Relationship Executive

Hansa Customer Equity Private Limited

Job Description :-

Were looking for a Customer Support Executive who can provide excellent customer service and support. The ideal candidate will have strong communication skills, be able to work independently, and have a positive attitude. If you have a passion for helping others and providing exceptional customer service, we want to hear from you!

Customer Support Executive Duties:

Maintain excellent customer satisfaction and review support tickets for appropriate resolution

Provide customer support through phone and chat

Work with other departments to resolve customer issues in a timely manner

Serve as a point of contact for customer support and complaints

Proactively identify, investigate, and resolve recurring customer support issues

Maintain appropriate documentation and records of customer interactions

Maintain appropriate files regarding each customer interaction

Proactively gather and utilize customer feedback and suggestions

Review customer satisfaction reports to ensure customers are satisfied with the support they receive

Contribute to the development of future customer support processes

Communicate effectively with peers and managers

Communicate to customers during outbound phone calls

Verifies customer requests are accurate and consistent

Customer Support Executive Responsibilities:

Answer inbound customer calls

Handle renewals and cancellations

Provide account information and status

Provide workflow assistance

Manage all customer issues and requests

Develop and improve customer experience

Work with IT and Finance teams to resolve customer issues

Manage complaints

Experience : 0 - 6 Years

No. of Openings : 100

Education : Higher Secondary, Secondary School, B.Com

Role : Relationship Executive

Industry Type : Call Centre / BPO / KPO / ITES / LPO

Gender : [ Male / Female ]

Job Country : India