Customer Associate Graduate Experience Jobs in Mumbai

Job Title: Technical Support Associate L1 / L2Location: Hyderabad, Bangalore, Pune, Noida/NCR, Mumbai, Chennai (Office-based / Remote)Experience: 13 years (Freshers with tech background can apply)Salary: 20,000 35,000/month + Shift AllowanceShift: Rotational / Night (US, UK processes)Responsibilities:Respond to product or service issues via phone/email/chat.Troubleshoot Level 1 issues (login, access, connectivity, settings).Document tickets and escalate complex cases.Ensure resolution within SLAs.Requirements:Strong English communication.Basic understanding of networking, SaaS tools, CRM systems.Knowledge of Zendesk, Freshdesk, or Jira is a plus.Willingness to work night shifts.Perks:Internet reimbursement (for remote).Shift allowance + performance bonus.Certification opportunities (ITIL, etc.). Apply now by sending your updated resume to careers@arckits.com If possible, mention your preferred work location (Hyderabad, Bangalore, Pune, Noida/NCR, Mumbai, Chennai Office-based or Remote) in the subject line or message to help us serve you better. Please Note:Due to a high volume of applications, we may not be able to respond to each email individually.If your profile matches an active requirement, our HR team will get in touch with you shortly.We appreciate your interest and thank you for considering opportunities with us. Recruitment Team, Arck RecruitmentYour Trusted Partner for Business Support Hiring Across Roles, Sectors & Cities.

Process: Kotak Securities Stock Market (Chat/Voice Process) Designation: Customer Support Associate (CSA) Role: Handle and resolve customer queries and complaints via Chat/Voice Process Eligibility: Any Graduate / Minimum 6 months of Customer Service experience (BPO/BFSI mandatory)Age: 18 to 35 years Shift:Day Shift between 8 AM 8 PM (Any 10 hours)5 Days Working - Any 2 Rotational Week Offs Location: Chandivali, Andheri East Salary: 19,900 21,500 (in hand)

The applicants who are residing in Mumbai are only eligible for this role.Job descriptionResponsibilities: Develop a conservation education outreach strategy for Wildlife SOS Establish and support school conservation clubs in Mumbai Develop and implement a monitoring programme to evaluate the impacts of the education programme. Assist with the development and production of educational materials. Work with school conservation clubs to promote awareness of conservation through field trips, exchange visits, discussion groups, art competitions, essay writing, quizzes, and debates, etc. Work with school conservation clubs to encourage active participation in conservation, such as the establishment of tree nurseries and the planting of trees etc. Raising awareness of environmental and wildlife conservation issues Preparing and distributing Wildlife SOSs conservation materials and displays Liaising with schools and other local organisations Develop an understanding and awareness of Wildlife SOS's work. Make presentations and calls, and explain the organizations work to members of the public clearly and interestingly. Meet set income targets by signing paid supporters and individual donors for Wildlife SOS. Develop and manage long-term relationships with donors and upgrade them up the donor pyramid. To aid the Fundraising and volunteering team. To influence donors to donate or sponsor animals or provide volunteer services by following a prepared script to give the organizations reference information. To ensure that fundraising and resource mobilization information is up to date. Manage information and record the profile and fundraising activity of donors in a database. Motivate and facilitate supporters to maximize the funds they raise. Inspire new supporters to raise money, while maintaining and developing relationships with existing supporters. Any other activities or assignments as requested by the Management. Going for appointments. Assisting during stalls. Generating income via fundraising activities and volunteering programs Delivering education-based presentations to schools for conservation engagement Organize outreach programmes on environmentally significant daysQualifications & Skills Required for the role: Graduate or Postgraduate Good communication skills in both Hindi & English Patience and tact in dealing with people, as well as our staff, who come from different backgrounds Reporting skills ability to write concise and clear reports on work done, as well as the ability to write proper plans for work to be done Willingness and ability to speak clearly and convincingly with officials, senior members of the Foundation, and villagers Willingness to learn, to accept constructive criticism, and to adapt to changing situations General skills in using computers. Should know how to use MS Office, in particular Word and Excel Task and time management abilities are important, with the ability to prioritise Should be a fast learner with the ability to multitask and work under pressure

We have vacant of 1 Business Development Associate Job in Lower Parel, Mumbai, Experience Required : 3 Years Educational Qualification : B.Com, Post Graduate Diploma Skill Customer Care, Problem Solving, Strategic Communication, B2B Sales, Marketing Communication, Sales Relationship, Confidence, Convincing Power, Inside Sales, Sales Business Development, Analytical Ability, Lead Generation, b2c Marketing, Negotiation Skills, Marketing, Retail Sales Marketing etc.

To attend the service call of the existing clients of travel company

Location - ThaneSalary - 8-10 LPAExp - 3-5 yearsProfile - Sales ManagerKey Responsibilities:- Develop and execute sales plans to meet or exceed revenue goals for the assigned region or market segment. Manage a team of sales associates, providing guidance, training, and performance feedback. Identify and engage potential clients through networking, referrals, and other channels. Build and maintain strong relationships with existing clients to drive repeat business. Monitor market trends and competitor activities to identify new business opportunities. Collaborate with the marketing team to create campaigns and materials that support sales objectives. Prepare and deliver regular sales reports and forecasts to senior management. Ensure compliance with company policies and sales processes.Requirements:- Bachelors degree in business, marketing, or a related field. 3-5 years of experience in sales, with at least 1-2 years in a supervisory or managerial role. Strong leadership and team management skills. Excellent communication, negotiation, and presentation abilities. Proficiency in CRM tools and sales reporting. Proven track record of meeting or exceeding sales targets.Key Performance Indicators:- Achievement of revenue and growth targets. Team performance and sales associate retention rates. Client acquisition and retention metrics. Accuracy and timeliness of sales forecasts and reporting.

Building relationships: BDAs work to build and maintain relationships with clients, executives, and managers. They do this by engaging with clients to understand their needs and expectations. Market research: BDAs conduct market research to identify new business opportunities. Developing plans: BDAs develop business plans and agendas to increase growth and profits. Communication: BDAs need to have excellent written and oral communication skills. They use these skills to build relationships and offer the company's products. Project management: BDAs need to be able to lead a team and manage risk. Attention to detail: BDAs need to pay close attention to detail, especially when keeping records of sales activity. Data analysis: BDAs use data analysis to detect fraud and prevent it from happening.

Job Description:The Call Centre Executive is responsible for providing exceptional customer service by effectively handling inbound and outbound calls in a professional and courteous manner. The executive will address customer inquiries, resolve issues, and provide accurate information about products or services. They must possess excellent communication skills, be highly customer-oriented, and have the ability to handle challenging situations with empathy and patience. The Call Centre Executive will work collaboratively with team members to meet performance goals and maintain a high level of customer satisfaction.Responsibilities: Handle incoming calls in a prompt and professional manner, addressing customer inquiries, resolving issues, and providing appropriate solutions. Make outbound calls to follow up with customers, gather information, and conduct surveys or market research as and when required. Provide accurate and up-to-date information about products, services, and company policies to customers. Maintain a thorough understanding of product knowledge and stay updated with any changes or updates. Identify and escalate complex issues or complaints to the appropriate department or supervisor for resolution. Document all customer interactions, including details of inquiries, complaints, or comments, accurately and comprehensively in the CRM system. Meet or exceed individual and team targets, such as call handling time, customer satisfaction scores etc. Collaborate with team members and supervisors to continuously improve processes and enhance the overall customer experience. Adhere to company policies, procedures, and quality standards to ensure consistency and efficiency in service delivery. Stay updated with industry trends and best practices in customer service and call centre operations.Requirements:

Customer care after sales service handling role. Computer knowledge - MS office - word, Basic Excel sheet Attend to customer service calls on phoneNew order processing & feeding in the systemManage the work allocation thru the service management systemMake repair quotations in Tally and interact with the customer for approvalpayment follow-up if anycomplaints or grievances solvingcoordinate with the services and spares team for completion and close service callsGood in Ms Office.

Looking for INTERNATIONAL Career.Apex Edu Tech is Leading overseas education counselor. We are a growing organization with dynamic and friendly work culture. Est. since 2001. We at APEX Counsel Students for Higher Education Abroad, Navigating them with the entire process of making a career plan, Coaching & Training for the entrance tests IELTS / TOEFL / PTE / GRE /GMAT> Follow Up leads from various sources > Guiding Student for UK / USA /Australia/ New Zealand & Singapore Universities.> Follow up with Students by Phone / Emails / SMS> Giving assistance to Students for their course related queries.> Facilitating complete application process.> Conducting public & In house Seminars for students and parents about study options in & visa formalities for US/UK.> Handling Spot admission for the students for USA, UK & Canada universities.> Registered student for tests like IELTS, TOEFL, GRE, and GMAT & SAT.> Meeting targets. Training Shall Be Provided GOOD INCENTIVES Preferred CANDIDATES FROM THE FIELD OF SALES AND MARKETING Skill Good Communication , Marketing and Negotiation skills.

Roles & Responsibilities:- Answering incoming Emails, Chats & Calls from customer and addressing their queries or concern- Providing product information, troubleshooting assistance and guidance on services- Resolving customer issues promptly and escalating complex problems to the appropriate departmentExpected Criteria:- Candidate should carry min 6 months of experience into Emails & Chats Customer Service.Qualifications:- Min HSC or Graduate- Should be an immediate joiner- should be between the age of 19 to 35

Base location : Ghatkopar, Mumbai.Is it inhouse or field job or sale support : Field Work (also for Back office)CTC (with or without variable) : Rs. 4.00 Lakh p.a. without variableEducation : Any Graduate with Basic knowledge of commercial terms Industry preference : Jewellery Packaging, Carrying, display cases, boxes and trays. (Others will also do) Work from home or office : Office OnlyJob timing : From 10:00 am to 6:30 pmReporting to : DirectorsResponsibilities and duties for Marketing Executive (Jewellery Cases)Generated leads through cold calling, networking and advertisingPrice negotiation and ensuring quotations are submitted to clients on time.Answering clients question about credit term, products, prices and stock availabilityCoordinate with Factory staff for customer order processingCoordinate with Logistics Department for despatching.Coordinate with Accounts Department for advance paymentFollow-up with customer for outstanding payment statusMaintaining and operating E-commerce sites (Amazon, Flipkart) Organizing and attending events such as conferences, marketing seminars, receptions and exhibitionsEnsuring successful and timely delivery of our solutions according to customer needs and objectivesMaintained customer database and lead analysis in ERP.Need to attend client meeting at office or customer place to evaluate needs or promote products and servicesAchieving High sales targets and goals.Developing of new business and identifying areas of improvement for existing clients to meet sales quotas in addition to identifying new clientsMeet weekly, monthly and quarterly sales quotasPrepare and submit weekly sales reports to Director

Requirement for Customer Relationship Executive & Chat Representative1.Strong Communication in English2.Candidate should be from customer relation, customer support field and not from sales or bpo3.Candidate should be from near by location to malad office we don't want candidates staying thane, palghar, etc.4.Candidate should be customer oriented and open to learn new things5.Experience + HSC or Graduate Fresher will doHsc + 6 month minimumGraduate fresher will doCustomer Relation Executive - 18k to 23k gross + incentivesChat Representative - 18k - 22k grossworking days are 6 days working 1 day rotational week offcommunication in English should be excellentThe timings are 10 - 7:30pm

Job description:Are you good at networking and training teams?If yes, then this is the right job for you! As a Front Line Sales (FLS) employee in Agency channel, you will leverage your network to recruit Financial Consultant (Agents) and coach them to sell life insurance policies and service customers.What are we looking for?Integrity and passion to perform are the two most important traits that will define your success in this role. What does the job entail?It is a field job. You will have to travel within the assigned geography to meet Financial Consultant and customers. Your ability to build strong and sustainable distribution network will define your success. Your business targets will include the no. of active, successful Financial Consultants, distribution build up and overall premium.As a team manager, you will accompany the team of Financial Consultant on pre and post sales such as claim settlement.HDFC Life believes in technology driven sales and you will learn new technology/Mobility enhancements, to comply with the Sales Management Process.As a business professional you will be uphold organizational values in every action and ensure business ethics and integrity. You are expected to be compliant to regulatory and statutory regulationsAbout the Channel / Channel:Create a strong and sustainable distribution model through existing and new Financial Consultants The channel works on Financial Consultants network model who generate leads for life insurance. The FLS manages these Financial Consultants (also known as Life Insurance Agents) and help them in selling life insurance.

Appointment ManagementThe Appointment Management for the respective center is a key responsibility of the CCE, details include the following: To effectively manage the appointments for the center on a daily basis To 100% adhere to the VLCC guidelines for appointment management To ensure appointments are scheduled / rescheduled & confirmed after referring to appointment planner To coordinate with Center Head, Slimming & Beauty Head to plan & ensure the executions are booked proactively To ensure reminder call is made to the client a day prior to their appointments To handle conflict between Appointment Planner & Slimmers App appointment (if any)Telephone EtiquetteThe CCE is responsible for following the VLCC Telephone Etiquette guidelines, details as follows : To 100% adhere to the VLCC guidelines for call opening and closing To maintain a professional tone of voice that represents the VLCC brand values To answer every call within 3 rings & maintain English as our official language of communication To adhere to the right call hold & transfer standards To para-phase where required to establish understanding with customer request While transferring a call, ensure you speak to the concerned person/staff/dept head and then connect the call To summarize the call details to the satisfaction of the customer requiremen

1. Job Type: Front Desk Associate - Concierge desk profile2. Work timing: 9 hours, Day time3. Skills required: Client/guest handling, excellent English verbal communication, knowledge of MS office, time management, providing solutions, grooming.4. Salary (approx): 18k - 24k 5. Job location: Mumbai (Multiple Locations in Mumbai) 6. Education: Diploma in Hospitality OR Bachelor of Commerce.7. Candidate should have an excellent English speaking skills.

Pan India HiringFlipkart (voice process) -requirements Vacancies- 300Qualification : Any GraduatesCandidate should be fluent in Hindi and English (Versant Level 4)Candidate must have laptop, wi-fi or broadband and window 101 Year Experience MANDATORY.No telecom background.6 Days working 1 day rotational week.Shift Timing Males - rotational shifts between 9am -10pmFemales rotational shifts between 9am -8pmWork from HomeCTC : 22,000/- per monthNOTE- Candidate must be fluent in English and Hindi and Must have experience letter of minimum one year and must be graduateApply only if you fulfill all the eligibility criteria Thanks & regardsAmit Goyal (HR)

Responsibilities should have zeal to service customers in inbound calling set up Excellent with communication skills an insurance background is an added advantage. should have inbound call calling experience Flexible to work in rotational shiftsRequirementsShould be proficient & spontaneous in English & Hindi. Proficiency in other regional language will be an advantageShould be passionate for growthShould be vaccinated ( Covid )Should be open to work from office

Mumbai : HDFC ERGO GENERAL INSURANCE, 3rd Floor, Magnet Mall, LBS Road, Bhandup(w), Mumbai 400 078.Responsibilities should have zeal to service customers in inbound calling set up Excellent with communication skills an insurance background is an added advantage. should have inbound call calling experience Flexible to work in rotational shiftsRequirementsShould be proficient & spontaneous in English & Hindi. Proficiency in other regional language will be an advantageShould be passionate for growthShould be vaccinated ( Covid )Should be open to work from office

Flipkart BO Graduates with 6 months experience or Graduates with a minimum 1-year exp (Any experience will do)Excellent communication in English and Hindi Salary: 21000ctc 16.2 take home ( work from home)6 days working.Shift timings - 9-9 window shift Location: Pan IndiaLaptop configuration: 4 GB RAM, i3/i5/i7 processor, Windows 10.Work from home