Customer Care Executive

Kaarquest

job description for cre-service

position description

cre service smr / psf

department: service

this position reports to: crm service

qualification: graduate.

experience (no of years): 1-2years plus in automobile industry

specific knowledge:

(skills / language etc.) knowledge about fault detection in

automobile industry, communication skills, customer service skills, administrative abilities,

decision-making ability

languages – proficient in english, hindi and the local language

maintain customers data base

•workshop customers data to be maintained with correct and latest account details

(contact no.

contact person name, e-mail ids, bill to account, etc.).scheduling an appointment

• accept service booking and register in the appointment sheet.

• accepted appointments to be informed to respective service advisors, service manager

and parts department.

• making a prior call for reconfirmation of appointments.

welcome and greet customers

• customers arrived at reception to be greeted and introduce to respective service advisors

in case all service advisors are busy.

preparing analysis

• vehicles which have not visited last two years to be extracted e dealer and inform to the

service manager.

• instant feedback analysis to be done.

• service follow up analysis to be done.

• root cause analysis to be given to service manager.

follow-up service for customer

• 7th day follow up call to be made.

• positive and negative feedback with analysis to be given to service manager.

complaint management

• register customer complaint in e dealer.

• use the complaint source as walk in, emails, letters referred by mbipl, sfu etc.

• root cause analysis of customer complaint.

build and enhance customer relationship

• reminder of service.

• promotion of company’s activities in relation to service, parts and car sales campaign.

regards

jyoti dadge

• Experience

  1 - 5 Years

• No. of Openings

  10

• Education

  Any Bachelor Degree

• Role

  Customer Care Executive

• Industry Type

  Automobile / Auto Ancillaries

• Gender

  Female

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office