Customer Service Associate || Freshers & Experienced
Knotify

  • icon job experience 0 - 1 Years
  • icon job opening 50 Openings
  • icon salary 2.3 - 3.0 Lac/Yr
  • icon job posting Posted 11 days ago
  • Face-to-Face interview Face-to-Face interview
  • icon job location Airoli, Navi Mumbai
Key Skills

English Communication Customer Care Cons Customer Relationship International BPO Voice Process

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Job Description

International Voice Process

Job Responsibilities

1. Provide exceptional customer support for networking-related issues via voice and email channels.

2. Handle customer inquiries and complaints with a professional and empathetic approach.

3. Troubleshoot basic networking issues and provide first-level support.

4. Collaborate with teams to resolve customer concerns effectively.

5. Document customer interactions and maintain accurate records in the system.

6. Work on data-driven modules and prepare reports using Excel.

7. Adhere to process guidelines and ensure compliance with SLA (Service Level Agreements).

  • Experience

    0 - 1 Years

  • No. of Openings

    50

  • Education

    Higher Secondary, B.A, B.B.A, B.Com, BAMS, B.Sc, M.Com

  • Role

    Customer Service Associate

  • Industry Type

    Call Centre / BPO / KPO / ITES / LPO

  • Gender

    [ Male / Female ]

  • Job Country

    India

  • Type of Job

    Full Time (Night Shift)

  • Work Location Type

    Work from Office

  • Face interview location

    Airoli , Mumbai

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