Customer Retention Executive

Netizens Technologies

Responsibilities :

Serves customers by providing product and service information and resolving product and service problems.

Attracts potential customers by answering product and service questions and suggesting information about other products and services.

Resolve customer complaints via phone, email, mail. (English Only).

Greet customers warmly and ascertain the problem or reason for calling.

Knowledge about Software like (CRM database, Aircall) Or else.

Maintains financial accounts by processing customer adjustments.

Prepares product or service reports by collecting and analyzing customer information.

Contributes to team effort by accomplishing related results as needed.

Required Skills :

Customer service.

Product knowledge.

Quality focus.

Problem-solving.

Documentation skills.

Phone skills.

Listening.

Resolving conflict.

Analyzing information.

Multi-tasking.

Experience : 1 - 3 Years

No. of Openings : 4

Education : Diploma, Any Bachelor Degree, B.C.A, B.B.A, B.Com

Role : Customer Retention Executive

Industry Type : Call Centre / BPO / KPO / ITES / LPO

Gender : [ Male / Female ]

Job Country : India