IT Support Executive

Lead India Private lltd

any fresher can apply for it support executive for mnc company.

company will provide the training.

apply now you will get more details via mail.

responsibilities:

*research and identify solutions to software and hardware issues

*diagnose and troubleshoot technical issues, including account setup and network configuration

*ask customers targeted questions to quickly understand the root of the problem

*track computer system issues through to resolution, within agreed time limits

talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue

properly escalate unresolved issues to appropriate internal teams (. software developers)

*provide prompt and accurate feedback to customers

*refer to internal database or external resources to provide accurate tech solutions

*ensure all issues are properly logged

prioritize and manage several open issues at one time

*follow up with clients to ensure their it systems are fully functional after troubleshooting

*prepare accurate and timely reports

document technical knowledge in the form of notes and manuals

*maintain jovial relationships with clients

requirements

*proven work experience as a technical support engineer, desktop support engineer, it help desk technician

• Experience

  0 - 5 Years

• No. of Openings

  19

• Role

  IT Support Executive

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  Male

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Home