Customer Care Executive (Full Time)

Job Title: Customer Care Representative

Location: [Pan India]

Department: Customer Service

Reports To: Customer Care Manager

Position Type: Full-Time/Part-Time

Job Overview:

We are seeking a dedicated and empathetic Customer Care Representative to join our dynamic team. The ideal candidate will possess excellent communication skills and a passion for providing exceptional service to our customers. As a Customer Care Representative, you will be responsible for addressing customer inquiries, resolving issues, and ensuring a positive customer experience.

Key Responsibilities:

- Customer Interaction: Serve as the primary point of contact for customers via phone, email, live chat, and social media, addressing inquiries and resolving issues promptly and professionally.

- Issue Resolution: Identify and troubleshoot customer problems, offering solutions and escalating issues to the appropriate departments when necessary.

- Product Knowledge: Maintain a thorough understanding of our products and services to provide accurate information and support.

- Record Keeping: Document all customer interactions and transactions in the CRM system accurately and in a timely manner.

- Feedback Collection: Gather and relay customer feedback to management for the purpose of improving products and services.

Education: High school diploma or equivalent; additional education or certifications in customer service or related fields is a plus.

Experience: Previous experience in a customer service or call center role is preferred, but not required.

• Experience

  0 - 2 Years

• No. of Openings

  50

• Education

  12th Pass

• Role

  Customer Care Executive

• Industry Type

  Call Centre / BPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Part Time

• Work Location Type

  Work from Home