Technical Support Executive (l1 / l2)

Arck IT Services Pvt Ltd

job title: technical support associate – l1 / l2

location: hyderabad, bangalore, pune, noida/ncr, mumbai, chennai (office-based / remote)

experience: 1–3 years (freshers with tech background can apply)

salary: ₹20,000 – ₹35,000/month + shift allowance

shift: rotational / night (us, uk processes)

responsibilities:

respond to product or service issues via phone/email/chat.

troubleshoot level 1 issues (login, access, connectivity, settings).

document tickets and escalate complex cases.

ensure resolution within slas.

requirements:

strong english communication.

basic understanding of networking, saas tools, crm systems.

knowledge of zendesk, freshdesk, or jira is a plus.

willingness to work night shifts.

perks:

internet reimbursement (for remote).

shift allowance + performance bonus.

certification opportunities (itil, etc.).

📩 apply now by sending your updated resume to

📍 if possible, mention your preferred work location (hyderabad, bangalore, pune, noida/ncr, mumbai, chennai — office-based or remote) in the subject line or message to help us serve you better.

📝 please note:

due to a high volume of applications, we may not be able to respond to each email individually.

if your profile matches an active requirement, our hr team will get in touch with you shortly.

we appreciate your interest and thank you for considering opportunities with us.

— recruitment team, arck recruitment

your trusted partner for business support hiring — across roles, sectors & cities.

• Experience

  1 - 3 Years

• No. of Openings

  50

• Education

  B.C.A, B.B.A, B.Sc, B.E [Computers], B.Tech [Computers], Any Bachelor Degree

• Role

  Technical Support Executive

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office