Freshers & Experience || Full Time || Waiter

OB DESCRIPTION

Waiter / Steward - Frozen Bottle

Outlet: Sarjapur Circle, Bengaluru

Department: Operations / Front of House

Position: Waiter / Steward

Employment Type: Full-Time

Experience: 0-2 years preferred; Freshers may apply

Reports To: Outlet Manager / Shift Manager

1. Job Purpose

The Waiter/Steward is responsible for providing friendly, efficient and courteous service to customers while ensuring smooth day-to-day front-of-house operations at the Frozen Bottle Sarjapur Circle outlet.

The role involves taking customer orders, serving food and beverages, maintaining cleanliness and hygiene, supporting billing and coordinating with the kitchen and outlet team to deliver an excellent customer experience.

2. Key Responsibilities

Customer Service

Greet customers warmly and assist them with seating and menu selection.

Explain menu items, products, offers and combos when required.

Take customer orders accurately and communicate them to the kitchen/counter team.

Serve desserts, beverages and food items promptly and courteously.

Check customer satisfaction and respond politely to requests or concerns.

Handle customer queries professionally and escalate complaints to the Outlet Manager when necessary.

Order & Service Operations

Ensure orders are entered correctly in the POS/order system.

Coordinate with the kitchen and counter team for timely order preparation.

Ensure the correct items and quantities are served to customers.

Follow proper serving and presentation standards.

Support takeaway and delivery orders when required.

Assist the team during peak hours to maintain quick service.

Cleanliness & Hygiene

Maintain cleanliness of tables, chairs, counters and service areas.

Clear used plates, glasses, tissues and other items promptly.

Ensure service equipment and utensils are clean and properly arranged.

Follow all food safety, personal hygiene and sanitation standards.

Maintain a clean and welcoming dining environment throughout the shift.

Billing & Cash Handling

Assist customers with billing and payment processes where required.

Handle cash, card and digital payments responsibly if assigned.

Ensure bills are accurate and properly closed.

Report any billing or payment discrepancies immediately to the manager.

Inventory & Outlet Support

Assist in maintaining adequate stocks of service items such as cups, spoons, tissues, packaging materials and other consumables.

Inform the manager about shortages, damaged items or wastage.

Follow proper procedures for handling and storing outlet materials.

Support opening and closing activities of the outlet.

3. Customer Experience Standards

The Waiter/Steward is expected to:

Maintain a pleasant, positive and professional attitude.

Use polite and respectful language with every customer.

Maintain personal grooming and a neat uniform.

Respond quickly to customer needs.

Maintain product and service quality standards.

Create a welcoming experience that encourages repeat customers.

4. Personal Grooming & Hygiene

Clean and well-maintained uniform at all times.

Clean hair and nails and appropriate personal grooming.

Regular hand washing and sanitisation.

No strong perfumes or inappropriate accessories while on duty.

Follow all food-handling and hygiene requirements.

5. Skills & Competencies

Good communication and interpersonal skills.

Customer-friendly attitude.

Ability to work effectively in a fast-paced environment.

Basic understanding of food service and hygiene.

Ability to work as part of a team.

Good listening and order-taking skills.

Punctual, reliable and disciplined.

Willingness to learn and take responsibility.

6. Qualifications & Experience

Minimum: 10th / 12th standard preferred.

Previous experience in a restaurant, café, QSR or food-service outlet is an advantage.

Freshers with a positive attitude and willingness to learn may apply.

Basic spoken English and/or Kannada/Hindi is preferred.

7. Working Conditions

Full-time role.

Shift-based working schedule.

Willingness to work weekends and public holidays as per the outlet roster.

Ability to stand and move for extended periods.

Ability to work during busy periods and handle customer rush professionally.

8. Key Performance Indicators (KPIs)

Performance will be assessed based on:

Customer satisfaction and service quality.

Accuracy of orders.

Speed and efficiency of service.

Cleanliness and hygiene standards.

Attendance and punctuality.

Teamwork and communication.

Compliance with outlet SOPs.

Proper handling of food, equipment and outlet resources.

Positive customer feedback and reduction of service complaints.

9. What We Are Looking For

We are looking for a friendly, energetic and customer-focused individual who enjoys working with people and can contribute to a positive team environment.

The ideal candidate should be willing to learn, maintain high standards of hygiene and service, and represent the Frozen Bottle brand professionally at the Sarjapur Circle outlet.

Salary: As per experience and outlet norms

Location: Frozen Bottle - Sarjapur Circle, Bengaluru

Joining: Immediate / As per requirement

• Experience

  0 - 1 Years

• No. of Openings

  2

• Education

  10th Pass

• Role

  Waiter

• Industry Type

  FMCG / Retail

• Gender

  [ Male / Female ]

• Age Limit

  18 - 25 Yrs.

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office