International BPO Executive || Freshers & Experienced

We are looking for an enthusiastic International BPO Executive to join our team in Mumbai. This role is ideal for individuals with a passion for customer service and communication.

Key Responsibilities:

- Customer Support: Provide excellent support to international clients through phone, email, or chat, ensuring satisfaction and timely resolution of queries.

- Issue Resolution: Identify customer issues and provide suitable solutions or escalate them to the appropriate department when necessary, ensuring a smooth customer experience.

- Database Management: Maintain accurate records of customer interactions and transactions in our system, which helps in tracking issues and improving service quality.

- Product Knowledge: Stay updated on our products and services to provide accurate information and responses to customer inquiries.

- Feedback Collection: Gather and report customer feedback to help improve our products or services, contributing to overall business growth.

- Team Collaboration: Work closely with team members and management to achieve performance targets and share best practices.

Required Skills and Expectations:

- Strong verbal and written communication skills in English to effectively engage with international clients.

- Ability to solve problems quickly and efficiently while remaining calm under pressure.

- Basic computer skills and familiarity with customer support software are necessary.

- A positive attitude and willingness to learn are essential traits for success in this role.

- Candidates from various educational backgrounds are welcome, but a minimum of 12th grade is required. Experience in customer service is a plus but not mandatory.

• Experience

  0 - 6 Years

• No. of Openings

  100

• Education

  12th Pass

• Role

  International BPO Executive

• Industry Type

  Call Centre / BPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time (Night Shift)

• Work Location Type

  Work from Office