Customer Care Job Vacancies in Sanand

Answer Inbound/Outbound Calls Professionally And Provide Information About Products And Services, Take/Cancel Orders, And Obtain Details Of Complaints Keep Records Of Customer Interactions And Transactions, Details Of Enquiries, Complaints, And Comments, As Well As Actions Taken. Process Orders, Forms, And Applications Follow Up To Ensure That Appropriate Actions Are Taken On Customer Requests Refer Unresolved Customer Grievances Or Special Requests To Designated Departments For Further Investigation

Answer Inbound/Outbound Calls Professionally And Provide Information About Products And Services, Take/Cancel Orders, And Obtain Details Of Complaints Keep Records Of Customer Interactions And Transactions, Details Of Enquiries, Complaints, And Comments, As Well As Actions Taken. Process Orders, Forms, And Applications Follow Up To Ensure That Appropriate Actions Are Taken On Customer Requests Refer Unresolved Customer Grievances Or Special Requests To Designated Departments For Further Investigation

We are looking for 10 Customer Care Representative Posts in Shivranjani, Ahmedabad, Gujarat, Law Garden, Ahmedabad, Gujarat, Maninagar, Ahmedabad, Gujarat, CTM, Ahmedabad, Gujarat, Sola Road, Ahmedabad, Gujarat, Basic Computer skills, Communication Skills, internet surfing, MS Office Package, with deep knowledge in Basic Computer skills, Communication Skills, internet surfing, MS Office Package and Required Educational Qualification is : Higher Secondary, Secondary School, Vocational Course, Diploma, Professional Degree,

Age Criteria - 18+ To 25 YearsDaily Work Will Be :-Customer Service, Game Playing, Explaining & Customer Interacting-Rotational Shifts Will Be There/No Holiday On Weekends & Public Holiday.Benefits:-Health Insurance-Incentive-Leave Benefit-Double Wage On Listed Public Holiday /Festivals.-Rewards & Recognition For Work Performance.

Associate will be responsible for handling incoming and outbound calls from customers/Patients. Answer calls professionally to provide information about Doctor schedule, hospital services, book and cancel appointments, or obtain details of complaints. Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken in the CRM.Yashika HRContact us - 9717008655,8920580837yashika@openmin.in,sonia@openmind.in

We are looking for a Customer Care Associate to join our team in Ahmedabad. This full-time position is perfect for freshers who are eager to start their career in customer service. As a Customer Care Associate, you will be the first point of contact for our customers, helping them with their queries and providing support. Key responsibilities include:- Customer Support: Engage with customers through calls or in-person, addressing their questions and offering solutions to their problems.- Product Knowledge: Learn about our products and services to provide accurate information and assist customers effectively.- Order Management: Assist customers with order tracking, processing returns, and managing their accounts.- Feedback Collection: Gather customer feedback to help improve our services and enhance customer satisfaction.- Team Collaboration: Work with team members to ensure a smooth customer experience and handle issues that require team effort.Candidates should possess strong communication skills to interact clearly and positively with customers. Patience and empathy are crucial to understand and resolve their concerns effectively. A friendly and professional demeanor is expected at all times. Additionally, basic computer skills will help in managing customer databases. This role is ideal for individuals looking to begin their journey in a supportive environment, with opportunities for growth in customer service and communication skills.

Understand OMSGuru platform and its functioning thoroughly Support our existing clients via Chat, Phone, Email & Tickets. Help onboard new clients onto our system Respond promptly and professionally to customer inquiries in person, by telephone, or by email Maintain an updated knowledge of the organization's products, services, and customer service policies Explain simply and clearly in response to customer questions and check for customer understanding and acceptance Recommend new products or services or make suggestions for improvements by identifying relevant features and benefits Assist clients by demonstrating the use of goods and programs and answering any questions they may have. Establish and maintain good rapport with customers by using positive language and anticipating their needs.

Key Responsibilities:---- Manage incoming calls in a professional manner.---- Respond to customer inquiries, complaints and concerns with a problem-solving mindset.---- Log customer interactions and track follow-ups.---- Offer timely and relevant solutions to resolve customer issues.---- Collaborate with team members to escalate and address more complex concerns.---- Meet key performance metrics including call handling time, customer satisfaction and resolution rates.

CUSTOMER AND SALES CHAT SUPPORT EXECUTIVE International Non-Voice ProcessFluent English is NecessaryPosition: Customer and Sales Support ExecutiveShift: Rotational ShiftWorking Days: 5 days a week

Key Responsibilities:Handle patient inquiries via phone, email, and walk-ins.Provide information about diagnostic tests, health packages, and pricing.Register patients and generate test bills in the system.Coordinate home sample collection appointments.Track test status and inform patients/doctors about report availability.Resolve patient complaints and escalate urgent cases when required.Maintain accurate patient records in LIS/CRM.Ensure confidentiality of patient data as per lab policies.Requirements:Minimum 12th Pass / Graduate preferred.Good communication skills (Gujarati, Hindi & basic English).Basic computer knowledge.Experience in healthcare/diagnostic lab preferred (Freshers can apply).