Customer Relationship Job Vacancies in Airoli

*Job Title: Customer Service Executive (Blended Process)**Company: Sutherland Global Services**Location: Liberty Tower, Airoli, Navi Mumbai**Shift: Night Shifts (US Shifts)**Experience: 1-3 years in International BPO (Customer Service or Sales B2C)**Job Description:*We're looking for talented Customer Service Executives to join our team! As a key member of our blended process, you'll handle 50% voice and 50% chat interactions, providing top-notch service to our US-based customers.*Responsibilities:*- Respond to inbound calls and chats from customers- Resolve customer queries and concerns in a professional and empathetic manner- Upsell and cross-sell products/services to meet sales targets- Meet customer service metrics, such as First Call Resolution (FCR) and Customer Satisfaction (CSAT)- Collaborate with team members to resolve complex issues- Maintain accurate records of customer interactions*Requirements:*- 1-3 years of experience in international BPO (customer service or sales B2C)- Excellent communication and customer service skills- Proficient in MS Office, especially Excel- Ability to work in night shifts (US shifts)- Fluency in English (neutral accent preferred)*What We Offer:*- Competitive salary (18k-23k in-hand)- Opportunities for growth and career advancement- Training and development programs- Collaborative and dynamic work environment*Ideal Candidate:*- Customer-centric with a passion for sales- Proactive and result-driven- Ability to multitask and work in a fast-paced environment- Positive attitude and willingness to learn*Apply Now:*If you're a motivated and customer-focused individual looking for a challenging role, apply today! Contact HR Pournima: 9820190498 .#Sutherland #Hiring #CustomerService #BPOJobs #Sales #JobOpportunity #AiroliJobs #NightShift

WE ARE LOOKING FOR RECEPTIONIST-CUM-OFFICE ASSISTANTS WITH GOOD COMMUNICATION SKILLS IN ENGLISH AND LOCAL LANGUAGES, FOR OUR MARKETING OFFICE AT: NEAR AIROLI SPORTS CLUB, AIROLI, NAVI MUMBAI. GENUINELY INTERESTED AND EXPERIENCED CANDIDATES MAY WRITE OR CONTACT US AT: ELINJERIL@GMAIL.COM / 8097101101 PRIYA G.

A VRM (Virtual Relationship Manager) channel in insurance is a remote sales and service channel that uses phone and digital platforms to sell insurance products and manage customer relationships. A job description for this role involves tasks like contacting prospects, selling products, building client relationships remotely, providing customer service, and meeting sales targets through virtual interactions like telecalling. Key responsibilitiesSales and lead management: Reaching out to new and existing customers to present products, generate leads, and close deals over the phone.Customer relationship management: Building and maintaining relationships with customers through regular virtual interaction, addressing questions, and providing solutions.Customer service: Providing end-to-end service, including handling queries, managing policy details, and assisting with renewals and claims.Performance and compliance: Meeting sales quotas, achieving Key Performance Indicators (KPIs), and adhering to security protocols and quality standards.

Position: Customer Service (OIL IB Process)Location: AiroliEligibility: Freshers Welcome!Requirement: Good communication skillsShift Timing: 1 PM 10 PM / 2 PM 11 PM (Only Male Candidates)Salary: 14,000 In-HandVacancy: Limited Seats Apply before its gone!

Customer Service Associate for chats and emails

Chandivali, MumbaiAny Graduate 10+2+3Min 6 Month of experience20-25 daysVoice & Written versant,19900 to 21500 K in handExcellent English CommunicationDay Shift5 days Working & 2 rotational week-of

International Voice ProcessJob Responsibilities1. Provide exceptional customer support for networking-related issues via voice and email channels.2. Handle customer inquiries and complaints with a professional and empathetic approach.3. Troubleshoot basic networking issues and provide first-level support.4. Collaborate with teams to resolve customer concerns effectively.5. Document customer interactions and maintain accurate records in the system.6. Work on data-driven modules and prepare reports using Excel.7. Adhere to process guidelines and ensure compliance with SLA (Service Level Agreements).

Handle Customers on call, solve any queries regarding customer on call, Maintained detailed records of interaction an escalate unresolved issues, deliver excellent customer service while meeting performance metrics.Make or receive calls to assist customer with inquiries, complaints or purchase

we are hiring for customer care executive Fresher and Experience Both salary will start from 15k to 20k

Manages customer interactions, resolves queries, and builds relationships to ensure customer satisfaction and loyalty.

Technical Proficiency- Strong understanding of electric vehicle systems and general automotive technology, Ability to explain complex technical issues in a simple and clear manner, good with explaining technical details and ensuring accuracy.Customer-Centric Approach- Good with empathy, Referred candidate needs to understand customer needs and emotions while maintaining professionalism, also needs to be patient in handling queries or frustrated customers with calm and composure, attend the customers with positive and friendly approach when engaging customers.

Technical Proficiency- Strong understanding of electric vehicle systems and general automotive technology, Ability to explain complex technical issues in a simple and clear manner, good with explaining technical details and ensuring accuracy.Customer-Centric Approach- Good with empathy, Referred candidate needs to understand customer needs and emotions while maintaining professionalism, also needs to be patient in handling queries or frustrated customers with calm and composure, attend the customers with positive and friendly approach when engaging customers.

Dear Connections,Greetings from Sutherland,This exciting opportunity is based in our Navi Mumbai office.To ensure seamless collaboration, candidates residing within a designated travel boundary will be considered. Urgent Hiring for Customer Service Voice and Non-Voice ProcessSutherland is hiring for International Voice and Non Voice ProcessShift Timings: 5 Days working with 24*7 Rotational Shifts and 2 Rotational Off.Salary: 18000 to 30000.HSC or Graduate freshers can apply.1 year of international BPO experience can also apply.Immediate Joiners can apply.Need experience in International Bpo of minimum 1 year on paper.Location: Airoli.Benefits Package: Robust benefits package/ net salary + lucrative incentives + Travel Allowance + Quarterly incentives + Overtime Bonus (Subject to different departments). Comprehensive medical insurance + Accident insurance.Education: Higher Secondary(12th Pass) (Preferred)Experience: -total work: 1 year (Required)International voice process: 1 year (Preferred)Language:English (Preferred)Location: Within Central line [Sion to Dombivli] & Harbour line [Wadala to Panvel].Some specified railway stations have a cut off of 1.5 kilometers Panvel, Kalyan and Dadar station.Remote work is not currently available for this position. Only candidates residing within the designated travel boundaries can apply.Address: 5th Floor, Liberty Tower, Kalwa Industrial Area Thane Belapur Road, Airoli, Navi Mumbai, Maharashtra 400708.

1. Location airoli 2. Handling Inbound calls (Customer Service) 3. Need to handle queries related to US Customers.4. Designation: CSA Level 15. Salary upto 23k+2750 (incentive) + upto 3000 travelling allowance 5. Excellent communication skills needed 6. HSC/ Graduate Fresher/Experience 7. Shift Timing pure rotational night shifts8. Week off-2 Rotational week off between Monday till Sunday 9. Transport Boundaries: Dadar to Kalyan - 1.5km from Kalyan StationThane to Panvel - 1.5km from Panvel StationPanvel to Kurla

Job Description :-Were looking for a Customer Support Executive who can provide excellent customer service and support. The ideal candidate will have strong communication skills, be able to work independently, and have a positive attitude. If you have a passion for helping others and providing exceptional customer service, we want to hear from you!Customer Support Executive Duties:Maintain excellent customer satisfaction and review support tickets for appropriate resolutionProvide customer support through phone and chatWork with other departments to resolve customer issues in a timely mannerServe as a point of contact for customer support and complaintsProactively identify, investigate, and resolve recurring customer support issuesMaintain appropriate documentation and records of customer interactionsMaintain appropriate files regarding each customer interactionProactively gather and utilize customer feedback and suggestionsReview customer satisfaction reports to ensure customers are satisfied with the support they receiveContribute to the development of future customer support processesCommunicate effectively with peers and managersCommunicate to customers during outbound phone callsVerifies customer requests are accurate and consistentCustomer Support Executive Responsibilities:Answer inbound customer callsHandle renewals and cancellationsProvide account information and statusProvide workflow assistanceManage all customer issues and requestsDevelop and improve customer experienceWork with IT and Finance teams to resolve customer issuesManage complaints

We have vacant of 10 Customer Service Jobs in Airoli, Navi Mumbai, Maharashtra, for Freshers Educational Qualification : Higher Secondary, Advanced/Higher Diploma Skill Customer Relationship,Customer Support etc.

Creating a positive onboarding experience for new clients.Regularly interacting with clients through telephone callsIdentifying ways to overcome clients' initial dislike of company products.Maintaining an accurate record of all existing and potential clients.Responding to client inquiries in a timely and professional manner.Training and providing overall guidance to client service employees.Organizing training seminars to enable clients to fully utilize product features and benefits.Ensuring that the correct terms of sale are entered into the client database to prevent avoidable billing issues.

Urgent hiring for Telesales executiveFixed day shiftUnlimited incentives performance based9am- 6pmSunday fixed offWork from office jobSalary 18 gross Min -Hsc passed Experience- fresher can also applyLocation- thane, Airoli, GhansoliReference are welcome and this job can be shared with anyone.Thanks!Team Knowbility

Manage The Incoming CallsIdentify And Assess Customers Needs To Achieve SatisfactionBuild Sustainable Relationships And Trust With Customer Accounts Through Open And Interactive CommunicationProvide Accurate, Valid And Complete Information By Using The Right Methods/ToolsAnalyzing Customer Needs And Recommending Products Based On Those Needs.Meet Personal/Customer Service Team Sales Targets And Call Handling QuotasHandle Customer Complaints, Provide Appropriate Solutions And Alternatives Within The Time Limits; Follow Up To Ensure Resolution Keep Records Of CustomerInteractions, Process Customer Accounts And File DocumentsFollow Communication Procedures, Guidelines And PoliciesTake The Extra Mile To Engage CustomersRequired Skills:Good Typing Speed.Good Communication Skill.Basic Computer SkillsDiscipline, Positive Attitude & Punctuality

Manage the Incoming Callsidentify and Assess Customers Needs to Achieve Satisfactionbuild Sustainable Relationships and Trust with Customer Accounts Through Open and Interactive Communicationprovide Accurate, Valid and Complete Information By Using the Right Methods/toolsanalyzing Customer Needs and Recommending Products Based On Those Needs.meet Personal/customer Service Team Sales Targets and Call Handling Quotashandle Customer Complaints, Provide Appropriate Solutions and Alternatives Within the Time Limits; Follow Up to Ensure Resolution Keep Records of Customerinteractions, Process Customer Accounts and File Documentsfollow Communication Procedures, Guidelines and Policiestake the Extra Mile to Engage Customersrequired Skills:good Typing Speed.good Communication Skill.basic Computer Skillsdiscipline, Positive Attitude & Punctuality

Manage the Incoming Callsidentify and Assess Customers Needs to Achieve Satisfactionbuild Sustainable Relationships and Trust with Customer Accounts Through Open and Interactive Communicationprovide Accurate, Valid and Complete Information By Using the Right Methods/toolsanalyzing Customer Needs and Recommending Products Based On Those Needs.meet Personal/customer Service Team Sales Targets and Call Handling Quotashandle Customer Complaints, Provide Appropriate Solutions and Alternatives Within the Time Limits; Follow Up to Ensure Resolution Keep Records of Customerinteractions, Process Customer Accounts and File Documentsfollow Communication Procedures, Guidelines and Policiestake the Extra Mile to Engage Customersrequired Skills:good Typing Speed.good Communication Skill.basic Computer Skillsdiscipline, Positive Attitude & Punctuality

Technical Proficiency- Strong understanding of electric vehicle systems and general automotive technology, Ability to explain complex technical issues in a simple and clear manner, good with explaining technical details and ensuring accuracy.Customer-Centric Approach- Good with empathy, Referred candidate needs to understand customer needs and emotions while maintaining professionalism, also needs to be patient in handling queries or frustrated customers with calm and composure, attend the customers with positive and friendly approach when engaging customers

Hiring for 50 Customer Service Jobs in Kolhapur, Maharashtra, for Freshers,Required Educational Qualification is : Higher Secondary, Other Bachelor Degree with Good knowledge in Customer Relationship,Customer Care,Customer Support,Customer Management etc.