Customer Care Job Vacancies in Chandigarh

We are seeking a dedicated Customer Support Executive to join our team in Chandigarh. This full-time position allows you to work from home and is ideal for individuals with 0-2 years of experience who are ready to assist and support customers.nnIn this role, you will be responsible for handling customer queries, providing information about products and services, and addressing concerns. You will communicate with customers via various channels, ensuring a positive and efficient experience. Your empathy and problem-solving skills will help in resolving issues promptly and maintaining customer satisfaction.nnKey responsibilities include:nn- Responding to customer inquiries through phone, email, or chat: You will assist customers by providing accurate information and addressing their concerns.nn- Managing and resolving complaints: Your role involves listening to customer issues, understanding their needs, and finding effective solutions.nn- Documenting customer interactions: You will maintain records of customer feedback and interactions to enhance service quality.nn- Collaborating with team members: Working closely with your colleagues will help ensure a seamless flow of information and support across the team.nnTo succeed in this position, you should possess strong communication skills, both written and verbal. A friendly demeanor and a commitment to helping others are essential. Basic computer skills and familiarity with customer support software will be beneficial. A willingness to learn and adapt in a dynamic environment is also crucial for this role.

We are looking for a dedicated Ground Hostess to join our team in Chandigarh. This role is ideal for individuals who are passionate about customer service and enjoy working in a dynamic environment.nnKey Responsibilities:nn- Customer Assistance: Greet passengers warmly and provide support throughout their journey, ensuring a comfortable and pleasant experience.n- Check-in Coordination: Assist passengers with check-in procedures, including guiding them through the necessary documentation and systems.n- Information Provision: Provide relevant information to passengers about flights, services, and airport facilities, helping them navigate easily.n- Problem Solving: Address any concerns or issues that passengers may encounter during their time at the airport, ensuring effective and timely resolutions.nnRequired Skills and Expectations:nnCandidates must have completed their 12th grade and should be female, as per the job requirements. Effective communication skills are essential to interact with passengers and colleagues. A friendly demeanor and the ability to maintain composure under pressure are important traits for this role. While previous experience is not mandatory, a willingness to learn and adapt in a fast-paced work environment is crucial. The position requires a full-time commitment, with the expectation of working from the office. Enthusiasm for providing excellent service and a proactive approach to tasks will contribute to success in this role.

We are looking for an Airport Manager to oversee daily operations and ensure a smooth travel experience at the airport in Chandigarh, India. This role is ideal for individuals with a passion for the aviation industry and a commitment to customer service.nnKey Responsibilities:nn1. Daily Operations Management: Supervise the airport's day-to-day functions, ensuring that all departments run efficiently and comply with regulations.n2. Customer Service: Address passenger inquiries and concerns, enhancing their travel experience by providing helpful solutions and information.n3. Safety Protocols: Implement and enforce safety practices to ensure the security of passengers and staff, adhering to all regulatory requirements.n4. Staff Coordination: Manage and train airport staff, promoting teamwork and a positive work environment to maintain high performance and morale.n5. Problem Resolution: Handle any operational challenges or emergencies that arise swiftly and effectively to minimize disruptions.nnRequired Skills and Expectations:nnCandidates should possess excellent communication skills to interact with staff and passengers clearly and effectively. Strong organizational skills are essential for managing multiple tasks and ensuring all operations run smoothly. A customer-focused attitude is vital, as the role involves engaging with travelers and addressing their needs. The ability to work in a fast-paced environment and adapt to changing situations is also important for success in this role. While prior experience is preferred, it is not mandatory; we welcome enthusiastic individuals eager to learn and grow in the aviation sector.

This is a modern, execution-heavy role. You will run field operations through our company app/CRM, ensuring technician attendance, site visits, service reports, and closures are captured in real time. The goal is simple: no complaint should remain unattended or poorly documented, and no deductions should happen due to missed timelines, missing attendance, or incomplete portal compliance.Key Responsibilities Lead Pan-India Field Team (20+): Plan deployment, productivity, discipline, and performance across zones; manage travel, tools, and site readiness. App-Based Monitoring & Work Control: Use the company app to track technician location, attendance, job status, visit evidence, and daily outputs; ensure teams follow the workflow inside the app (not WhatsApp-only operations). Complaint-to-Closure Ownership: Drive end-to-end resolution of complaints, failures, rejections, and performance issues with clear timelines and escalation. Zero-Leakage on Portal Compliance: Ensure every complaint is acknowledged, attended, and closed with proper documentation so there are no payment deductions/penalties due to delayed attendance, missing visit proof, or incomplete reports. Men + Material Coordination: Coordinate spares/material movement, urgent dispatches, and manpower allocation so technicians reach site with the right parts and support. RCA & CAPA Execution: Coordinate technical investigations with QA/QC and Production; run structured RCA (5-Why/8D), ensure CAPA implementation, and prevent repeat issues. Service Documentation Discipline: Ensure complete service visit reports, commissioning/installation records, customer sign-offs, photos/evidence, and closure notes as per railway expectations. Dashboards & SLA Management: Maintain trackers/dashboards for open complaints, aging, repeat issues, response times, and closure quality; run daily/weekly reviews with field teams. Training & Field Readiness: Train technicians on installation standards, safety, professional site conduct, and documentation requirements inside the app. Customer Communication: Coordinate with railway officials/workshop teams to secure access, approvals, and closure acknowledgments smoothly and professionally.Required Skills & Competencies Serving in the railways as a After sales manager for complaint monitoring is MANDATORY to apply for this role. Proven experience managing distributed field service teams in railways/automotive/industrial equipment/safety-critical manufacturing. Strong execution discipline: you can run SLA-based closures and stop issues from aging. Comfort with tech-enabled operations: app-based attendance, job tracking, CRM workflows, dashboard reporting. Strong coordination skills across QA/Production/Stores/Dispatch and external stakeholders. Strong documentation rigor and ability to defend closures with evidence. Good Excel/MIS capability for reporting and analysis.Qualifications B.E./B.Tech/Diploma (Mechanical/Electrical/Production preferred). 4-10 years relevant experience; railways exposure is a strong advantage. Administration job and there is no travel expected. Travel heavy role also available.

We are looking for dedicated individuals to join our team as Airport Ticketing Staff in Chandigarh, India. This full-time position is ideal for those who are eager to start their careers in the aviation industry and possess a strong willingness to learn.nnKey Responsibilities:nn- Ticket Booking: Assist passengers with booking flight tickets, ensuring accurate information is entered and confirmed. n- Customer Support: Address customer inquiries regarding flight schedules, ticket prices, and travel policies, providing exceptional service to enhance customer satisfaction.n- Changes and Cancellations: Help passengers manage changes to their travel itineraries, including rebooking and cancellations, ensuring they receive proper assistance throughout the process.n- Documentation: Ensure all ticketing processes comply with airline policies and regulations, accurately processing required documentation for ticket issuance.nnRequired Skills and Expectations:nnCandidates must have completed their 12th grade, showcasing a foundational educational background. Prior experience in ticketing is not necessary, making this an excellent entry-level opportunity. Strong communication skills are essential for interacting effectively with customers. Additionally, candidates should be detail-oriented, helping to minimize errors in ticket bookings. A willingness to learn about the aviation industry and a passion for customer service are crucial for success in this role. Possessing the ability to work efficiently in a fast-paced environment will also contribute to a positive customer experience.

We are looking for Ground Staff to join our team in Chandigarh. This is a full-time position where you will work from the office.Key Responsibilities:- Passenger Assistance: You will help passengers with their inquiries, ensuring they have a smooth and pleasant experience at the airport.- Check-In Support: You will assist passengers during the check-in process, ensuring all necessary documentation is completed and luggage is properly handled.- Luggage Handling: You will be responsible for managing and organizing luggage to ensure it is loaded and unloaded from aircraft efficiently and safely.- Safety Compliance: You will follow safety procedures and regulations to maintain a secure environment for passengers and staff alike.- Communication: You will communicate effectively with colleagues and passengers, providing information and updates as needed to facilitate operations.Required Skills and Expectations:Candidates should be at least a 10th pass and have a willingness to learn. Previous experience is not mandatory, making this a great opportunity for freshers. Strong communication skills are essential, as you will be interacting with passengers and team members frequently. The ability to work in a fast-paced environment and handle pressure will be important. Candidates should display a positive attitude, excellent interpersonal skills, and a commitment to providing exceptional customer service. Flexibility in working hours may be required to accommodate operational demands.

We are looking for a Delivery Boy to join our team to manage deliveries efficiently. The role involves transporting items safely while maintaining a high standard of customer service. The position offers a monthly salary of 25,000 - 45,000. Candidates must ensure accurate and timely pickups and drop-offs, contributing to a seamless delivery experience.Key Responsibilities: Maintain records of deliveries and any related paperwork. Deliver goods to designated locations within the assigned timeline and verify delivery details to ensure accurate and complete orders. Assist with loading and unloading goods from the delivery vehicle. Process payments when required and issue receipts to clients. Follow traffic and transportation laws for safe operations.Job Requirements:The minimum qualification for this role is below 10th and 0 - 6 months of experience. Candidates must be an expert in route planning, time management and customer interaction. Prior experience in delivery roles will be an added advantage.

As a Back Office Computer Operator, you will play a crucial role in supporting our operations by handling various administrative tasks. This is a part-time position that allows you to work from home, making it ideal for freshers looking to start their careers.Key Responsibilities:- Data Entry: Accurately input data into the companys systems to ensure all records are up-to-date and correct. This is essential for maintaining organized information and supporting decision-making.- Document Management: Organize, update, and maintain electronic files and documents. Efficient document management helps in easy retrieval and consistency across the company.- Email Management: Respond to and manage internal and external email communication. Clear communication ensures smooth operations and supports team collaboration.- Support Administrative Tasks: Assist in various clerical duties as needed, such as preparing reports and handling inquiries. This supports overall efficiency and productivity in the office.Required Skills and Expectations:- Basic computer skills including familiarity with Microsoft Office, especially Excel and Word, are essential for performing daily tasks effectively.- Good typing speed and attention to detail are important to ensure data accuracy and minimize errors.- Strong communication skills, both written and verbal, will help you interact effectively with team members and external contacts.- A proactive and self-motivated attitude is expected, as you will be responsible for managing your own time and tasks while working remotely.

We are looking for a dedicated Shop Worker to join our team in Chandigarh. This is a full-time position suitable for freshers who have completed their 10th grade. The ideal candidate will be responsible for helping in daily store operations.Key Responsibilities:- Customer Assistance: Greet customers warmly and help them find the products they need, ensuring a friendly shopping experience.- Stock Management: Assist in receiving, organizing, and restocking products on shelves, keeping the store well-organized and stocked.- Cleanliness Maintenance: Regularly clean and maintain the shop area, ensuring it remains neat and appealing for customers.- Cash Handling: Help with basic cash register operations, processing purchases, and managing payment transactions accurately.- Inventory Tracking: Support in monitoring stock levels and reporting any shortages or discrepancies to the supervisor.

We are looking for a dedicated Shop Worker to join our team in Chandigarh. This is a full-time position suitable for freshers who have completed their 10th grade. The ideal candidate will be responsible for helping in daily store operations.Key Responsibilities:- Customer Assistance: Greet customers warmly and help them find the products they need, ensuring a friendly shopping experience.- Stock Management: Assist in receiving, organizing, and restocking products on shelves, keeping the store well-organized and stocked.- Cleanliness Maintenance: Regularly clean and maintain the shop area, ensuring it remains neat and appealing for customers.- Cash Handling: Help with basic cash register operations, processing purchases, and managing payment transactions accurately.- Inventory Tracking: Support in monitoring stock levels and reporting any shortages or discrepancies to the supervisor.Required Skills and Expectations:- Communication Skills: Must be able to communicate clearly and effectively with customers and team members.- Team Player: Willing to work closely with others and support colleagues in various tasks as needed.- Attention to Detail: Able to notice and address cleanliness issues and product organization to enhance customer satisfaction.- Positive Attitude: Must approach all tasks with enthusiasm and a willingness to learn new skills.- Physical Stamina: Should be prepared for standing and moving around the shop for extended periods. This role is a great opportunity for individuals eager to start their career in a dynamic retail environment.

Join our dynamic team as an Airport Ground Staff member in Chandigarh, India. We are looking for enthusiastic individuals with a passion for customer service and a keen interest in the aviation industry. This full-time position is ideal for candidates with 0 to 2 years of experience who have completed their 12th grade.nnKey Responsibilities:nn1. Customer Assistance: You will help passengers with check-in procedures, ensuring their journey begins smoothly. This includes guiding them through documentation and answering any questions they may have.nn2. Baggage Handling: In this role, you will manage the safe loading and unloading of luggage from aircraft while maintaining a keen eye on baggage safety and security procedures. nn3. Coordination with Staff: You will work closely with other airport personnel to ensure efficient flight operations. This involves relaying important information and promptly addressing any issues that arise.nn4. Safety Compliance: Adhering to airport safety regulations is vital. You will be responsible for following protocols to maintain a secure environment for both passengers and staff.nnRequired Skills and Expectations:nnCandidates must possess strong communication skills to interact effectively with diverse groups. A customer-oriented approach and problem-solving abilities are essential for addressing passenger needs. Being a team player who can work under pressure in a fast-paced environment is crucial. Additionally, a positive attitude and a willingness to learn will contribute to your success in this role.

We are looking for dedicated Back Office Staff to join our team in Chandigarh. This role provides support to various departments by handling administrative tasks, ensuring efficient operations, and maintaining a smooth workflow. Candidates should have a keen eye for detail and excellent organizational skills.nnKey responsibilities include:nn- Administrative Support: Assist with daily office operations by handling paperwork, organizing files, and managing schedules to ensure everything runs smoothly.n n- Data Entry: Accurately enter information into databases and spreadsheets, ensuring all records are updated and maintained efficiently.nn- Communication: Facilitate communication between different teams by relaying information and responding to queries, enhancing collaboration within the office.nn- Problem Solving: Address any issues that arise in the office environment, ensuring timely solutions to maintain workflow.nnRequired skills and expectations:nnCandidates should have completed their education up to the 12th grade and possess excellent communication skills. Strong attention to detail is essential for maintaining accuracy in data entry and administrative tasks. Ideal candidates will be organized and capable of managing time effectively in a fast-paced environment. We welcome individuals with 0 to 2 years of experience who are willing to learn and grow in a supportive office setting. The role requires full-time commitment, with staff working from the office in Chandigarh.

We are seeking motivated individuals to join our team as Ground Staff in Chandigarh. This is a full-time position ideal for candidates with 0 to 2 years of experience and at least a 12th-grade education. nnKey Responsibilities:nn- Customer Service: Providing excellent assistance to passengers, addressing their inquiries, and ensuring a positive experience at the airport.n n- Check-in Assistance: Helping passengers with the check-in process, including handling luggage and issuing boarding passes effectively.nn- Baggage Handling: Ensuring the safe loading and unloading of baggage while maintaining a smooth flow of operations at the airport.nn- Safety Protocols: Adhering to all safety regulations and procedures during operations to guarantee the security of both staff and passengers.nn- Team Collaboration: Working closely with other team members and departments to ensure seamless operations and communication on the ground.nnRequired Skills and Expectations:nnCandidates should possess good communication skills to interact effectively with passengers and team members. Basic problem-solving abilities are essential for addressing customer issues as they arise. A positive attitude and a strong work ethic will help in delivering the best services. Candidates must be able to work in a fast-paced environment and be flexible with their schedules, as shifts may vary. This role is perfect for those who are eager to learn and grow within the aviation industry.