Hiring Freshers || International Telecaller

The International Voice Process Executive will be responsible for managing customer interactions and ensuring a high level of service satisfaction. The role requires effective communication and problem-solving skills to address customer inquiries in a professional manner.

Key Responsibilities:

- Customer Interaction: Handle calls from international customers, addressing queries, providing information, and resolving issues promptly.

- Service Quality: Maintain high service standards by following the company's guidelines and protocols during customer interactions.

- Documentation: Accurately document customer conversations and maintain records of issues raised and actions taken for future reference.

- Team Collaboration: Work closely with team members and supervisors to share insights and improve processes for better customer service.

- Feedback Loop: Gather feedback from customers regarding their service experience to contribute to overall service enhancements.

Required Skills and Expectations:

- Communication Skills: Strong verbal communication skills in English are essential for clear and effective interaction with customers.

- Listening Skills: Ability to listen actively to customers and understand their concerns to provide appropriate solutions.

- Problem-Solving Abilities: Demonstrate the capacity to identify issues and think critically to resolve them efficiently.

- Tech Savvy: Basic familiarity with computers and software to navigate customer management systems during calls.

- Adaptability: Willingness to learn and adapt to new processes, tools, and customer needs in a dynamic work environment.

• Experience

  0 - 4 Years

• No. of Openings

  100

• Education

  12th Pass

• Role

  International Voice Process Executive

• Industry Type

  Call Centre / BPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time (Night Shift)

• Work Location Type

  Work from Office

• Walk-in interview location

  Omega Healthcare,Ground Floor, Tower - 1A, RMZ Millenia Business Park - 1, Kandanchavadi,Chennai 96.