Support Technician Job Vacancies in Chandigarh

Hiring Support Executive (Fresher) for a day-shift role. Responsibilities include handling calls, chats, and emails, solving customer issues, updating records, and guiding users to the company

As a Customer Care Executive, you will be the first point of contact for our customers, providing support and assistance to ensure a positive experience. This full-time position is suitable for freshers and requires a minimum educational qualification of a 12th pass. You will work from the comfort of your home, contributing to our commitment to excellent customer service.Key Responsibilities:- Handling Inquiries: Address customer questions through phone calls, emails, or chat messages, ensuring all inquiries are resolved efficiently.- Providing Solutions: Listen to customer concerns and provide appropriate solutions, ensuring their satisfaction and building lasting relationships.- Record Keeping: Maintain accurate records of customer interactions in the system, helping to track issues and solutions for future reference.- Feedback Collection: Gather feedback from customers about their experiences and relay it to the team for continuous improvement.- Product Knowledge: Stay updated on company products and services to provide accurate information to customers.Required Skills and Expectations:You should have strong communication skills, both verbal and written, to effectively interact with customers. A positive attitude and a willingness to help are essential, as customer service revolves around making the customer feel valued. Basic computer skills and familiarity with using various software systems are necessary to manage inquiries efficiently. You should also be able to work independently from home, demonstrating good time management and self-discipline. Empathy and patience are key traits that will help you respond to customer needs effectively.

We are looking for a Sales Coordinator to support our sales team in managing customer relationships and ensuring smooth sales operations. The ideal candidate should be highly organized, detail-oriented, and eager to learn.Key Responsibilities:- Assist in Sales Administration: You will help organize sales documents, maintain records, and prepare reports to support the sales teams activities.- Communication with Clients: You will be the main point of contact for clients, responding to inquiries and providing necessary information about our products or services.- Coordinate Sales Activities: You will schedule meetings, assist in organizing sales events, and ensure all activities run smoothly.- Process Orders: You will handle order processing, ensuring that all customer orders are accurately recorded and delivered on time.- Support Sales Team: You will provide administrative support to the sales team which includes preparing presentation materials and tracking sales performance metrics.Required Skills and Expectations:A successful candidate will have strong communication and interpersonal skills to interact effectively with clients and team members. Basic knowledge of MS Office, especially Excel and Word, is essential for handling reports and documentation. You should be detail-oriented, capable of multitasking, and able to work under pressure to meet deadlines. We are looking for someone who is eager to learn, possesses a positive attitude, and has a willingness to contribute to the teams success. A 12th-grade education is required, and prior sales experience is a plus but not mandatory.

Job Description: International Customer SupportLocation: Chandigarh IT Park

We are seeking an Office Coordinator to help manage daily operations and ensure everything runs smoothly. This is a full-time position in our Chandigarh Sector 38 office, open to candidates with 0 to 5 years of experience who have completed at least their 12th grade.Key responsibilities include:- Administrative Support: Assist in daily administrative tasks such as scheduling meetings, managing correspondence, and organizing files to ensure the office operates efficiently.- Communication Management: Act as the first point of contact for visitors and phone inquiries, directing them to the appropriate departments and ensuring excellent customer service.- Supplies Management: Monitor and maintain office supplies, placing orders as needed to ensure the team has the necessary materials to work effectively.- Data Entry and Record Keeping: Maintain accurate records and enter data into systems, ensuring information is up to date and accessible for team members.- Event Coordination: Help plan and organize office events or meetings, coordinating logistics and resources to ensure successful execution.The ideal candidate should have strong organizational skills and the ability to multitask effectively. Good communication skills, both written and verbal, are essential. A proactive attitude and the ability to work well in a team environment are crucial for success in this role. Familiarity with office software, such as Microsoft Office, will be a plus.

We Are Hiring - *Job Position :International Customer Support**Location:* Chandigarh

Job Position :International Customer SupportLocation: Chandigarh IT Park

Requirement for Customer Service Associate.

We are working in healthcare sector and provide healthcare services to big hospitals We required candidate who have knowledge of computer like Ms word Excel and mailingCandidate should be Married. Preference to local candidates

Back Office Coordinator - Should Have excellent communication skills

We are currently seeking motivated individuals to join our dynamic team as Service Coordinators. This role offers an exciting opportunity to contribute to the growth and success of our sales efforts in the field of smart solutions. The Service Coordinator will play a crucial role in supporting our sales team by providing essential administrative and operational assistance.Role and Responsibilities:Co-ordinating for post service activities like delivery confirmation, engineer planning, installation scheduling, Complaint calls, Replacements or any other service call.Day to day reporting to service head for all cases.Liasoning between other departments and the client to provide the service most suitable to the clients needs, cost and time restraints.Over the phone, handle the installation procedure and any complaints.Create a stock report and make the necessary updates.Stay up-to-date on product knowledge and technical solutions to provide informed supportManage and prioritize workflows to ensure timely resolution of service requests.Coordinate service requests from customers, including scheduling, dispatching, and follow-up.Identify and pursue lead generation opportunities to drive new business growth.Requirements:Bachelor's degree in Electronics or Electrical Engineering, Business Administration, Marketing or a related field.1-2 years of experience in a customer-facing role, service coordination or customer support role in IFPDs, UPS, Solar industry prefer female candidates.Excellent communication, interpersonal, and problem-solving skills.Ability to work in a fast-paced environment, prioritize tasks, and meet deadlines.Strong knowledge of electronic products and Smart Education technology Solutions (desirable).Strong attention to detail and accuracy.Strong customer service skills, with the ability to empathize with customers and resolve issues effectively.Join ONFINITY TECHNOLOGIES and be part of a forward-thinking team dedicated to delivering innovative smart solutions to educational institutions. Apply now and embark on an exciting career journey with us!

Job Description: Inbound Voice Analyst As a Customer Care Executive for the Inbound US Voice Process with a focus on Sales and Upselling, you will be responsible for delivering outstanding customer service to customers in the United States and also selling products and services to increase revenue. You will be the first point of contact for customers who call in with inquiries, and your primary goal will be to ensure that their needs are addressed, their questions are answered, and their interest in purchasing products and services is captured.Key Responsibilities: Answering incoming calls from customers in a professional and courteous manner. Listening actively to customers and asking probing questions to fully understand their needs and concerns. Providing accurate and timely information to customers about products and services, pricing, and promotions, while actively seeking opportunities to upsell. Handling customer objections and concerns with empathy and professionalism, and working to address them to close the sale. Documenting all customer interactions and details of inquiries, issues, and sales in the company's CRM system. Meeting or exceeding individual and team sales targets. Upselling on every opportunity call. Maintaining a high level of knowledge about the company's products and services, as well as industry trends and best practices.Requirements: Excellent verbal and written communication skills in English. Previous experience in a customer service and sales role, preferably in a call center environment. Ability to multitask, prioritize, and manage time effectively. Strong problem-solving skills and the ability to think on your feet. Comfortable working in a fast-paced environment. Flexibility to work in rotational shifts, including evenings, weekends, and holidays. Familiarity with basic computer skills and knowledge of CRM systems.Education:

We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.Customer Service Representative Responsibilities:Maintaining a positive, empathetic, and professional attitude toward customers at all times.Responding promptly to customer inquiries.Communicating with customers through various channels.Acknowledging and resolving customer complaints.Knowing our products inside and out so that you can answer questions.Processing orders, forms, applications, and requests.Keeping records of customer interactions, transactions, comments, and complaints.Communicating and coordinating with colleagues as necessary.Providing feedback on the efficiency of the customer service process.Managing a team of junior customer service representatives.Ensure customer satisfaction and provide professional customer support.Customer Service Representative Requirements:High school diploma, general education degree, or equivalent.Ability to stay calm when customers are stressed or upset.Comfortable using computers.Experience working with customer support.

Key Responsibilities:Handle inbound and outbound calls, emails, or chat from customers regarding product or service inquiries.Resolve customer complaints quickly and effectively, ensuring customer satisfaction.Maintain accurate records of interactions and update internal CRM systems.Coordinate with other departments (sales, technical, operations) to resolve issues.Follow up with customers to ensure their issues are resolved.Provide product and service information clearly and accurately.Meet performance targets like response time, resolution time, and customer satisfaction.

looking for a candidate with computer hardware printers trouble shooting skills and have 1-2 years experience in the related field.

Assist customers over the phone, and via email.Handle customer inquiries, provide relevant information, and resolve basic issues.Maintain customer records and update databases with accurate information.Coordinate with internal teams to address customer needs and complaints.Assist in processing orders, invoices, and other documentation.Schedule appointments and follow up with customers as needed.Ensure prompt and professional communication with customers.Support general office tasks, including filing, data entry, and administrative duties.

Company DescriptionWe are hiring CSE position at Chandigarh airport.Role DescriptionThis is a full-time on-site role for a Customer Service Executive located in Chandigarh Airport. The Customer Service Executive will be responsible for handling customer inquiries, resolving complaints, and providing product/service information. They will also maintain customer records and ensure customer satisfaction.QualificationsExcellent communication and interpersonal skills.Problem-solving abilities and a customer-oriented mindset.Proficiency in MS Office and customer service software.Ability to multi-task, prioritize, and manage time effectively.Previous experience in customer service or a related field is a plus.

Sales Coordinators- Female candidatesWe are currently seeking motivated individuals to join our dynamic team as Sales Coordinators. This role offers an exciting opportunity to contribute to the growth and success of our sales efforts in the field of smart solutions. The Sales Coordinator will play a crucial role in supporting our sales team by providing essential administrative and operational assistance.Role and Responsibilities: Identifying and prospecting potential clients in the educational sector, particularly schools, colleges, and educational institutions. Creating persuasive proposals, quotes, and presentations tailored to the needs of educational clients. Maintain accurate records of customer interactions, sales leads, and conversions using our CRM system. Handle customer inquiries, provide product information, and resolve issues in a professional and courteous manner. Collaborating on marketing initiatives aimed at promoting our smart solutions to educational institutions. This may include event coordination and executing targeted marketing campaigns. Working closely with various departments such as marketing, product development, and customer service to align sales strategies with overall company objectives. Managing the schedules and appointments of the sales team, coordinating travel arrangements, and organizing sales meetings and events. Receive and respond to sales leads via phone, email, or chat, and coordinate with the sales team to ensure timely follow-up. Address and resolve customer complaints in a timely and satisfactory manner, ensuring customer satisfaction and loyalty.Requirements:- Bachelor's degree in Electronics or Electrical Engineering, Business Administration, Marketing or a related field.- 1-2 years of experience in a customer-facing role, preferably in sales, customer service, or marketing prefer female candidates.- Excellent communication, interpersonal, and problem-solving skills.- Ability to work in a fast-paced environment, prioritize tasks, and meet deadlines.- Strong knowledge of electronic products and Smart Education technology Solutions (desirable).- Proficient in CRM software and Microsoft Office applications.Skills & Competencies:- Excellent communication and interpersonal skills.- Strong problem-solving and analytical skills.- Ability to work under pressure and meet sales targets.- Strong customer focus and service-oriented mindset.- Ability to learn quickly and adapt to new products and technologies.Join ONFINITY TECHNOLOGIES and be part of a forward-thinking team dedicated to delivering innovative smart solutions to educational institutions. Apply now and embark on an exciting career journey with us!Job Type: Full-time