Customer Service Associate || Freshers & Experienced

Knotify

0 - 1 Years
50 Openings
2.3 - 3.0 Lac/Yr
Face-to-Face interview
Airoli, Navi Mumbai

Key Skills

English Communication Customer Care Cons Customer Relationship International BPO Voice Process

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Job Description

international voice process

job responsibilities

1. provide exceptional customer support for networking-related issues via voice and email channels.

2. handle customer inquiries and complaints with a professional and empathetic approach.

3. troubleshoot basic networking issues and provide first-level support.

4. collaborate with teams to resolve customer concerns effectively.

5. document customer interactions and maintain accurate records in the system.

6. work on data-driven modules and prepare reports using excel.

7. adhere to process guidelines and ensure compliance with sla (service level agreements).