Grievance Call Handling Executive (Female)

* Handle incoming grievance and support calls from users.

* Understand, record and appropriately route grievances/complaints.

* Provide accurate information and assistance as per defined processes/SOPs.

* Coordinate with concerned officials for grievance resolution and follow-up.

* Maintain call/grievance records in the designated system.

* Perform basic computer and MS Office-related tasks.

* Escalate unresolved or critical issues to the concerned authority.

* Maintain professional and courteous communication with callers.

* Perform other call-handling/support activities related to the grievance redressal system.

*Required Skills:*

* Good verbal and interpersonal communication skills.

* Good command of *Hindi and English*.

* Basic computer and MS Office knowledge.

* Good listening, problem-solving and coordination skills.

* Ability to work as per project/operational requirements.

*Experience:* Prior experience in Helpdesk/Call Centre/Customer Support in Government/PSU Grievance handling preferred

• Experience

  1 - 3 Years

• No. of Openings

  4

• Education

  Graduate

• Role

  Grievance Call Handling Executive

• Industry Type

  IT & Software Development

• Gender

  Female

• Age Limit

  22 - 28 Yrs.

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face Interview Location

  Dwarks sec 14 New delhi