Urgent Requirement For CRM Executive

Style Feathers

crm sr. executive

the senior crm executive at sylvi will play a key role in managing and guiding the crm team, ensuring that all customer interactions are handled with professionalism, empathy, and efficiency. the position involves resolving escalations, mentoring team members, and enhancing the customer support process through technical insights and leadership.

key responsibilities:

supervise crm executives and ensure high service quality and tat adherence

handle escalated queries and resolve customer concerns effectively.

monitor ticket flow, assign priorities, and ensure timely closures.

train and support team members on sops and customer handling techniques.

collaborate with departments (operations, technical, qa) to resolve complex issues.

generate reports using crm dashboards for performance reviews.

uphold a customer-first approach in all team functions.

required skills & competencies:

soft skills

conflict resolution

patience & empathy

multitasking & prioritization

team mentoring

escalation handling

communication skills: verbal, written, convincing ability, fluency most preferable

technical skills

advanced excel

crm software knowledge (., zoho, freshdesk)

dashboard management

ticket handling & process optimization

qualifications:

bachelors degree in any relevant discipline.

23 years of experience in customer service or crm roles, with at least 1 year of team lead experience.

key performance indicators (kpis):

customer satisfaction (csat)

first response & resolution times

escalation rate

sla compliance

coaching & feedback implementation

• Experience

  1 - 5 Years

• No. of Openings

  3

• Education

  Any Bachelor Degree

• Role

  CRM Executive

• Industry Type

  IT-Hardware & Networking / IT-Software / Software Services

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  4002, 4th floor (Near Lift No. 5) Silver Business Point Nr Uttran Amroli ROB, Amroli - Utran Rd, App