Customer Care Incharge Job Vacancies in Surat

Key Responsibilities of CRM act as the primary point of contact, handling inquiries, resolving complaints, provide support, and collaborating with sales/marketing teams to identify growth opportunities and improve the customer experience. Develop and maintain strong, trust-based relationships with key clients to foster loyalty. Proactively identify and resolve customer complaints, issues, and inquiries swiftly to maintain high satisfaction levels Act as the liaison between customers and internal teams (sales, product, marketing) to ensure needs are met.Required Skills and Qualifications Experience: Usually 2+ years in customer service, sales, or account management. Education: Bachelor's degree in Business Administration, Marketing, or a related field. Communication: Strong communication skill in English and Hindi Analytical Skills: Ability to analyze customer data, trends, and feedback to make data-driven decisions. Technical Skills: Proficiency in CRM software (e.g., Salesforce, HubSpot) and Microsoft Office Suite.

Customer Relationship Manager (CRM) FemaleSalary: 15,000 25,000 per monthExperience: 23 YearsLocation: On-siteJob Summary:We are looking for a confident and customer-focused Female Customer Relationship Manager (CRM) to handle client communication and coordination. This is a back-end, desk-based role involving regular interaction with customers through phone calls, WhatsApp, emails, and Zoom meetings.Key Responsibilities:Communicate with customers via calls, WhatsApp, emails, and ZoomProvide end-to-end customer support and service assistanceShare required data, PDFs, and sample photos with customersFollow up on order status, delivery timelines, and paymentsSchedule customer appointments and meetingsCoordinate internally for smooth service deliveryMaintain accurate customer records and follow-upsEnsure timely responses and a positive customer experienceWorking Hours:9-hour shift (8 working hours + 1-hour break)Shift options: 9:30 AM6:30 PM or 10:00 AM7:00 PMSkills & Requirements:23 years of experience in CRM / client handlingStrong communication skills with confident speaking abilityHindi mandatory, English preferredBasic computer skills (Excel, emails, PDFs)Tech-savvy, organized, proactive, and follow-up drivenPreference:Married candidates preferred (unmarried may also apply)

Showroom Manager oversees the daily operations of a jewellery retail outlet, ensuring smooth functioning, excellent customer service, and achievement of sales targets. This role involves managing staff, inventory, and customer relations, as well as implementing sales strategies and promotional activities. The manager also prepares reports, manages budgets, and ensures compliance with company policies.

Votiko Solutions: Unlocking Your Potential on the Global Call Center Platform!Join the Votiko Solutions team, where we welcome passionate individuals to take on the role of Call Center Executives in our flourishing international BPO.Position: Call Center ExecutivesCompany: Votiko SolutionsType: International BPO (Craft Your Success, Anywhere in the World)Embarking on Your Journey of Excellence:1. Excel in telemarketing: become proficient in lead generation, appointment scheduling, surveys, and verification. 2. Seamlessly manage inbound and outbound calls, creating tailored experiences for a wide range of B2B and B2C clients. 3. Build lasting customer relationships through calls, emails, and live chat interactions. 4. Exceed performance benchmarks independently, demonstrating your skills in a vibrant and supportive work environment.Your Pathway to Success:1. Illuminate your career with a solid 3-year background in the fast-paced international call center industry. 2. Communicate effectively in English, complemented by exceptional communication abilities. 3. Age is just a number seize opportunities if you are under 40. 4. Present a strong history in telemarketing and customer service. 5. Have a laptop and a reliable broadband connection for a smooth remote working experience. Why Opt for Votiko Dynamics? Where Innovation Meets Success: Competitive compensation: 20,000 to 40,000/month + incentives, tailored to your exceptional performance. Enjoy the flexibility to build your success from anywhere in the world. Engage in a culture that promotes satisfaction, growth, and empowerment. Slogan: Votiko Solutions - Fueling Success, Shaping Futures!Ready to Craft Your Triumph? Connect Now: Dial 8511539085 or send your resume to hr@votiko.comEmbark on a journey where each call resonates with success, and every interaction propels you toward a brighter, more dynamic career. Join Votiko Dynamics, where success is not just achieved; it's dynamic

Key Responsibilities:Sales Support:Assist the sales team in day-to-day activities, including order processing, contract preparation, and quote generation.Coordinate with the sales team to ensure accurate and timely responses to client inquiries.Client Communication:Act as a point of contact between clients and the sales team.Address customer queries, resolve issues, and provide product/service information.Sales Documentation:Prepare and maintain sales-related documents and reports.Ensure all contracts and agreements are complete and compliant.Inventory Management:Monitor inventory levels and coordinate restocking as necessary.Work with the warehouse team to ensure timely order fulfillment.Sales Data Analysis:Analyze sales data and prepare reports to identify trends and opportunities for improvement.Assist in developing sales forecasts and strategies.Event Coordination:Assist in organizing and coordinating sales events, trade shows, and promotional activities.Qualifications:Bachelor's degree in Business Administration, Marketing, or a related field.Proven experience in a sales support or coordination role is a plus.Excellent organizational and multitasking skills.Strong attention to detail and problem-solving abilities.Proficiency in Microsoft Office suite (Word, Excel, PowerPoint).Effective communication and interpersonal skills.

1. Acquire quality clients through networking, database, market intelligence and references from existing clients.2. Generate Cross Sell revenue through Financial Planning. 3. Promote Focus Product of the month. 4. Maintain records of business on internal software. 5. Induct new clients to the Central Dealing Desk for smooth interaction and services. 6. Liaison with Central Dealing Desk for revenue generation and query resolution. 7. Conduct activities for Client Acquisition and Financial Planning. 8. Ensure compliance as per various regulator and organization guidelines. 9. Maintain the brand image of the organization. 10. Products like - MF, Insurance, Broking, FD, Bonds, PMS, FD and Wealth Mgmt Services.

Sale loan product, Handle group Collection, branch business development

We are looking for a friendly and customer service-oriented Retail Sales Associate to work in the store. The retail sales associate is responsible for welcoming customers, answering any queries about the stock, and helping customers ring up their purchases.As a retail sales associate, you must have excellent interpersonal skills. A good retail sales associate balances achieving sales targets while respecting the needs of customers.Retail Sales Associate Responsibilities:Greet customers.Help customers find items they are looking for.Advertise current specials to customers.Ring up purchases.Keep the storeroom neat and organized.Ensure that an accurate record of the inventory is kept.Elevate complaints to management.Retail Sales Associate Requirements:Excellent interpersonal skills.Basic mathematic skills.Ability to work flexible hours.Prior experience in retail.Ability to work in a team.

We are seeking a highly motivated and organized CRM Executive. The successful candidate will be responsible for managing our customer relationship management (CRM) system and supporting our marketing and sales teams in delivering effective campaigns and initiatives. The ideal candidate will have a strong background in CRM and marketing automation, excellent communication skills, and the ability to manage multiple priorities.Responsibilities:Manage and maintain our customer relationship management (CRM) system, ensuring data accuracy and completeness.Develop and implement CRM strategies and initiatives to support our marketing and sales teams in achieving their goals.Work with the marketing team to develop and execute targeted email campaigns and other marketing initiatives.Monitor and analyze campaign performance, providing insights and recommendations for improvement.Collaborate with the sales team to develop effective lead management processes and track lead-to-sale conversion rates.Conduct market research and customer segmentation to inform marketing and sales strategies.Provide training and support to users of the CRM system.Ensure compliance with data protection regulations.Stay up-to-date with industry trends and best practices in CRM and marketing automation.Requirements:Bachelor's degree in Marketing, Business Administration, or a related field.At least 1 years of experience in CRM or marketing automation.Excellent communication skills, both written and verbal.Strong analytical skills and attention to detail.Proficiency in CRM software, marketing automation software, and Microsoft Office.Ability to manage multiple priorities and work effectively in a fast-paced environment.Knowledge of data protection regulations.Strong team player with the ability to collaborate effectively across departments.Flexibility to work outside of normal business hours as needed.

*Follow up with inquiries through e-mails, Facebook, websites, WhatsApp, phones, and all other digital mediums - and convert to orders*Coordinate with the Dispatch team and ensure timely delivery of products with quality output*Engage Digital Audience through various Online Campaigns - Handle social media - Respond to inquiries, etc*Look for various mediums of expansion for e-commerce*Handling customer issues & grievances*Follow the Order Management Process*Coordinate with the CRM Executive for creating Database & Analytic*Maintaining relationships with the Customers*Conducting Online Sale activities Digitally, promotions, etc and other lead generation activities