Customer Service Associate

Nitish Ltd

Appointment Management

The Appointment Management for the respective center is a key responsibility of the CCE, details include the following:

To effectively manage the appointments for the center on a daily basis

To 100% adhere to the VLCC guidelines for appointment management

To ensure appointments are scheduled / rescheduled & confirmed after referring to appointment planner

To coordinate with Center Head, Slimming & Beauty Head to plan & ensure the executions are booked proactively

To ensure reminder call is made to the client a day prior to their appointments

To handle conflict between Appointment Planner & Slimmers App appointment (if any)

Telephone Etiquette

The CCE is responsible for following the VLCC Telephone Etiquette guidelines, details as follows :

To 100% adhere to the VLCC guidelines for call opening and closing

To maintain a professional tone of voice that represents the VLCC brand values

To answer every call within 3 rings & maintain English as our official language of communication

To adhere to the right call hold & transfer standards

To para-phase where required to establish understanding with customer request

While transferring a call, ensure you speak to the concerned person/staff/dept head and then connect the call

To summarize the call details to the satisfaction of the customer requiremen

Experience : 2 - 5 Years

No. of Openings : 10

Education : Any Bachelor Degree, B.A, B.Arch, B.C.A, B.B.A, B.Com

Role : Customer Service Associate

Industry Type : Call Centre / BPO / KPO / ITES / LPO

Gender : Female

Job Country : India