Customer Care Executive Graduate Experience Jobs in Surat

CRM SR. EXECUTIVEThe Senior CRM Executive at Sylvi will play a key role in managing and guiding the CRM team, ensuring that all customer interactions are handled with professionalism, empathy, and efficiency. The position involves resolving escalations, mentoring team members, and enhancing the customer support process through technical insights and leadership.Key Responsibilities:Supervise CRM Executives and ensure high service quality and TAT adherenceHandle escalated queries and resolve customer concerns effectively.Monitor ticket flow, assign priorities, and ensure timely closures.Train and support team members on SOPs and customer handling techniques.Collaborate with departments (Operations, Technical, QA) to resolve complex issues.Generate reports using CRM dashboards for performance reviews.Uphold a customer-first approach in all team functions.Required Skills & Competencies:Soft SkillsConflict ResolutionPatience & EmpathyMultitasking & PrioritizationTeam MentoringEscalation HandlingCommunication Skills: Verbal, Written, Convincing Ability, Fluency Most PreferableTechnical SkillsAdvanced ExcelCRM Software Knowledge (e.g., Zoho, Freshdesk)Dashboard ManagementTicket Handling & Process OptimizationQualifications:Bachelors degree in any relevant discipline.2 -3 years of experience in customer service or CRM roles, with at least 1 year of team lead experience.Key Performance Indicators (KPIs):Customer Satisfaction (CSAT)First Response & Resolution TimesEscalation RateSLA ComplianceCoaching & Feedback Implementation

As a Customer Support Executive at Fuaark Company, you will be responsible for providing exceptional customer service to our clients via email and WhatsApp channels. You will play a crucial role in ensuring customer satisfaction by addressing inquiries, resolving issues, and analyzing customer requirements.Responsibilities:Handling Customer Queries over Whatsapp and emailsOwnership of Customer Issues and Resolving Them on a PriorityTake full ownership of customer issues and follow through to resolution, ensuring timely and effective solutions.Ensuring Customer SatisfactionRequirements:Excellent verbal and written communication skills in English.Proven experience in a customer service role.Strong problem-solving skills and attention to detail.Proficiency in using email and messaging platforms for customer communication.Customer-centric mindset with a passion for delivering exceptional service.

Job descriptionRequired -Telecaller FEMALE )Location: SURAT, Gujarat, IndiaFull job description:-- To handle sales inquiries. Manage dispatch process.- To maintain sales records and report goal setting to the sales team.- To Create and distribute presentations and supporting documents to help the sales team.- Hands-on experience preparing monthly sales reports, collecting feedback, etc.- Monitor the team's progress, identify shortcomings, and propose improvements.Job Responsibilities:-- Well-qualified to work on approaching customers directly for new offers or products.- Must be able to work on the calling part.- Able to work on worksheets to update data.- Answer inquiries on time.- Support management.

* 2-4 years experience of Automobile sales* Knowledge of pre-owned vehicle segment / sector is a must.* Good communication skills* Strong Presentation / Strategic Thinking and Closing Skills.* Good at negotiations and convincing.

*Follow up with inquiries through e-mails, Facebook, websites, WhatsApp, phones, and all other digital mediums - and convert to orders*Coordinate with the Dispatch team and ensure timely delivery of products with quality output*Engage Digital Audience through various Online Campaigns - Handle social media - Respond to inquiries, etc*Look for various mediums of expansion for e-commerce*Handling customer issues & grievances*Follow the Order Management Process*Coordinate with the CRM Executive for creating Database & Analytic*Maintaining relationships with the Customers*Conducting Online Sale activities Digitally, promotions, etc and other lead generation activities

-calling existing and potential customers to persuade them to purchase company products and services.-Accurately recording details of customers purchase orders.-Processing all customer purchases accordingly.-Generating promising leads for the outside sales team to pursue.-Managing customer accounts by ensuring that existing customers remain satisfied with company products and services.-Developing and sustaining solid relationships with customers to encourage repeat business.-Using sales scripts proffered by the company to drive sales and respond to customer rejections.-Developing in-depth knowledge of customer products and services to make suitable recommendations based on customers' needs and preferences.-Continually meeting or exceeding daily and monthly targets with respect to call volume and sales.

Handle Customer's Inbound And Outbound Calls. Solving Queries related to our Software.Should have sound knowledge of computer and Basic Accounting.

We are looking for 5 Telecaller Posts in Udhna Surat with deep knowledge in Telemarketing,Phone Banking,Microsoft Office,Telecalling and Required Educational Qualification is : Higher Secondary, Diploma, Other Bachelor Degree, B.Com

1. Actively seeking out new sales opportunities through cold calling, networking, and social media2. Setting sales goals and developing sales strategies3. Researching prospects and generating leads. Contacting potential and existing customers on the phone, per email, and in-person4. Handling customer questions, inquiries, and complaints5. Preparing and sending quotes and proposals6. Should be able to enhance the sales network for existing products and introduce/launch new products in areas/states where there are currently sales.7. The candidate would be responsible for expanding the sales of existing and new products to new areas/states8. Meeting daily, weekly, and monthly sales targets9. Ensure the availability of stock for sales and demonstrations

Responsibilities :Serves customers by providing product and service information and resolving product and service problems.Attracts potential customers by answering product and service questions and suggesting information about other products and services.Resolve customer complaints via phone, email, mail. (English Only).Greet customers warmly and ascertain the problem or reason for calling.Knowledge about Software like (CRM database, Aircall) Or else.Maintains financial accounts by processing customer adjustments.Prepares product or service reports by collecting and analyzing customer information.Contributes to team effort by accomplishing related results as needed.Required Skills :Customer service.Product knowledge.Quality focus.Problem-solving.Documentation skills.Phone skills.Listening.Resolving conflict.Analyzing information.Multi-tasking.

Looking telecaller female. Industry, IT, and TextileLocation. Surat (saroli bhatar) Salary. 10k to 18 kExperience. 6 month two years in prior ExpierinceSkill, strong customer skill

We are hiring for BDE at Surat location apply now and join our team. You must be organized and self focused, delivering on time and according to requirements.Post: Business Development ExecutiveExperience: 1+ yearCurrently, we are offering work from home onlyPayscale: As high as your skills & knowledgeJob Location : Surat or Work From Home.Responsibilities: Bidding experience in Freelancing portals such as Upwork, Freelancer, Fiver, Guru, PPH, etc. Responsible for generating business through cold calling, email marketing, social media marketing. Reaching out to new customers and explaining to them the benefits of the services provided by us. Maintaining database (HubSpot, CRM, Excel, etc.) of client information. Schedule activities & making Data Presentations to meet the regular Business Development Targets.Experience & Qualifications Freshers & Experienced both require. BE, MCA

Job Title: CRM ExecutiveLocation: Kim, District: SuratExperience Required: 24 yearsSalary Range: 18,000 30,000/month + performance bonusJob Summary:We are looking for a CRM Executive to strengthen relationships with our current customers, ensure satisfaction, and generate new business through referrals and follow-ups.Key Responsibilities:Client Relationship Building: Regularly connect with existing customers to ensure they are satisfied with products/services and to keep them informed about new offerings.Site Visits & Customer Meetings: Personally visit top customers to maintain face-toface relationships, understand challenges theyre facing, and discuss upcoming needs or projects.Referral Generation: Systematically ask for referrals from satisfied customers and track these referrals through the CRM system to close new deals.Complaint Resolution: Act as the single point of contact for existing clients in case of any service issues, coordinate with internal teams to resolve problems quickly, and ensure a positive experience.CRM Management: Enter all customer data, interactions, and next steps into the CRM; use this database to track communications, orders, referrals, and satisfaction Metrics.Qualifications & Skills:Bachelors/ Masters in Business, Marketing, or relevant field.Good interpersonal skills and a customer-centric mind-set.Ability to travel locally for client meetings.Growth Path:CRM Executive Key Account Executive Client Relationship Manager