Customer Support Executive Fresher

We are looking for a Customer Support Executive to join our team in Laxmi Nagar, New Delhi. The candidate will be responsible for assisting customers and retailers, resolving queries, providing product-related support, and ensuring a smooth customer experience.

Key Responsibilities

Handle customer and retailer queries through phone, WhatsApp, chat, and other communication channels.

Understand customer issues and provide appropriate solutions.

Assist customers with queries related to EMI, device management, and SKB Finsecure services.

Coordinate with internal teams to resolve technical or service-related issues.

Follow up on pending customer queries and ensure timely resolution.

Maintain proper records of customer interactions and complaints.

Explain products, features, and processes clearly to customers.

Provide professional and polite communication at all times.

Escalate complex issues to the appropriate department when required.

Maintain a positive relationship with customers and retailers.

Requirements

Freshers are welcome to apply.

Good communication skills in Hindi and English.

Basic computer knowledge.

Comfortable using WhatsApp, email, and other communication tools.

Good listening and problem-solving skills.

Positive attitude and willingness to learn.

Ability to handle customers professionally.

Candidates should be comfortable working from the Laxmi Nagar, New Delhi office.

• Experience

  Fresher

• No. of Openings

  3

• Education

  12th Pass

• Role

  Customer Support Executive

• Industry Type

  Telecom / ISP

• Gender

  [ Male / Female ]

• Age Limit

  18 - 25 Yrs.

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face Interview Location

  1/9, Office Number 304, Laltia Park, Laxmi Nagar, New Delhi-110092