Customer Care Executive Graduate Jobs in Navi Mumbai

We are looking for a Customer Service Executive to join our team in Navi Mumbai. This is an entry-level position suitable for recent graduates with 0 to 2 years of experience. You will play a vital role in assisting our customers and ensuring their needs are met effectively.Key Responsibilities:1. **Customer Support**: Respond to customer inquiries via phone, email, or chat. Provide accurate information about products and services and resolve any issues they may encounter.2. **Problem Solving**: Handle customer complaints efficiently and maintain a positive attitude while addressing their concerns. Strive to find the best solutions to enhance customer satisfaction.3. **Order Processing**: Assist in processing orders and managing customer accounts. Ensure that orders are confirmed and delivered on time, and update customers about their order status.4. **Feedback Collection**: Gather customer feedback and suggestions. This will help improve our services and products, contributing to overall customer satisfaction.5. **Team Collaboration**: Work closely with team members and other departments to create a seamless customer service experience. Communicate effectively to share customer insights.Required Skills and Expectations:Candidates should possess excellent communication skills in English and the local language. A polite and professional approach when dealing with customers is essential. Basic computer skills, including familiarity with software tools and email communication, are required. A positive attitude, willingness to learn, and ability to work in a team are highly valued. A graduate degree is necessary to apply for this position.

We are looking for a dedicated Customer Care Executive to join our team in Ghansoli. The ideal candidate will have 3 to 9 years of experience and a strong desire to provide excellent customer service.**Key Responsibilities:**- **Respond to Customer Inquiries:** Handle incoming calls and messages from customers, providing accurate information and addressing their concerns in a friendly manner.- **Resolve Issues:** Identify and resolve customer problems efficiently, ensuring their satisfaction and maintaining a positive company image.- **Maintain Customer Records:** Keep detailed records of interactions with customers, including complaints, inquiries, and follow-ups, to ensure effective communication.- **Provide Product Information:** Educate customers on our products and services, helping them make informed decisions based on their needs.- **Collaborate with Teams:** Work closely with various departments to ensure that customer feedback is relayed and improvements are made based on their inputs.**Required Skills and Expectations:**Candidates must possess excellent communication skills, both verbal and written, to interact effectively with customers. Strong problem-solving abilities are essential for addressing customer issues promptly. A patient and empathetic attitude is necessary when dealing with customer complaints. Proficiency in computer usage and familiarization with customer relationship management (CRM) software is expected. Attention to detail is crucial for maintaining accurate records. Applicants should be comfortable working in a team environment and be flexible to adapt to changing demands. Experience in a customer service role is highly valued.

We are looking for a Customer Support Executive to join our team in Vashi, Navi Mumbai. This entry-level position is ideal for recent graduates or individuals with limited experience who are eager to begin their career in customer service.Key Responsibilities:- Respond to Customer Inquiries: Engage with customers via phone, email, or chat to address their questions and concerns promptly and professionally. Ensure that every interaction enhances customer satisfaction.- Provide Product Information: Offer detailed information about our products and services, guiding customers to make informed decisions that meet their needs.- Resolve Issues: Identify and troubleshoot customer issues, aiming for quick resolutions to foster positive relationships and retention.- Maintain Records: Keep accurate and up-to-date records of customer interactions, feedback, and resolutions in our system, assisting in the improvement of our services.- Collaborate with Teams: Work closely with other departments, sharing custom

Provide end-to-end sales coordination by following up on leads through calls, emails, WhatsApp, and digital platforms. Manage CRM records, track inquiries from various sources, schedule meetings and site visits for the sales team, and ensure timely follow-ups to support lead conversion and business growth.

Job profile: customer care executive

Job Responsibilities :-Ticketing SystemsHelpdesk SoftwareCRM TicketingBitrix24Service Request HandlingProcess & CoordinationIssue TrackingComplaint ManagementInternal Ticket CoordinationSLA MonitoringFollow-up & Closure TrackingCross-Functional CoordinationSupport RoleSales Support TicketingOperations SupportCustomer Support CoordinationBack-office Ticket ManagementInside Sales CoordinatorBusiness Development SupportCRM & Sales Analyst (Junior)CRM SoftwareSales ProposalsQuotation PreparationPrice QuotationOrder VerificationSales DocumentationSample Order ProcessingKey SkillsTicket Assignment, Ticket Management, Bitrix24, CRM Ticketing, Task Allocation, SLA Monitoring, Internal Coordination, Follow-ups, MIS ReportingPreferred candidates from Herbal / Ayurvedic / Nutraceutical / Food Ingredient manufacturing companies with exposure to B2B sales support, CRM handling, ticket assignment, order processing, and sales coordination.

Job Opportunity at TSI (Transworld Systems India) Assurant Process (US Shift) We have an urgent job opening for the role for Back-office Executive at Vashi, Navi Mumbai Eligibility CriteriaQualification: Graduate Freshers HSC with minimum 6 months of BPO experienceAge Limit: 1840 yearsJob Location: Vashi Shift Timings (US Shifts) 5:30 PM 2:30 AM 6:30 PM 3:30 AMWorking Days: 5 days (Saturday & Sunday fixed off) Salary DetailsSemi-Voice: 16,800 in-hand Up to 13,000 performance-based incentivesNon-Voice: 14,500 in-hand Up to 13,000 performance-based incentives Interview Rounds1. HR Screening2. Typing Test (35 WPM with 96% accuracy)3. Operations Round Transportation FacilityHome Pick-up and Home Drop AvailableTransport Boundaries: Trans Harbour Line: Panvel Airoli Thane Harbour Line: CST Panvel Central Line: CST Badlapur (Full address required) Western Line: Churchgate Dahisar Check Naka (Full address required) Mandatory Documents1. Offer Letter & Bank Statements2. Offer Letter & Salary Slips3. Experience Letter / Resignation Acceptance4. SSC, HSC & All Semester Marksheets (including Convocation)5. Aadhaar + e-Aadhaar6. PAN Card7. Passport-size Photo8. Digital/Scanned Signature9. Address Proof (Rent Agreement / Electricity Bill)

Responsible for making reservations in the car rental software. billing, coordination with suppliers and administrative functions related to car rental operations.Prior car rental experience will be preferred. - Good working knowledge of Microsoft Excel and Microsoft Outlook is desired.Provide outstanding customer service and respond quickly to needs and complaints.Communicating with customers to answer questions and address concerns about their reservations or rental vehicles. Capable of handling drivers and vendors query. Ensure to receive all phone calls from drivers any hour in day/night.Ensure to track routes to assure on time service.Esure vehicle reaches on time for pickup/drop as per fixed schedules.Ensure that the vehicle is maintained well in terms of cleanliness & basic safety standards.Greeted customers & Provide outstanding customer service at all times.Maintained a positive attitude and professional demeanour at all times.Aggressively pursued reservation bookingsSkills Should have good Oral, written communication and listening skills. Should be an effective communicator, fluent with what he/she is speaking. Should be a computer literate. (Proficient in MS office). Should have the ability to handle multiple calls simultaneously. Should be able to multi-task and be able to manage time effectively Should provide most accurate information into the portal and to customer Good interpersonal and problem-solving skills. Should be flexible enough to adapt to any environment or changes happening in the work. Should be patient enough and quite motivated towards learning new things and execute it effectively on day-to-day basis. Should be able to adapt to interacting with any client and should have good listening skills to validate the data and troubleshoot.

Apeejay Education requires Front Office cum Admission Counsellor for its School located at Navi Mumbai.Summary of Job : The incumbent will be the first point of contact . She will be responsible for handling walk-ins (Parents/visitors), attending calls, queries, managing the front office etc.Job Responsibilities:Providing administrative support to school principals by managing various administrative activities and follow ups ad requiredCoordinating school events such as parent meetings, school plays, and field tripsCollecting and distributing mail and messages to teachers and staff membersMaintaining visitor Registers, answering their queries and keeping record .Ensure Regular follow up happens on queries and updating in recordTransferrin calls to appropriate department.Receiving, processing, and responding to admin related paperwork such as enrollment forms, disciplinary notices, and letters from parents or guardiansResponsible for keeping all the stationary items up to dateResponsible for upkeep of Reception AreaADMISSIONS:-Cold Calling / converting walk in leads to admissionsRegular follow up with parents and updating the tracker on regular basisFixing up appointments with Principal for further closureDaily updating on CRM softwareJob Knowledge (Prerequisite)Proven working experience as a Front Office & admission counsellorConvincing abilitiesExcellent interpersonal skillsAptitude in decision-makingHandling EPABX systemIf interested, please email your cv at taranmeet.kaur@apeejay.com .

Chandivali, MumbaiAny Graduate 10+2+3Min 6 Month of experience20-25 daysVoice & Written versant,19900 to 21500 K in handExcellent English CommunicationDay Shift5 days Working & 2 rotational week-of

Join Our Team in Absli (TC0FF RM 3375)Experience: 0-6 monthsLocation: Airoli (Mumbai)Notice Period: 0-15 daysWork Mode: OnsiteWork Timings: Day rotational shift, 9:00 AM - 9:00 PMDays Off: Sunday fixed offJob Summary:We are looking for a graduate with 6 months of experience to join our team in Absli. The ideal candidate will be responsible for handling renewal processes for life insurance products.Key Responsibilities:Manage renewal processes for life insurance policies.Deliver excellent customer service and meet targets.Requirements:Graduate degree mandatory.Minimum 6 months of experience.Strong communication and customer service skills.Linguistic skills in Gujarati, Malayalam, and General.What We Offer:Opportunity to grow and develop your career in the insurance domain.Sunday fixed off.If you're a motivated and customer-focused individual with experience in insurance, apply now!Job Link: https://lnkd.in/dESinHXt

Attend and resolve Customer queriesFreshers or ExperiencedExcellent English Communication.

Profile - US International Voice ProcessAs an International Voice Process Executive, you will be at the forefront of delivering exceptional customer service through effective communication and analytical thinking. Your proficiency in spoken English will be key in providing a seamless experience for our global clientele.Key Responsibilities:1. Handle inbound and outbound calls from international candidates with professionalism and courtesy.2. Utilize your analytical skills to identify trends and suggest improvements to enhance customer satisfaction.3. Strive to meet and exceed performance metrics, including call resolution.4. Maintain accurate and detailed records of candidate interactions and follow-up actions.Location - Airoli, Navi MumbaiExperience - Fresher / ExperienceSalary-3.10 LPA(20 K In Hand)Mode - Work From OfficeShift - US Shift, Saturday & Sunday Fixed OffCab Facility - Drop FacilitySkill - Excellent communication skills.Qualification - Graduate/HSC Fresher with Excellent communication skillsQualified Technical or Hotel Management Degrees are not eligibleAny BPO Experience with complete documents available will be an added advantage.Rounds of Interview :-AssessmentHR round- Face to faceOperation- Face to FaceDesired Candidate Profile:Excellent Communication SkillsGood English Comprehension SkillsGood Analytical and Multitasking SkillsBasic computer knowledge required but should be proficient in keyboard typing skills.Good knowledge of Business Writing Skills required.Customer Service Oriented attitude with focus on soft skillsShould not be enrolled in any Full Time Educational CourseComfortable with only WFOComfortable with only Night Shifts or as per Business Requirement

Dear Connections,Greetings from Sutherland,This exciting opportunity is based in our Navi Mumbai office.To ensure seamless collaboration, candidates residing within a designated travel boundary will be considered. Urgent Hiring for Customer Service Voice and Non-Voice ProcessSutherland is hiring for International Voice and Non Voice ProcessShift Timings: 5 Days working with 24*7 Rotational Shifts and 2 Rotational Off.Salary: 18000 to 30000.HSC or Graduate freshers can apply.1 year of international BPO experience can also apply.Immediate Joiners can apply.Need experience in International Bpo of minimum 1 year on paper.Location: Airoli.Benefits Package: Robust benefits package/ net salary + lucrative incentives + Travel Allowance + Quarterly incentives + Overtime Bonus (Subject to different departments). Comprehensive medical insurance + Accident insurance.Education: Higher Secondary(12th Pass) (Preferred)Experience: -total work: 1 year (Required)International voice process: 1 year (Preferred)Language:English (Preferred)Location: Within Central line [Sion to Dombivli] & Harbour line [Wadala to Panvel].Some specified railway stations have a cut off of 1.5 kilometers Panvel, Kalyan and Dadar station.Remote work is not currently available for this position. Only candidates residing within the designated travel boundaries can apply.Address: 5th Floor, Liberty Tower, Kalwa Industrial Area Thane Belapur Road, Airoli, Navi Mumbai, Maharashtra 400708.

Mumbai, Bhayander

For sales - Average communication, Need HSC with 6 months of on paper bpo sales experience, 6 Days working, Rotational Day shift19k in hand salar (NO PF)For customer service, Decent communication, HSC/Graduate with 6months to 1 year of inbound bpo customer service experienceSalary - Between 18-23k in hand (Based on the process requirement)Day rotational shifts - 8am to 8pm, 1 Rotational OffRegards,Priyanka MhoprekarLead HR - Recruitment

Multiple Processes Customer Service & Reminder Calls

Customer Support Executive Location : Navi Mumbai Turbhe Qualification : HSC /Graduate Experience : 0 to 1 year Salary Upto 17000 in hand

Manage inbound & outbound phone callsIdentify and assess customers needs to achieve satisfactionBuild sustainable relationships and trust with customer accounts through open and interactive communicationProvide accurate, valid and complete information by using the right methods/toolsHandle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolutionKeep records of customer interactions, process customer accounts and file documentsFollow communication procedures, guidelines and policies