Key Responsibilities
Accept cargo bookings from customers, agents, and freight forwarders.
Coordinate with airlines, warehouse staff, and transporters for timely movement.
Prepare and verify shipping documents such as Air Waybill (AWB), invoices, packing lists, and customs paperwork.
Ensure cargo complies with safety and security regulations (weight, packing, labeling).
Track shipments and provide status updates to clients.
Handle special cargo: perishable, valuable, dangerous goods, or live animals.
Resolve delays, damages, or missing shipment issues.
Maintain records in cargo management systems.
Support billing, rate quotations, and payments.
Daily Work Activities
Communicating with airline cargo departments.
Coordinating loading/unloading schedules.
Monitoring flight departures and arrivals.
Responding to customer queries by phone/email.
Filing and auditing documents.
Skills & Competencies
Knowledge of cargo documentation & customs rules.
Computer literacy (MS Office, booking systems).
Good communication and coordination skills.
Attention to detail and accuracy.
Ability to work under deadlines and shift schedules.
Problem-solving ability.
Educational Qualification
Diploma / Graduation (aviation, logistics, or any field).
Certification in air cargo or IATA courses is an advantage.
Who They Work With
Airlines
Freight forwarders
Customs officials
Warehouse teams
Transport providers
Work Environment
Airports, airline cargo terminals, logistics companies, freight forwarding offices.