Customer Service Associate

Appointment Management

The Appointment Management for the respective center is a key responsibility of the CCE, details include the following:

❖ To effectively manage the appointments for the center on a daily basis

❖ To 100% adhere to the VLCC guidelines for appointment management

❖ To ensure appointments are scheduled / rescheduled & confirmed after referring to appointment planner

❖ To coordinate with Center Head, Slimming & Beauty Head to plan & ensure the executions are booked proactively

❖ To ensure reminder call is made to the client a day prior to their appointments

❖ To handle conflict between Appointment Planner & Slimmer’s App appointment (if any)

Telephone Etiquette

The CCE is responsible for following the VLCC Telephone Etiquette guidelines, details as follows :

❖ To 100% adhere to the VLCC guidelines for call opening and closing

❖ To maintain a professional tone of voice that represents the VLCC brand values

❖ To answer every call within 3 rings & maintain English as our official language of communication

❖ To adhere to the right call hold & transfer standards

❖ To para-phase where required to establish understanding with customer request

❖ While transferring a call, ensure you speak to the concerned person/staff/dept head and then connect the call

❖ To summarize the call details to the satisfaction of the customer requiremen

• Experience

  2 - 5 Years

• No. of Openings

  10

• Education

  Graduate (B.A, B.Arch, B.B.A, B.C.A, B.Com)

• Role

  Customer Service Associate

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  Female

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office