Domestic BPO Fresher Jobs in Kolkata

We are seeking a motivated Telesales Executive to join our team in Park Street, Kolkata. This full-time position is ideal for recent school graduates looking to start their career in sales, specifically within the telesales domain. In this role, you will be responsible for conducting cold calls and engaging in domestic calling to generate leads and sales opportunities. You will communicate effectively with potential customers, providing information about our products and services, while addressing their inquiries and objections. Your ability to build rapport and persuade clients will be essential to your success in this position.Key responsibilities include:- Cold Calling: Initiating conversations with prospective clients to introduce our offerings and create interest.- Lead Generation: Identifying and qualifying potential leads through proactive outreach.- Customer Engagement: Responding to customer queries promptly and maintaining a positive interaction throughout the call.- Sales Conversion: Aiming to convert leads into successful sales while achieving personal and team targets.To excel as a Telesales Executive, you should possess strong communication skills, confidence in handling phone calls, and a persuasive manner. You should also be goal-oriented, resilient, and have the ability to work in a fast-paced environment. Previous experience in telesales is not required but will be beneficial.This position is office-based, and you will be expected to work standard office hours. Join us to kick-start your career in telesales at our Park Street location!

Job Role: Customer Support Executive Location-Park Street , Kolkata Key Responsibilities:- Handle customer calls, emails, and messages. - Answer customer questions and resolve their issues. - Provide correct information about products and services. - Maintain good relationships with customers. - Handle customer complaints politely and professionally. - Follow up with customers to ensure their issues are resolved. - Maintain customer records and update information. Skills Required:- - Good communication skills in Hindi and Bengali - Basic computer knowledge. Qualification:- - Minimum 12th pass or graduate . - Freshers and experienced candidates can apply. No Charges

We are looking for a Female Office Assistant cum Telecaller to manage daily office activities, make client calls, handle follow-ups, maintain records, prepare basic documents using MS Word and Excel, and search information on Google. Candidates should have basic computer knowledge, good communication skills, and a willingness to learn. Freshers are welcome. GST and ITR knowledge is not mandatory.

We are looking for a Tele Caller to join our team in Jadavpur, Kolkata. This is a full-time, work-from-office position suitable for freshers who have completed at least 10th grade. As a Tele Caller, your primary duty will be to communicate with potential customers over the phone. You will engage in conversations, answer queries, and provide information about our services to encourage interest. You will be expected to work efficiently and contribute positively to team goals.Key responsibilities include:- Making outbound calls to prospective customers to share product details and information.- Maintaining a record of conversations in a structured manner to ensure follow-up and track interactions.- Utilizing basic computer skills for data entry and documentation.Required skills and expectations encompass:- Proficiency in Hindi to effectively communicate with clients.- Basic computer knowledge to manage data and record calls.- A willingness to adapt and learn in a fast-paced environment.- Candidates should be between the ages of 18 to 35.This role offers a fixed salary structure with high incentives based on performance. No insurance or loan benefits are provided. Direct joining opportunities are available for eligible candidates. This position requires you to work on-site, ensuring a productive and collaborative work environment in Jadavpur, Kolkata.

*CUSTOMER SUPPORT EXECUTIVE**Location:* Kolkata*Interview Mode:* Walk-in** Eligibility:* Graduate** Salary:**Fresher:* CTC: 18,000 Take Home: 13,000*Experienced:* CTC: 20,000 Take Home: 15,000** Job Details:* Proper Day Shift Timing: 9:00 AM - 6:00 PM 6 Days Working Sunday Fixed Off** Requirement:*Good communication skills and a customer-friendly attitude.*Interested candidates can share their updated CV on 9118020369 and confirm their availability for the walk-in interview.*

1. Make outbound calls to potential and existing clients.2. Explain company's IT/software services to clients.3. Generate leads through telephonic communication.4. Follow up with interested clients and maintain regular communication.5. Understand client requirements and coordinate with the sales team.6. Maintain proper records of calls, leads and follow-ups.7. Achieve assigned sales and follow-up goals.

We are seeking a Customer Service Associate to join our team in Salt Lake, Kolkata. In this role, you will help customers by answering questions, resolving issues, and providing information about our products and services.Key Responsibilities:1. Assist Customers: Respond to customer inquiries via phone, email, or chat, ensuring clear and courteous communication.2. Resolve Issues: Handle customer complaints and concerns promptly, working toward effective solutions to enhance customer satisfaction.3. Product Knowledge: Maintain a deep understanding of our products and services so you can assist customers accurately and confidently.4. Document Interactions: Keep detailed records of customer interactions and transactions to help track issues and improve service quality.5. Team Collaboration: Work closely with team members and other departments to ensure a seamless customer experience and share feedback on processes.Required Skills and Expectations:Candidates should have passed the 12th grade with a strong desire to learn and grow in the customer service field. Freshers are welcome, and prior experience is not necessary. Excellent communication and interpersonal skills are essential to effectively engage with customers. A positive attitude, patience, and problem-solving abilities are crucial to succeed in this role. You should be comfortable working full time from the office and possess the ability to work under pressure while maintaining a friendly demeanor.

We are looking for enthusiastic and motivated female candidates for the role of Customer Care Executive in Kolkata. This is a full-time, work-from-home opportunity for freshers who have completed their 12th grade.Key Responsibilities:- Respond to Customer Inquiries: You will answer calls and messages from customers, helping them with their questions and concerns to ensure a positive experience.- Provide Product Information: You will share knowledge about our products and services, helping customers make informed decisions based on their needs.- Resolve Issues: You will assist in resolving customer complaints or issues efficiently and professionally, ensuring customer satisfaction.- Document Customer Interactions: You will keep accurate records of customer interactions and feedback, helping the team improve service processes.- Follow Up With Customers: You will proactively reach out to customers to gather feedback and ensure they are satisfied with the service provided.Required Skills and Expectations:Candidates should have strong communication skills, both verbal and written, as you will interact with customers regularly. A friendly and patient attitude is essential to handle various customer situations positively. You should be tech-savvy, with a good understanding of computer systems and software. Time management and the ability to work independently are crucial, as this role requires a strong commitment to meet customer needs from home. A basic understanding of customer service principles will be advantageous.

We are looking for a dedicated Voice Process Executive to join our team in Kolkata. This position is suitable for individuals with 0 to 3 years of experience and requires at least a 12th-grade education. The job will be done from our office, and it involves various tasks centered around customer interaction.Key Responsibilities:- Handling Customer Calls: You will manage inbound and outbound calls to assist customers with their inquiries, ensuring a positive experience throughout the conversation.- Providing Information: Your role will include giving detailed information about products and services, helping customers understand our offerings clearly.- Resolving Issues: You will be responsible for addressing and resolving customer complaints or issues efficiently, aiming for complete customer satisfaction.- Maintaining Records: Keeping accurate records of customer interactions is essential. You will document call details to help improve service and track issues.- Achieving Targets: Meeting personal and team targets for call handling and customer satisfaction is crucial. You will work towards these objectives regularly.Required Skills and Expectations:Candidates must have excellent communication skills in English and Hindi (or regional languages), both verbal and written. Strong listening skills are important to understand customer needs. You should be adaptable, able to handle pressure, and work well in a team. Basic computer skills are necessary for using our call management system effectively. Additionally, a proactive attitude towards problem-solving will be highly valued in this role.

We are looking for a dedicated and enthusiastic Call Center Executive to join our team in Kolkata. This is an entry-level position suitable for candidates who have completed their 10th grade and are eager to begin a career in customer service.Key Responsibilities:- Handling Incoming Calls: You will assist customers by answering their queries, providing information about products and services, and resolving any issues they may have.- Making Outbound Calls: You will reach out to potential and existing customers to promote services, gather feedback, and ensure satisfaction, often following up on previous inquiries.- Maintaining Customer Records: Accurately documenting all customer interactions is essential. You will update customer information in the database to ensure our records are current.- Working in a Team Environment: Collaborating with fellow team members is crucial for providing excellent service. You will share insights and support one another in meeting team goals.Required Skills and Expectations:We seek female candidates who are proactive, organized, and possess strong communication skills. Being polite and patient with customers is essential, as is the ability to handle stressful situations gracefully. A basic understanding of computer systems is necessary, along with a willingness to learn. You should be prepared to work full-time in an office environment and be committed to delivering excellent customer service at all times.

The BPO Telecaller position involves reaching out to customers and providing them with information about our products and services. You will play a crucial role in our customer service team, helping to improve client satisfaction.Key Responsibilities:- Make Outbound Calls: You will contact potential customers to share information about offerings, addressing inquiries and concerns.- Provide Customer Support: Assist customers with their questions, ensuring they receive accurate and timely information to enhance their experience.- Maintain Records: Keep detailed records of customer interactions and necessary feedback, helping to track communication and improve service quality.- Achieve Targets: Work towards achieving daily and monthly call targets, contributing to the overall success of the team and organization.- Follow-Up Calls: Engage with customers who have previously shown interest, ensuring they have the necessary support to make informed decisions.Required skills and expectations include:- Communication Skills: Strong verbal skills are essential for effectively engaging with customers and providing clear information.- Problem-Solving Abilities: You should be able to think critically and resolve customer issues quickly and efficiently.- Time Management: The ability to manage your time effectively is vital, as you'll need to balance calls and maintain records promptly.- Basic Computer Skills: Familiarity with computers and phone systems is necessary for logging customer data and navigating software.- Team Player: Collaboration with team members is important, so being a positive and cooperative colleague will enhance overall team performance. This job is suitable for individuals with 0 to 5 years of experience and a minimum education of 12th pass, with the flexibility to work from home.

NEED CALLER EXECUTIVE FOR DOMESTIC PROCESS

We are looking for a dedicated Customer Support Executive to join our team in Salt Lake, Kolkata. This full-time role is ideal for individuals with 0 to 2 years of experience and a minimum education of 12th pass. As a Customer Support Executive, you will be the first point of contact for our customers, helping them resolve issues and answer their queries. Your role is vital in ensuring customer satisfaction and building a positive relationship with our clients.Key Responsibilities:1. Respond to Customer Inquiries: Assist customers by answering their questions through phone, email, or chat. You must provide clear, helpful responses to enhance their experience.2. Issue Resolution: Identify and solve customer issues promptly. This may involve troubleshooting problems or escalating matters to the appropriate teams, ensuring a smooth resolution process.3. Record Keeping: Maintain accurate records of customer interactions and transactions. This helps in tracking issues and improving our services over time.4. Feedback Collection: Gather customer feedback on products and services. Sharing insights with the team will contribute to better service and product improvements.5. Team Collaboration: Work closely with team members and other departments to address customer needs effectively. Good communication will foster cooperation and enhance overall performance.Required Skills and Expectations:We expect you to have excellent communication skills, both written and verbal, and be able to explain complex information clearly. A strong problem-solving attitude and a friendly demeanor are essential. You should be patient and empathetic, capable of handling challenging situations calmly. Familiarity with computer systems and the ability to learn new software quickly are also important. Drop facilities will be provided during odd shifts. Contact HR Ankita or DM resume.

We are seeking a dedicated Telecaller to join our team. This role involves communicating with customers primarily over the phone to promote our products and services. This is a full-time position based in Salt Lake, and we welcome freshers who have completed at least the 10th grade to apply. The position is work-from-home, providing flexibility for your work environment.Key Responsibilities:- Make Outbound Calls: Reach out to potential customers to introduce and explain our products or services, providing essential information to encourage their interest.- Handle Customer Queries: Respond to questions and provide clear information to ensure potential customers feel valued and understood.- Maintain Call Records: Keep detailed notes of calls made and customer interactions in the provided database for follow-up and tracking purposes.- Achieve Sales Targets: Work toward daily or weekly sales goals by effectively communicating the value of our offerings and closing deals when possible.- Provide Feedback and Suggestions: Share insights from customer interactions with the team to help improve products or services and enhance the overall customer experience.Required Skills and Expectations:Candidates must possess strong communication skills, both verbal and listening, to effectively engage with customers. A friendly and persuasive demeanor is essential for success in this role. Basic computer skills are necessary to manage call logs and records efficiently. Additionally, we expect a commitment to achieving targets and a willingness to learn and grow within the role. Freshers are encouraged to apply, as we provide training and support to help you succeed.

We are looking for a Customer Support Executive to join our team in Kolkata. This role is perfect for individuals who are eager to start their careers in customer service and have a passion for helping others.Key Responsibilities:- Assist Customers: Provide accurate information and support to customers regarding products and services through phone, email, or chat.- Resolve Issues: Identify and troubleshoot customer problems, ensuring timely and effective solutions to enhance satisfaction.- Record Interactions: Keep detailed records of customer interactions, feedback, and inquiries to help improve service quality.- Follow Up: Reach out to customers after resolving their issues to ensure they are satisfied with the outcome and to gather feedback.- Collaborate with Teams: Work closely with other departments to address customer concerns and stay updated on product knowledge.Required Skills and Expectations:- Communication Skills: Strong verbal and written communication skills are crucial for clearly conveying information and understanding customer needs.- Problem Solver: Ability to analyze issues and provide solutions while maintaining a positive attitude even in challenging situations.- Team Player: Demonstrate a willingness to work collaboratively with team members to achieve shared goals.- Adaptable: Be open to learning new skills and adjusting to changes in workload or processes as needed.- Technical Proficiency: Basic computer skills to navigate customer support software and other online tools comfortably.Candidates should be male, have completed their 12th grade, and have 0 to 1 year of experience. This position requires a full-time commitment and will be based in the office.

A telecaller for EMI collection in a bank or finance company needs strong communication skills and basic MS Office knowledge. They will be responsible for contacting customers with overdue payments, resolving queries, and negotiating repayment plans.

We are looking for a Customer Support Executive to join our team in Salt Lake, Kolkata. This is an exciting opportunity for individuals with 0 to 6 years of experience to assist our customers effectively.As a Customer Support Executive, your main responsibility will be to provide excellent service to customers through various communication channels. You will answer queries, resolve issues, and ensure customer satisfaction. Your role will involve actively listening to customer concerns, helping them navigate our services or products, and providing timely solutions.Key responsibilities include responding to customer inquiries via calls, emails, or chat, ensuring that all communications are polite and informative. You will assist with product-related questions and troubleshoot problems as needed. It will be essential to document customer interactions accurately in our system to track issues and solutions effectively. Additionally, you will collaborate with other teams to escalate complex issues that cannot be resolved at your level.We expect candidates to possess strong communication skills, as you will interact with diverse customers daily. Good problem-solving abilities and a friendly demeanor are also crucial to delivering a positive customer experience. Basic computer skills are necessary to navigate our customer management systems efficiently. A high school diploma is required, along with a willingness to learn and adapt to new challenges within a supportive team environment.

Job Role: Customer Support Executive Location-Park Street , Kolkata Key Responsibilities:-- Handle customer calls, emails, and messages. - Answer customer questions and resolve their issues. - Provide correct information about products and services. - Maintain good relationships with customers. - Handle customer complaints politely and professionally. - Follow up with customers to ensure their issues are resolved. - Maintain customer records and update information. Skills Required:- - Good communication skills in Hindi and Bengali - Basic computer knowledge. Qualification:- - Minimum 12th pass or graduate . - Freshers and experienced candidates can apply. No Charges