Customer Support Coordinator Job Vacancies in Rajkot

Job Summary:The Office Assistant cum Telecaller is responsible for handling administrative and clerical tasks in the office while managing inbound and outbound calls to clients and customers. This dual role ensures smooth office operations, effective communication, and customer satisfaction through efficient coordination and professional interaction.Key Responsibilities: Office Administration DutiesMaintain office files, records, and documents systematically (physical & digital).Handle incoming and outgoing correspondence, emails, and phone calls.Assist in preparing reports, invoices, letters, and presentations.Manage attendance registers, visitor logs, and office supplies.Support HR, accounts, and admin departments in daily operations.Coordinate meetings, appointments, and travel arrangements.Maintain inventory and oversee procurement of office materials.Handle couriers, photocopying, scanning, and documentation work.Ensure office cleanliness, organization, and smooth workflow. Telecalling & Customer Service DutiesMake outbound calls to customers or leads for promotion, follow-ups, or feedback.Handle inbound calls professionally, providing information and resolving queries.Maintain call records, customer databases, and lead tracking sheets.Follow up on inquiries, quotations, and payments when required.Explain company products or services clearly to prospective clients.Generate leads and assist the sales or marketing team in achieving targets.Handle customer complaints with patience and professionalism.Maintain daily call logs and reporting to management.Required Skills & Competencies:Excellent verbal and written communication skills.Strong interpersonal and customer-handling skills.Good telephone etiquette and a polite, confident manner.Proficient in MS Office (Word, Excel, PowerPoint, Outlook).Data entry accuracy and record management.Time management, multitasking, and organizational ability.Teamwork and adaptability in a fast-paced environment.Goal-oriented and self-motivated personality.Educational Qualification:Minimum: 10+2 or Diploma in any discipline.Preferred: Bachelors Degree in Arts, Commerce, or Business Administration.Experience:03 years of experience in telecalling, office administration, or customer service.Freshers with good communication skills are also welcome.Work Environment:Office-based role (day shift).Coordination with internal departments (Sales, Accounts, HR, etc.).Interaction with clients, vendors, and customers over phone and email.Job Type:Full-time / PermanentSalary Range:As per company policy and experience level

Position > MANAGER SUPPORT-SALES & MARKETING DOMESTIC & GLOBALLocation > at plant, Gondal , Dist. Rajkot , Gujrat, India Reporting > CMD/COO Job description. > will be responsible for providing strategic and operational support to the sales marketing team domestic and global, ensure smooth coordination between plant operations and sales channels, customers- domestic and global, Overseas execution of buyers orders, for domestic and global, documentation, and marketing support activities to achieve business targets and maintain high customer satisfaction.Key responsibilities > 01. Ensure effective coordinate with production, logistics, / CHA and sales team to ensure timely executing/ supplies of customers order. Domestic and globally 02. Monitor and manage customers requirements, product dispatch schedules and delivery timelines.03. Prepare and maintain sales reports, forecast, and marketing data for decision-making for domestic and globally 04. Support Marketing companions, product promotions, and trade exhibitions, events etc. 05. Ensure compliances with companys quality and food safety standards in all customers dealings domestic and globally.06. Efficiently and smartly handles customers complains and feedback and updates to reporting officers.07. Laisse with key accounts and assist in business development, identify new customers etc. 08. Updates debtors outstanding, constant follow up for payment, and update statues to reporting officers.09. To ensure timely preparing necessary documents for domestic and global dispatches like Performa invoices, tax invoices similarly for import such as PO etc. 10. Other task/ assignments assigned by reporting officer/ top Management from time to time.Qualifications and skills, Ideal candidate must be commerce graduate / post graduate in commerce and prefer PG diploma in Business Management related to sales- Marketing and export and import as well.With 8-10 years experience in sales - coordination/ support and business development activities, customers services, in FMCG food B2B industry.Smart business communication (Efficient, effective, strong verbal and written)Proficiency in MS office- specially PPP, ERP, systems etc.