Front Office Manager Job Vacancies in Navi Mumbai

A Hotel Front Office Executive acts as the primary point of contact, responsible for managing guest experiences from check-in to check-out, ensuring high satisfaction. Key duties include managing reservations, handling check-ins/check-outs, processing payments, resolving guest complaints, coordinating with housekeeping for room status, and maintaining front desk records.

Roles and Responsibility: Calling customers to sell the products by giving them brief of product prices , features and benefits and understanding their requirements etc. Handling the customers database accurately. Understanding the customers grievance . Attracting customer by demonstrating about merchandise and services. Going out of the box to achieve future sales targets.Requirements and Skills: Proven experience in sales or customer services roles. Proficient in achieving the sales target preferably via phone calls. Excellent communication in English and Presentation skills Relevant knowledge of computers and telephones. Qualities like negotiations and acceptance of rejections.*Immediate Joiners Preferred*

Role: - To manage the guests at the reception or front desk by greeting them, coordinating with the concerned people for meeting and providing excellent customer service.Responsibilities: - Maintain cordial relations with customers, welcoming clients in a friendly & professional way as they walk-in & exit the sales office. Filling in the walk-ins forms of clients and ensuring all details of guests are taken on the guest information form. Assigning a sales manager as approved by the site head. Handling booked clients and concerns in a efficient and timely manner. Ensure clients are attended on time. Assist the sales team with all required documents and providing any support required. Maintain database and MIS. Maintain the marketing collaterals and all support documents at site. Regular after-sales follow-up, and handle customer grievances, complaints and claims. Handling guest complaints and concerns in an efficient and timely manner. Coordination with housekeeping and pantry and to ensure that proper hospitality services are given to the clients/visitors. Maintain the basic hygiene system at site and responsible to upkeep of the sales office for better customer experience and to ensure that the sitting arrangement in overall office premises i.e. meeting room, conference room etc. are maintained in proper order. Handling the couriers. i.e. receiving & making the courier entries & delivering them to the right person. Should work closely with the sales Maintaining the stock of Pantry and stationery, to handle admin activities for the Sales office including petty cash. Coordinating and multitasking job duties in a busy environment.Desired Profile: - Candidate should be a female with graduation in any field age between 21 to 25 years. Has at least one year experience in guest relations or customer relations. Has excellent communication skills, both verbal and written. Has excellent coordination and organizing skills.

Research and recommend prospects for new business opportunitiesResearch and analyze sales optionsBuild and maintain relationships with clients and prospectsStay current with trends and competitors to identify improvements or recommend new productsCollect and analyze information and prepare data and sales reportsAttend workshops to learn more technical and professional skills for the jobBuild and maintain professional networksMeet with potential clients to determine their needs

SALES PROFESSIONAL (M/F) - 5DIGITAL MARKETING MANAGER, LEAD GENERATION (M/F) - 2SR.TELECALLER (F) - 1JR.TELECALLER (F) - 1Experience: 0-2 years in Telecalling, Customer Service & Client Handling.Required Skills: Minimum Graduate To identify the portfolio &requirement of the prospective customers.

Research and recommend prospects for new business opportunitiesResearch and analyze sales optionsBuild and maintain relationships with clients and prospectsStay current with trends and competitors to identify improvements or recommend new productsCollect and analyze information and prepare data and sales reportsAttend workshops to learn more technical and professional skills for the jobBuild and maintain professional networksMeet with potential clients to determine their needs