Customer Communication Job Vacancies in Delhi

We are seeking a Customer Support Executive to join our team in Kirti Nagar, Delhi NCR. This full-time position requires a 12th pass candidate with 0-2 years of experience. Good communication skills are essential for interacting with customers effectively.Key responsibilities include responding to customer inquiries, providing support via phone and email, and resolving issues efficiently. The role involves actively listening to customers to understand their needs and providing appropriate solutions. The executive will also document customer interactions and maintain records to ensure effective follow-up.Candidates should possess strong communication skills that enable them to convey information clearly. Problem-solving abilities are crucial for addressing customer concerns and contributing to customer satisfaction. Additionally, familiarity with using computers and software for customer management is important.The working schedule consists of standard office hours, with specific shift timings as per the company's requirements. The role is based in an office environment, and no fieldwork or travel is required. A modern workspace equipped with necessary tools will be provided to support your daily tasks.To thrive in this position, candidates should demonstrate a willingness to learn and adapt, as well as a customer-focused attitude. Team collaboration is essential for achieving department goals and enhancing the overall customer experience. This is an excellent opportunity for individuals seeking to begin their careers in customer support.

- Job responsibilities- Answer incoming calls and WhatsApp enquiries.- Collect customer and device information.- Create CRM entries and service job sheets.- Schedule appointments and pickup/drop.- Send quotations after technical approval.- Follow up on pending approvals and payments.- Coordinate with engineers and onsite technicians.- Collect feedback and request reviews.- Maintain customer records and daily reports.Required skills- Good Hindi and English communication.- Basic computer and Excel knowledge.- WhatsApp Business handling.- CRM knowledge preferred.- Professional customer handling.Performance targets- First response within 5 minutes during working hours.- 100% enquiry registration.- 100% pending quotation follow-up.- No unrecorded customer commitments.

We are looking for a Ground Hostess in Delhi, India. This role is ideal for candidates with 0 to 5 years of experience. As a Ground Hostess, you will play a vital role in ensuring excellent customer service and a smooth airport experience for our passengers.nnKey Responsibilities:nn1. Passenger Assistance: You will greet and assist passengers during check-in and boarding processes, ensuring they feel welcomed and supported throughout their journey.nn2. Flight Information: You will provide accurate information about flight schedules, gate changes, and baggage claims to passengers, helping them navigate the airport effectively.nn3. Customer Service: You will address any passenger inquiries or concerns promptly and professionally, ensuring high levels of customer satisfaction.nn4. Coordination: You will work closely with airline staff and ground crew to ensure timely boarding and smooth transitions for passengers.nnRequired Skills and Expectations:nnCandidates must have completed at least 10th grade. Good communication skills in English and Hindi are essential for effective interaction with passengers and team members. A friendly and approachable demeanor is crucial, along with the ability to work efficiently in a fast-paced environment. Flexibility in working hours is expected, as shifts may vary to accommodate flight schedules. Candidates should demonstrate strong teamwork abilities and a keen focus on customer service.

We are looking for a dedicated and organized female Office Secretary to join our team in Peera Garhi. This role requires attention to detail and good communication skills. The candidate should be comfortable working in an office environment and be able to handle various administrative tasks efficiently.Key Responsibilities:- Answer Phone Calls: Handle incoming calls in a professional manner, taking messages and directing calls to the appropriate person or department.- Manage Appointments: Organize and schedule appointments for team members, ensuring that agendas are prepared in advance.- Maintain Office Files: Keep physical and electronic files organized and updated to ensure easy access to important documents.- Assist with Correspondence: Support the team by drafting emails, letters, and memos as needed, ensuring clear communication both internally and externally.- Facilitate Office Supplies: Monitor and manage office supplies inventory, placing orders as necessary to ensure that the office runs smoothly.- Support Team Projects: Assist team members with various tasks and projects, providing administrative support to allow for better focus on their responsibilities.To be successful in this role, you should have good communication skills and be comfortable using computers and office software. Attention to detail is essential for organizing files and managing appointments effectively. A positive attitude and willingness to learn will help you succeed in a team environment. The ideal candidate should have completed their 12th grade and have some experience in an office setting, though this is not mandatory.

We are looking for a dedicated Office Receptionist who will be the first point of contact for our company. This full-time position allows you to work from home and is suitable for individuals with 0 to 2 years of experience.nnKey Responsibilities:nn- Greeting Visitors: Welcome guests in a friendly manner, providing them with necessary information and guiding them as needed.n- Handling Calls: Manage incoming calls, directing them to the appropriate personnel while ensuring clear and professional communication.n- Managing Emails: Respond promptly to emails, ensuring all inquiries and requests are addressed in a timely manner.n- Organizing Appointments: Schedule meetings and maintain calendars to ensure efficient time management for the team.n- Administrative Support: Assist with basic administrative tasks, such as filing, data entry, and maintaining office records.nnRequired Skills and Expectations:nnCandidates should have a minimum of a 12th-grade education and possess excellent communication skills, both written and verbal. Strong organizational abilities and attention to detail are essential. Proficiency in using computers and office software is expected. The ideal candidate will demonstrate a friendly demeanor, patience, and a willingness to assist others. Flexibility to manage multiple tasks efficiently and the ability to work independently in a remote setting are also important for success in this role.

We are looking for a customer-focused and target-driven Jewellery Sales Executive to join our retail showroom team. In this role, you will be the face of our brand, welcoming walk-in clients, understanding their styling requirements, and guiding them through our traditional and contemporary jewelry collections to drive revenue.The ideal candidate will have prior experience in luxury retail or fine jewelry sales, exceptional communication skills, and a strong eye for visual merchandising.Key Responsibilities: Customer Engagement: Welcome walk-in showroom clients politely, understand their preferences and budget, and provide customized jewelry recommendations. Sales Target Achievement: Meet and exceed daily and monthly individual and team sales targets using upselling techniques. Product Expertise: Explain product details accurately to customers, including gold purity, diamond certifications, making charges, and gemstone value. Showroom Operations: Manage billing processes, issue payment invoices via the POS system, and pack ornaments securely before final delivery. Visual Merchandising: Maintain the cleanliness, organization, and visual layout of the jewelry counters and displays to ensure high presentation standards. Inventory Security: Assist with daily stock verification, tracking inventory counts, and ensuring the absolute safety of expensive products.Requirements & Qualifications: Education: Minimum Higher Secondary (12th Pass), though a Bachelor's degree is preferred. Experience: 0 to 5 years of experience in retail sales (Prior experience with premium apparel, luxury lifestyle, or jewelry brands is highly preferred). Skills: Strong interpersonal and communication skills, basic computer/numerical knowledge for billing, and a positive, customer-first attitude. Languages: Fluency in Hindi and English (Proficiency in the local regional language is a strong advantage). Flexibility: Ability to stand for long retail hours and work flexible schedules, including weekends and public holidays.

We are seeking a dedicated Back Office Manager to oversee our administrative functions in Rajouri Garden, Delhi. This full-time position is ideal for a female candidate with 1 to 2 years of experience and a graduate degree. The Back Office Manager will ensure smooth operations and support the front office team.nnKey Responsibilities:nn- Administrative Management: Organize and manage all back-office activities, ensuring efficient workflow and timely completion of tasks.n- Team Coordination: Collaborate with various departments to provide necessary support, facilitating communication and cooperation across teams.n- Documentation and Record Keeping: Maintain accurate records and documents, ensuring that all files are up-to-date and accessible when needed.n- Report Generation: Prepare and distribute reports on operations and performance metrics to assist in strategic decision-making.nnRequired Skills and Expectations:nnThe ideal candidate should possess excellent organizational skills and have strong attention to detail. Effective communication and interpersonal abilities are vital for collaboration with diverse teams. Proficiency in office software and technology is expected to handle administrative tasks efficiently. The candidate should demonstrate a proactive attitude and the ability to manage multiple tasks in a fast-paced environment. A commitment to maintaining confidentiality and integrity in all back-office activities is essential.

Urgent Recruitment - Airport Air Ticketing Position: Air Ticketing ExecutiveLocation: Airport / Airline OfficeExperience: Fresher & Experienced BothGender: Male & FemaleJob Description:Handle airline ticket booking, cancellation, rescheduling and basic reservation activities.Manage daily ticketing records, invoices and payment entries.Handle cash, online payments and transaction reconciliation.Maintain passenger and booking-related documents.Coordinate with customers, airlines and airport operations teams.Prepare daily sales and accounts reports.Resolve basic ticketing and payment-related queries.Maintain accurate records and follow company procedures.Key Skills:Basic computer knowledgeMS Excel & data entryGood communication skillsBasic accounting knowledgeCustomer service skillsAttention to detailEligibility: 12th Pass / GraduateExperience: Fresher & ExperiencedSalary: 25,000-75,000/month*Age: 18-35 years*Shift: Rotational shifts*Salary and eligibility depend on the actual employer and location.

6- days workingOffice Timming id 10:00-7:00CRMCRM ToolsGood communication skillsMS OfficeCoordination skillsFollow upsKey skills:Order & Lifecycle Management:Customer Retention & Engagement:Database Management:Conflict Resolution

Position Title: Sales HeadIndustry: Fashion & TextileDepartment: Sales & Business DevelopmentReporting To: Director / CEOJob Summary:The Sales Head will be responsible for leading and managing the overall sales strategy,driving revenue growth, expanding market presence, and building strong relationships withclients in the fashion and textile industry. The role requires a dynamic leader with deepindustry knowledge, strong networking skills, and a proven track record in sales leadership.Key Responsibilities:1. Sales Strategy & Planning:- Develop and implement effective sales strategies to achieve business targets.- Identify new market opportunities and expand the companys customer base.- Set sales targets and monitor performance against goals.2. Team Management:- Lead, mentor, and manage the sales team to achieve high performance.- Conduct regular training and development programs.- Monitor team productivity and provide performance feedback.3. Business Development:- Build and maintain strong relationships with key clients, distributors, and retailers.- Identify new business opportunities in domestic and international markets.- Negotiate contracts and close high-value deals.4. Market Analysis:- Analyze market trends, customer needs, and competitor activities.- Provide insights and recommendations to improve product positioning.5. Revenue & Profitability:- Drive revenue growth and ensure profitability of sales operations.- Monitor pricing strategies and margins.6. Coordination:- Work closely with production, design, and supply chain teams to ensure timely delivery.- Align sales strategies with marketing initiatives.7. Reporting:- Prepare sales reports, forecasts, and performance analysis.- Present updates to senior management.Key Requirements:- Bachelors degree in Business Administration, Marketing, or related field (MBA preferred).- 8-15 years of experience in sales, with at least 3-5 years in a leadership role in thefashion/textile industry.- Strong understanding of fabrics, garments, and market trends.- Excellent communication, negotiation, and leadership skills.- Ability to travel as required.Key Skills:- Strategic Thinking- Leadership & Team Management- Client Relationship Management- Negotiation Skills- Market Analysis- Result-Oriented ApproachLocation:- As per company requirement

As an Airport Terminal Services Agent in Delhi, you will play a crucial role in ensuring a smooth experience for travelers at the airport. This is an entry-level position ideal for energetic individuals who enjoy working in a fast-paced environment.nnKey Responsibilities:nn- Passenger Assistance: Provide exceptional service to passengers by answering queries and assisting with check-in procedures, ensuring their journey begins on a positive note.n n- Check-in Coordination: Manage the check-in process efficiently, ensuring passengers receive their boarding passes and luggage tags correctly to facilitate seamless boarding.nn- Baggage Handling Support: Assist with baggage handling, providing information on baggage claim procedures and resolving any issues related to lost or damaged luggage.nn- Emergency Procedures: Be knowledgeable about airport emergency procedures and protocols to ensure passenger safety and quick responses in unexpected situations.nnRequired Skills and Expectations:nnCandidates should have completed their 12th grade and be comfortable interacting with diverse groups of people. Strong communication skills are essential, along with a friendly demeanor. A basic understanding of customer service principles will be advantageous. You should be willing to work in an office environment at the airport, demonstrating reliability and a team-oriented attitude. Flexibility to adapt to changing schedules and situations is also important for success in this role.

We are looking for a Customer Support Executive to join our team. This role is ideal for individuals who are eager to assist customers and solve their inquiries from the comfort of their home. Whether you're a fresh graduate or have some experience, we welcome your application.nnKey Responsibilities:nn- Responding to Customer Inquiries: You will handle various customer questions through phone, email, or chat, ensuring they receive accurate and timely responses.n n- Problem-Solving: Address customer issues effectively by understanding their concerns and providing appropriate solutions.nn- Maintaining Records: You will keep detailed records of customer interactions and transactions to ensure a smooth workflow and help in follow-ups.nn- Collaborating with Teams: Work closely with other team members to ensure a seamless customer experience and resolve any escalated issues.nnRequired Skills and Expectations:nnCandidates should have excellent communication skills in English and a friendly demeanor when interacting with customers. A basic understanding of computers and the ability to navigate different software applications are essential. You should be a proactive learner with a positive attitude, willing to adapt to various customer needs. We value teamwork, so reliability and the ability to collaborate with colleagues are important qualities for this role. An eagerness to grow and learn from feedback is also highly encouraged.

Join our team as Airport Ground Staff in Delhi, India, where you will play a vital role in ensuring the smooth operation of airport services and customer satisfaction.nnKey Responsibilities:n- Assist passengers: Greet and guide travelers, helping them with check-in, boarding, and baggage handling to enhance their airport experience.n- Coordinate with airline operations: Work closely with various departments to effectively manage flight departures and arrivals, ensuring timely communication and service.n- Handle baggage claims: Address passenger concerns about lost or damaged luggage, providing assistance to resolve issues efficiently.n- Maintain safety and security: Follow airport regulations and procedures to ensure a safe environment for passengers, staff, and aircraft.nnRequired Skills and Expectations:nCandidates should possess a minimum educational qualification of 12th grade and have zero to two years of experience. Excellent communication skills are crucial for interacting with passengers and team members. A friendly and approachable demeanor is essential, as you will often be the first point of contact for travelers. Ability to work in a fast-paced environment while maintaining attention to detail and adhering to safety protocols is vital. Candidates should be flexible with work hours, including weekends and holidays, to meet operational demands. Teamwork and problem-solving skills will contribute to a positive airport environment.

We are seeking a dedicated Airport Manager to oversee operations at our Delhi airport. This role is suitable for individuals with 0 to 5 years of experience and requires a minimum education of 12th pass. nnKey Responsibilities:nn1. Operational Management: Ensure the airport runs smoothly on a daily basis. This includes monitoring flights, managing staff, and handling emergencies effectively.nn2. Customer Service Excellence: Provide high-quality service to passengers. You will address customer inquiries and resolve any issues that arise, ensuring a pleasant airport experience.nn3. Staff Coordination: Manage teams working in various departments. This involves scheduling shifts, training new employees, and fostering a positive work environment.nn4. Safety Compliance: Implement and regularly review safety protocols to guarantee the security of passengers and staff. Regular training and drills will be part of this responsibility.nn5. Collaborative Work: Coordinate with airlines, government agencies, and other stakeholders to ensure regulations and policies are followed effectively.nnRequired Skills and Expectations:nnCandidates should possess excellent communication skills and the ability to work under pressure. Strong organizational skills are essential for managing multiple tasks simultaneously. A team-oriented mindset is crucial, as you will collaborate regularly with various departments. A proactive attitude towards problem-solving and decision-making will help ensure the airport operates efficiently. Flexibility to work various shifts, including weekends and holidays, is expected in this full-time role.

We are looking for a female CRM Executive to join our team in Rajouri Garden, Delhi. This is an excellent opportunity for recent graduates or individuals with a year of experience in customer relationship management.nnAs a CRM Executive, you will be responsible for maintaining and enhancing customer relationships. Your key responsibilities will include managing customer interactions, ensuring customer satisfaction, and addressing inquiries promptly to foster a positive customer experience. You will assist in collecting customer feedback and data to help improve services and products. Additionally, you will support the CRM team in tracking and analyzing customer trends to implement effective strategies.nnTo be successful in this role, you should possess strong communication skills, both verbal and written, to interact effectively with customers. Having a customer-focused mindset is essential, as you will be the first point of contact for many. Attention to detail is important in your daily tasks to ensure accurate data entry and customer records. You should also have basic proficiency in using CRM software or strong willingness to learn. A collaborative attitude will help you work well within a team and contribute positively to the company culture.nnIf you are an enthusiastic and motivated individual looking to start your career in customer relationship management, we would love to hear from you.

We are seeking a dedicated Office Secretary to join our team in Peera Garhi. This full-time role is suitable for female candidates with 0 to 3 years of experience. The ideal candidate will be responsible for providing administrative support to ensure the office runs smoothly.Key Responsibilities:- Answering Phone Calls: Manage incoming calls by directing them to the appropriate person or taking messages, ensuring effective communication within the office.- Organizing Files and Documents: Maintain an orderly filing system for important documents, making it easy to retrieve information when needed.- Scheduling Meetings: Assist in planning and organizing meetings, including booking rooms and preparing necessary materials to ensure everything is ready.- Managing Office Supplies: Keep track of office supplies inventory, placing orders as needed to ensure that the office is well-stocked and equipped.- Supporting Staff Needs: Provide general administrative support to the team by assisting with tasks and projects as they arise.Required Skills and Expectations:The ideal candidate should possess strong organizational skills, allowing them to manage multiple tasks efficiently. Good communication skills are essential, as the role involves interacting with various team members and clients. Attention to detail is important for maintaining accurate records and ensuring the smooth operation of the office. Proficiency in basic computer applications is expected to handle administrative duties effectively. A positive attitude and a willingness to learn are highly valued in this role.

WE ARE HIRING - CUSTOMER SUPPORT Location: Kirti Nagar, Delhi Salary: 22,000 - 25,000 Shift: 09:00 AM - 06:00 PM Sunday Fixed Off Qualification: 12th Pass Languages: Telugu / Hindi / English Freshers & Experienced Both Can Apply Contact: Rajan Sharma 8595974460

We are urgently looking for enthusiastic Sales Executives to join our team in Kirti Nagar, Delhi. This full-time role is perfect for individuals with 0 to 2 years of experience. If you have completed your 12th grade and are eager to kickstart your career in sales, we want to hear from you!Key Responsibilities:1. Sales Generation: Engage with potential customers to promote our products and services, aiming to close sales effectively.2. Customer Interaction: Communicate with clients over calls and emails to understand their needs and provide suitable solutions.3. Lead Management: Follow up on leads and maintain a database of customers to maximize sales opportunities.4. Product Knowledge: Stay informed about our offerings to provide accurate information and answer queries from clients.Required Skills and Expectations:- Candidates should possess strong communication skills to convey information clearly and persuade customers effectively.- A proactive attitude and eagerness to learn are essential, as this role involves continuous engagement and improvement.- Time management skills are critical for meeting sales targets and handling various tasks efficiently.- Proficiency in using computers and basic software applications is expected to manage customer interactions and official documentation.This is a work-from-home position that offers exposure to the sales industry and opportunities for professional growth. Join us and be a part of a dynamic team!