Customer Support Coordinator Fresher Jobs in Guwahati

Job Summary:The Office Assistant cum Telecaller is responsible for handling administrative and clerical tasks in the office while managing inbound and outbound calls to clients and customers. This dual role ensures smooth office operations, effective communication, and customer satisfaction through efficient coordination and professional interaction.Key Responsibilities: Office Administration DutiesMaintain office files, records, and documents systematically (physical & digital).Handle incoming and outgoing correspondence, emails, and phone calls.Assist in preparing reports, invoices, letters, and presentations.Manage attendance registers, visitor logs, and office supplies.Support HR, accounts, and admin departments in daily operations.Coordinate meetings, appointments, and travel arrangements.Maintain inventory and oversee procurement of office materials.Handle couriers, photocopying, scanning, and documentation work.Ensure office cleanliness, organization, and smooth workflow. Telecalling & Customer Service DutiesMake outbound calls to customers or leads for promotion, follow-ups, or feedback.Handle inbound calls professionally, providing information and resolving queries.Maintain call records, customer databases, and lead tracking sheets.Follow up on inquiries, quotations, and payments when required.Explain company products or services clearly to prospective clients.Generate leads and assist the sales or marketing team in achieving targets.Handle customer complaints with patience and professionalism.Maintain daily call logs and reporting to management.Required Skills & Competencies:Excellent verbal and written communication skills.Strong interpersonal and customer-handling skills.Good telephone etiquette and a polite, confident manner.Proficient in MS Office (Word, Excel, PowerPoint, Outlook).Data entry accuracy and record management.Time management, multitasking, and organizational ability.Teamwork and adaptability in a fast-paced environment.Goal-oriented and self-motivated personality.Educational Qualification:Minimum: 10+2 or Diploma in any discipline.Preferred: Bachelors Degree in Arts, Commerce, or Business Administration.Experience:03 years of experience in telecalling, office administration, or customer service.Freshers with good communication skills are also welcome.Work Environment:Office-based role (day shift).Coordination with internal departments (Sales, Accounts, HR, etc.).Interaction with clients, vendors, and customers over phone and email.Job Type:Full-time / PermanentSalary Range:As per company policy and experience level

We have vacant of 35 Urgent Hiring For Customer Service Associate Jobs in Bangalore, Coimbatore, Guntur, Trivandrum/Thiruvananthapuram, Nagpur, Jamnagar, Kolkata, Jaipur, Guwahati, Bhubaneswar, for Freshers Educational Qualification : Higher Secondary, Secondary School, I.T.I., B.A, B.Arch, B.C.A, B.B.A, B.Com, B.Ed, BDS Skill Customer Management, Customer Support, Passenger Handling, Airport Passenger Service Associate, Passenger Service Executive, Guest Handling, Guest Service Manager, Help Desk Operations, Help Desk Engineer, Help Desk Coordinator, IT Help Desk Coordinator etc.

A Customer Support Executive's job is to help customers with their questions, issues, and feedback, ensuring a positive experience and building relationships through various communication channels like phone, email, or chat.

- Provide administrative support to the sales team by assisting with day-to-day activities such as scheduling meetings, preparing presentations, and handling client inquiries.- Maintain and update client databases, ensuring accuracy and organization.- Coordinate with internal departments (such as production, logistics, and finance) to ensure timely and accurate processing of customer orders.- Act as the primary point of contact for customers, responding to queries, providing product information, and addressing concerns.- Assist in generating and maintaining sales reports, tracking progress against targets, and compiling performance metrics.- Assist in the qualification and tracking of sales leads, ensuring timely follow-up and conversion into sales opportunities.- Coordinate with inventory teams to ensure stock levels align with sales demands and order fulfillment.- Collaborate with the marketing team to organize promotional activities, events, and campaigns that support sales objectives.- Assist in building and maintaining positive relationships with customers, handling inquiries, and ensuring smooth after-sales support.- Provide logistical and operational support to the sales team, ensuring they have the necessary tools, resources, and information to perform their roles effectively.- Enter sales data, client information, and communications into the CRM system for accurate tracking and analysis.- Liaise with external vendors, suppliers, and distributors to ensure smooth product availability and distribution.- Assist the sales team in preparing quotes, proposals, and contracts for potential clients.- Ensure timely follow-up with clients regarding proposals, pricing, and contract details.- Maintain a well-organized filing system for sales-related documents, contracts, and correspondence for easy retrieval.- Support the onboarding process for new sales team members by providing them with the necessary resources and training materials.

We have vacant of 35 Team Leader Customer Service- Jobs in Kolkata,Patna,Ranchi,jharkhand,Siliguri,Agartala,Andal,Gaya,Bhubaneswar,Guwahati, for Freshers ##Contact/ Whatsapp this number- 8961167542## Educational Qualification :- Higher Secondary, B.A, Other Bachelor Degree ## Skil:-l Good Communication Skills,Customer Handling,Customer Support,Team Coordinator,Process Team Leader,Passengers Handling etc.We are hiring for the job post Airport Cargo Handling Staff Customer Service Supervisor for a Leading Domestic/International Airlines- Backend /Operational Executive - Airport Cargo cargo supervisor## Call / WhatsApp. - 8961167542Urgent Hiring Air-Ticketing Staff & Passport Checking officer 12th & Graduate pass for fresher DESIGNATION :- >AIR-TICKETING STAFF >PASSPORT CHECKING OFFICER ...## An airport customer service supervisor is responsible for managing a team of customer service representatives and ensuring that customer service operations run smoothly. Some of their responsibilities include: Hiring and training: Recruiting new customer service employees and training them on company policies and procedures Managing schedules: Organizing and overseeing the work and schedules of their staff Performance evaluations: Conducting timely and constructive performance evaluations of their staff Process improvement: Building and improving processes and procedures Problem-solving: Demonstrating strong problem-solving and analytical skills Communication: Communicating effectively with customers and colleagues Remaining calm: Remaining calm in escalated customer interactions CALLING/ WHATSAPP WITH- 8961167542

- Patient Consultation and Guidance: Provide initial consultation and guidance to couples or individuals seeking IVF treatment, explaining the process, success rates, and available options.- Managing IVF Procedures: Oversee the IVF treatment process from start to finish, including coordinating the scheduling of necessary tests, treatments, and appointments with doctors, lab technicians, and nursing staff.- Scheduling Appointments: Coordinate patient appointments for consultations, diagnostic tests, ultrasounds, egg retrieval, embryo transfer, and follow-ups, ensuring seamless scheduling within the IVF department.- Patient Education: Educate patients about the IVF process, the necessary lifestyle changes, potential risks, and post-treatment care to ensure they are well-prepared and informed.- Documentation and Record Keeping: Maintain accurate, confidential, and up-to-date records of patient medical histories, treatments, lab results, and progress throughout their IVF journey.- Insurance Verification and Financial Counseling: Assist patients in understanding the insurance coverage for IVF procedures, verifying insurance details, and providing information on out-of-pocket costs. Guide patients through financing options if needed.- Emotional Support: Provide empathetic support to patients throughout their IVF journey, addressing their concerns, emotional well-being, and referring them to counseling services or support groups if necessary.- Liaise with Medical Team: Act as a liaison between patients and the medical team, including fertility specialists, embryologists, nurses, and lab staff, ensuring clear communication and coordination for optimal patient care.- Monitoring Treatment Progress: Track and monitor the patients progress throughout their IVF cycle, including hormone treatments, egg retrieval, embryo transfer, and pregnancy tests, ensuring the patient is following the prescribed treatment plan.

- Office Organization: Maintain an organized office environment, including managing office supplies, equipment, and ensuring the smooth functioning of daily administrative tasks.- Inventory Management: Monitor and manage office supplies, ordering new stock as needed, and ensuring that inventory is consistently maintained.- Document Preparation: Prepare, format, and proofread documents, reports, presentations, and correspondence for senior management and team members.- Data Entry and Record Keeping: Maintain accurate electronic and paper records, ensuring they are properly filed and easily accessible.- Internal Communication: Facilitate internal communication by drafting and distributing memos, notices, and other communications as needed.- Customer and Vendor Liaison: Serve as the primary point of contact for external vendors, suppliers, and clients for office-related inquiries, orders, or issues.- Event Planning: Assist with organizing office events, meetings, conferences, and team-building activities, ensuring all logistics are arranged efficiently.- Expense Tracking: Assist in monitoring office expenses and budget management, ensuring costs remain within approved limits.- Invoice and Payment Processing: Help with the processing of invoices, ensuring timely payments to suppliers and vendors and maintaining accurate financial records.- Health & Safety Compliance: Ensure the office complies with health and safety regulations, including emergency procedures, first aid supplies, and cleanliness standards.- Onboarding Assistance: Assist in the onboarding process for new employees, ensuring they have the necessary materials and resources to get started.- Office Equipment Maintenance: Coordinate maintenance and servicing of office equipment like printers, computers, and other machinery, ensuring minimal downtime.

1. Ensure accurate and timely processing of customer orders, including order entry, tracking, and status updates.2. Coordinate with the sales team to confirm product availability and delivery timelines.3. Oversee inventory levels to ensure stock availability and avoid overstocking or stockouts.4. Perform regular stock checks and maintain accurate records in the inventory management system.5. Communicate regularly with suppliers and vendors to track the status of orders, shipments, and product availability.6. Maintain and update product listings, prices, and descriptions in the system, ensuring they are accurate and up-to-date.7. Provide back-office support for customer queries related to order status, deliveries, returns, and product information.8. Coordinate with logistics teams to arrange for timely and accurate delivery of orders.9. Monitor shipping progress and provide status updates to customers or internal teams as required.10. Input and maintain accurate records for all transactions, inventory updates, and customer orders in the system.11. Ensure invoices are generated accurately and promptly for customers and suppliers.12. Assist with payment tracking, reconciliation, and handling any discrepancies between invoicing and payment.13. Ensure products meet the companys quality standards before shipment to customers.14. Work closely with other departments (sales, marketing, warehouse, finance) to ensure seamless operations.15. Suggest improvements to streamline back-office operations, enhance efficiency, and reduce errors.