Customer Service Manager (Female)

We are seeking a dedicated Customer Service Manager to lead our customer support team in Patna, India. The ideal candidate will have 1 to 4 years of experience in customer service and should be a female with at least a 12th-grade education. This full-time position requires the individual to work from the office.

In this role, you will oversee customer service operations, ensuring that our customers receive the highest level of support. You will manage a team, train new staff, and implement strategies to improve customer satisfaction.

Key responsibilities include:

- Team Leadership: Lead, motivate, and develop a team of customer service representatives to ensure effective performance.

- Customer Support: Address customer inquiries and complaints efficiently, ensuring timely resolution to enhance customer experience.

- Process Improvement: Analyze current customer service processes and work on enhancing them to boost productivity and satisfaction.

- Reporting: Track and report on key performance metrics to gauge team performance and customer happiness.

Candidates should possess excellent communication skills, a positive attitude, and strong problem-solving abilities. Ability to manage stress and work effectively under pressure is important. Proficiency in computer applications and basic customer service tools is expected. A strong focus on team collaboration and customer relationships is essential in this role.

• Experience

  1 - 4 Years

• No. of Openings

  1

• Education

  12th Pass

• Role

  Customer Service Manager

• Industry Type

  Call Centre / BPO / ITES / LPO

• Gender

  Female

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face Interview Location

  Ag colony main road patna