Customer Service Associate

Nitish Ltd

appointment management

the appointment management for the respective center is a key responsibility of the cce, details include the following:

❖ to effectively manage the appointments for the center on a daily basis

❖ to 100% adhere to the vlcc guidelines for appointment management

❖ to ensure appointments are scheduled / rescheduled & confirmed after referring to appointment planner

❖ to coordinate with center head, slimming & beauty head to plan & ensure the executions are booked proactively

❖ to ensure reminder call is made to the client a day prior to their appointments

❖ to handle conflict between appointment planner & slimmer’s app appointment (if any)

telephone etiquette

the cce is responsible for following the vlcc telephone etiquette guidelines, details as follows :

❖ to 100% adhere to the vlcc guidelines for call opening and closing

❖ to maintain a professional tone of voice that represents the vlcc brand values

❖ to answer every call within 3 rings & maintain english as our official language of communication

❖ to adhere to the right call hold & transfer standards

❖ to para-phase where required to establish understanding with customer request

❖ while transferring a call, ensure you speak to the concerned person/staff/dept head and then connect the call

❖ to summarize the call details to the satisfaction of the customer requiremen

• Experience

  2 - 5 Years

• No. of Openings

  10

• Education

  B.A, B.Arch, B.B.A, B.C.A, B.Com, Any Bachelor Degree

• Role

  Customer Service Associate

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  Female

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office