Front Office Manager

Participates in the development of business strategies which are aligned

with the overall objectives of the Hotel

 Develop and implements business strategies for Front Office and

Concierge that support achievement of the Hotel’s goals

 Monitors status regularly and adjusts strategies as appropriate

Manages the operation of Front Office and related areas

 Creates the first impression by supervising Front Office areas and

Concierge

 Develops and implements processes and procedures for assigned

Departments which support achievement of service and financial

goals

 Prepares annual budget; monitors achievement of budget and takes

corrective steps as appropriate

 Prepares and analyses reports in order to develop an informative

database for decision making and to communicate upcoming

business throughout the Hotel.

 Analyses business forecasts and schedules accordingly

 Ensures Front desk handles billing and cash in accordance with

Plans and co-ordinates Hotel room activities by working closely with

Sales, Food and Beverage, Housekeeping and other Departments

Develops and implements strategies and practices which support

employee engagement

 Recruits and selects qualified candidates

 Provides employees with the orientation and training needed to

understand expectations and perform job responsibilities

 Communicates performance expectations and provides employees

with on-going feedback

 Provides employees with coaching and counselling as needed to

achieve performance objectives and to reach their fullest potential

Creates 100% guest satisfaction by providing employees with the training

and resources they need to maximise employee engagement and deliver

Yes I Can! service and teamwork

 Communicates and reinforces the vision for Yes I Can! service to

employees

 Ensures that employees provide Yes I Can! genuine hospitality and

teamwork on an ongoing basis

 Uses teamwork to support guests and employees

 Seeks opportunities to improve the customer experience by see

• Experience

  8 - 10 Years

• No. of Openings

  1

• Education

  Graduate

• Role

  Front Desk Manager

• Industry Type

  Hotel / Restaurant / Hospitality

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office