Job Title: Customer Care RepresentativeLocation: [Pan India]Department: Customer ServiceReports To: Customer Care ManagerPosition Type: Full-Time/Part-TimeJob Overview:We are seeking a dedicated and empathetic Customer Care Representative to join our dynamic team. The ideal candidate will possess excellent communication skills and a passion for providing exceptional service to our customers. As a Customer Care Representative, you will be responsible for addressing customer inquiries, resolving issues, and ensuring a positive customer experience.Key Responsibilities:- Customer Interaction: Serve as the primary point of contact for customers via phone, email, live chat, and social media, addressing inquiries and resolving issues promptly and professionally.- Issue Resolution: Identify and troubleshoot customer problems, offering solutions and escalating issues to the appropriate departments when necessary.- Product Knowledge: Maintain a thorough understanding of our products and services to provide accurate information and support.- Record Keeping: Document all customer interactions and transactions in the CRM system accurately and in a timely manner.- Feedback Collection: Gather and relay customer feedback to management for the purpose of improving products and services.Education: High school diploma or equivalent; additional education or certifications in customer service or related fields is a plus.Experience: Previous experience in a customer service or call center role is preferred, but not required.