Front Office Manager

Credence India Enterprises

Participates in the development of business strategies which are aligned

with the overall objectives of the Hotel

Develop and implements business strategies for Front Office and

Concierge that support achievement of the Hotels goals

Monitors status regularly and adjusts strategies as appropriate

Manages the operation of Front Office and related areas

Creates the first impression by supervising Front Office areas and

Concierge

Develops and implements processes and procedures for assigned

Departments which support achievement of service and financial

goals

Prepares annual budget; monitors achievement of budget and takes

corrective steps as appropriate

Prepares and analyses reports in order to develop an informative

database for decision making and to communicate upcoming

business throughout the Hotel.

Analyses business forecasts and schedules accordingly

Ensures Front desk handles billing and cash in accordance with

Plans and co-ordinates Hotel room activities by working closely with

Sales, Food and Beverage, Housekeeping and other Departments

Develops and implements strategies and practices which support

employee engagement

Recruits and selects qualified candidates

Provides employees with the orientation and training needed to

understand expectations and perform job responsibilities

Communicates performance expectations and provides employees

with on-going feedback

Provides employees with coaching and counselling as needed to

achieve performance objectives and to reach their fullest potential

Creates 100% guest satisfaction by providing employees with the training

and resources they need to maximise employee engagement and deliver

Yes I Can! service and teamwork

Communicates and reinforces the vision for Yes I Can! service to

employees

Ensures that employees provide Yes I Can! genuine hospitality and

teamwork on an ongoing basis

Uses teamwork to support guests and employees

Seeks opportunities to improve the customer experience by see

Experience : 8 - 10 Years

No. of Openings : 1

Education : Any Bachelor Degree

Role : Front Desk Manager

Industry Type : Hotel / Restaurant / Hospitality

Gender : [ Male / Female ]

Job Country : India