Looking For Customer Relationship Manager (Female Only)

Key Responsibilities of CRM

€¢ act as the primary point of contact, handling inquiries, resolving complaints, provide support, and collaborating with sales/marketing teams to identify growth opportunities and improve the customer experience.

€¢ Develop and maintain strong, trust-based relationships with key clients to foster loyalty.

€¢ Proactively identify and resolve customer complaints, issues, and inquiries swiftly to maintain high satisfaction levels

€¢ Act as the liaison between customers and internal teams (sales, product, marketing) to ensure needs are met.

Required Skills and Qualifications

€¢ Experience: Usually 2+ years in customer service, sales, or account management.

€¢ Education: Bachelor's degree in Business Administration, Marketing, or a related field.

€¢ Communication: Strong communication skill in English and Hindi

€¢ Analytical Skills: Ability to analyze customer data, trends, and feedback to make data-driven decisions.

€¢ Technical Skills: Proficiency in CRM software (., Salesforce, HubSpot) and Microsoft Office Suite.

• Experience

  2 - 3 Years

• No. of Openings

  2

• Education

  Graduate (B.A, B.Arch, B.C.A, B.B.A, B.Com, B.Ed)

• Role

  Customer Relationship Manager

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  Female

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office