Customer Care Executive Female Graduate Jobs in Surat

Handle Customer's Inbound And Outbound Calls. Solving Queries related to our Software.Should have sound knowledge of computer and Basic Accounting.

We are looking for 4 CUSTOMER CARE EXECUTIVE Posts in Unn Patiya Surat,Sachin Surat with deep knowledge in Customer Relationship,Microsoft Office,Communication Skills,Customer Support and Required Educational Qualification is : Higher Secondary, Diploma, B.A, B.Com

-calling existing and potential customers to persuade them to purchase company products and services.-Accurately recording details of customers purchase orders.-Processing all customer purchases accordingly.-Generating promising leads for the outside sales team to pursue.-Managing customer accounts by ensuring that existing customers remain satisfied with company products and services.-Developing and sustaining solid relationships with customers to encourage repeat business.-Using sales scripts proffered by the company to drive sales and respond to customer rejections.-Developing in-depth knowledge of customer products and services to make suitable recommendations based on customers' needs and preferences.-Continually meeting or exceeding daily and monthly targets with respect to call volume and sales.

Responsibilities Of Candidates Include: Inform Customers About Company's Products/Services And Offers Manage Outbound Customer Calls To Existing And Potential Customers In A Timely Manner Identify Customers Needs And Wants, Clarifying Information Whenever Possible Ability To Be On Phone For A Long Time

Responding to customer support inquiries as quickly and accurately as possible via phone, chat and email. Manage, process, and track customer Order for timely arrival of online orders. Documenting product issues, providing customer feedback and generate summarized reports to Product Managers and Operational Departments. Maintain high customer satisfaction & logistics metric scores for our online store Like, Amazon, eBay, Newegg. Data entry/analysis and reporting to support Management team. Communicate with other internal Operations, and working collaboratively with Ecommerce Channel Managers, Marketing, and Graphical Team. She understands English language well.