Female - Walk-In For Voice Process Executive (1-2 Years)

We are seeking a dedicated Female Voice Process Executive with 1 to 2 years of experience to join our team in Shenoy Nagar, Chennai. The ideal candidate will communicate effectively with customers and provide exceptional service.

Key Responsibilities:

- **Customer Interaction**: Engage with customers over the phone, addressing their queries and providing necessary information in a clear and friendly manner.

- **Problem Resolution**: Identify and resolve customer issues promptly by following established procedures, ensuring customer satisfaction.

- **Data Entry**: Accurately record customer interactions and maintain data in the system for future reference, ensuring all information is up-to-date.

- **Follow-Up**: Conduct follow-ups with customers to ensure that their queries have been fully resolved and to enhance customer relationships.

- **Feedback Collection**: Gather customer feedback on services and report insights to the management to help improve service delivery.

Required Skills and Expectations:

Candidates must have excellent verbal communication skills in English and any regional language. A professional demeanor and the ability to work well under pressure are essential. Strong problem-solving skills, attention to detail, and a customer-focused attitude are vital for success in this role. The candidate should be a graduate and should be comfortable working from the office environment. Flexibility to work in varying shifts may also be required.

• Experience

  1 - 2 Years

• No. of Openings

  5

• Education

  Graduate

• Role

  Voice Process Executive

• Industry Type

  Travel / Tourism

• Gender

  Female

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Walk-in interview location

  No.46, 2nd Floor, Office Space 2A, Rajaji Road, VOC Nagar, George Town, Chennai, Tamil Nadu - 600001