Participates in the development of business strategies which are alignedwith the overall objectives of the Hotel Develop and implements business strategies for Front Office andConcierge that support achievement of the Hotels goals Monitors status regularly and adjusts strategies as appropriateManages the operation of Front Office and related areas Creates the first impression by supervising Front Office areas andConcierge Develops and implements processes and procedures for assignedDepartments which support achievement of service and financialgoals Prepares annual budget; monitors achievement of budget and takescorrective steps as appropriate Prepares and analyses reports in order to develop an informativedatabase for decision making and to communicate upcomingbusiness throughout the Hotel. Analyses business forecasts and schedules accordingly Ensures Front desk handles billing and cash in accordance withPlans and co-ordinates Hotel room activities by working closely withSales, Food and Beverage, Housekeeping and other DepartmentsDevelops and implements strategies and practices which supportemployee engagement Recruits and selects qualified candidates Provides employees with the orientation and training needed tounderstand expectations and perform job responsibilities Communicates performance expectations and provides employeeswith on-going feedback Provides employees with coaching and counselling as needed toachieve performance objectives and to reach their fullest potentialCreates 100% guest satisfaction by providing employees with the trainingand resources they need to maximise employee engagement and deliverYes I Can! service and teamwork Communicates and reinforces the vision for Yes I Can! service toemployees Ensures that employees provide Yes I Can! genuine hospitality andteamwork on an ongoing basis Uses teamwork to support guests and employees Seeks opportunities to improve the customer experience by see