Customer Management Jobs

Key-Responsibilities1)Supervise and manage the daily activities of the Customer Follow-Up team to ensure all assigned call lists are completed efficiently. 2)Ensure daily calls are made to customers from the previous days registered but non-depositor list using the automatic dialing system. 3) Oversee follow-ups with customers from the previous days missed call list to ensure timely response and engagement.4) Monitor the calling process to ensure each customer receives a maximum of five call attempts as per the companys follow-up policy. 5)Track and analyze daily call connection rates, call duration, and conversion performance to identify factors affecting deposit growth. 6)Provide guidance and support to team members to improve communication quality and customer conversion rates. 7) Ensure all customer interactions, responses, and feedback are properly recorded in the system. 8) Prepare regular performance reports and share insights with management to improve follow-up strategies and operational efficiency. 9) Train, motivate, and monitor the follow-up team to maintain productivity and service standards.Requirements 1)Strong Hindi communication skills (spoken) 2) Proven experience in team supervision, tele-calling management, or customer support operations 3) Strong leadership, communication, and team management skills. 4) Ability to analyze call performance data and improve team productivity. 5)Familiarity with automatic dialing systems and structured calling processes. 6) Highly organized, responsible, and result-oriented with a focus on achieving customer engagement and deposit growth targets.

We are looking for a dedicated Project Manager to oversee and manage projects effectively in our Mohali office. The ideal candidate will be responsible for planning, executing, and closing projects while ensuring they stay within scope, time, and budget.**Key Responsibilities:**- **Project Planning:** Create detailed project plans outlining tasks, timelines, and resources needed for project completion to ensure clarity and structure.- **Team Coordination:** Work closely with team members and stakeholders to ensure everyone is on the same page regarding project goals and responsibilities, enhancing teamwork and communication.- **Budget Management:** Monitor project budgets and expenses to ensure that projects are completed within financial constraints while maintaining quality.- **Risk Assessment:** Identify potential risks or issues that may affect project outcomes and develop strategies to mitigate those risks proactively.- **Reporting:** Provide regular project updates to stakeholders, ensuring transparent communication about progress and any challenges encountered.- **Quality Assurance:** Ensure that all project deliverables meet the required standards and specifications, focusing on customer satisfaction and project success.**Required Skills and Expectations:**Candidates should have a proven track record in project management with 2-8 years of experience in delivering successful projects. Strong communication skills are vital for coordinating with teams and stakeholders effectively. Proficiency in project management software is expected, along with the ability to analyze data, manage budgets, and handle conflicts. Candidates should demonstrate leadership qualities, be adaptable to change, and be committed to achieving project objectives on time.

Job Title: Business Administrator (Part-Time / Full-Time)Job Overview:We are looking for a responsible Business Administrator to manage daily operations and support business activities.Responsibilities:Handle administrative tasks and documentationManage schedules, meetings, and communicationAssist with basic accounts and reportsSupport HR and office operationsRequirements:Basic knowledge of business operationsGood communication and organizational skillsJob Type:Part-Time / Full-Time (Flexible)Apply:Send your resume to apply.

We are hiring an experienced sales manager who can close deals, manage sales staff, and ensure timing payment collections. The role focus on increasing revenue and maintain strong relationships with wholesalers.

Visit potential and existing clients in assigned areasGenerate new business opportunities (B2B sales)Promote company products (adhesives, chemicals, industrial solutions)Conduct product trials and coordinate with technical teamsMaintain strong relationships with customersAchieve monthly sales targetsSubmit daily visit reports and market feedback

We are seeking a dedicated International Customer Support Executive to join our team. This part-time role is ideal for young women looking to start their career in customer service while working from home. The position requires excellent communication skills and a willingness to learn.Key Responsibilities:- **Customer Support:** Respond to inquiries from international customers via email or chat, offering information and assistance. You will ensure that customers feel valued and their questions are answered promptly.- **Issue Resolution:** Handle customer complaints and problems effectively, aiming to resolve issues on the first contact. This requires a proactive approach to find solutions that meet customer needs.- **Record Keeping:** Maintain accurate records of customer interactions using designated software. This helps in providing a consistent service experience and tracking recurring issues.- **Feedback Collection:** Gather customer feedback to identify areas for improvement in service delivery. Your insights will help enhance the quality of customer support.Required Skills and Expectations:Candidates should possess excellent verbal and written communication skills in English. A strong customer-first attitude is essential, as well as the ability to work independently. Being a quick learner will help you adapt to our systems and processes easily. Flexibility in working hours and a basic understanding of online communication tools will also be vital for success in this role.

The Sales Officer will be responsible for achieving primary and secondary sales targets, developing strong relationships with doctors, chemists, and stockists, and promoting the company

We are looking for a dedicated Steward to join our team in Mohali. This is a full-time position that requires a candidate who is eager to learn and grow in a hospitality environment.**Key Responsibilities:**- **Customer Service:** Greet and assist guests in a friendly manner, ensuring they feel welcomed and valued during their dining experience. - **Table Setting:** Arrange tables and lay out cutlery and napkins properly before and after meals, maintaining a clean and organized appearance.- **Order Taking:** Listen carefully to customer orders and relay them accurately to the kitchen staff, ensuring timely service.- **Cleaning Duties:** Keep the dining area, kitchen, and customer service spaces clean and sanitized, following health and safety standards to provide a safe atmosphere for guests.- **Stock Management:** Check and maintain inventory of dining supplies such as tableware and cleaning products, informing the supervisor when stock levels are low.**Required Skills and Expectations:**- **Communication Skills:** Strong verbal skills are essential for effective interaction with guests and team members.- **Attention to Detail:** Must be meticulous in cleaning and setting tables to ensure a pleasant dining environment.- **Team Player:** Ability to work cooperatively with colleagues to provide the best service.- **Time Management:** Must efficiently manage time to ensure timely service, especially during busy periods.- **Positive Attitude:** A friendly and approachable demeanor is important for creating a welcoming atmosphere for guests.Candidates with a 12th-grade education or higher and a passion for customer service are encouraged to apply.

We are seeking motivated and customer-focused Sales Associate to join our dynamicreal estate team. The ideal candidate will have a strong background in sales, excellentcommunication skills, and a passion for helping clients find the right propertysolutions. You will play a key role in generating leads, managing client relationships,and closing deals for a mandate project near South Bangalore with a professionalknowledge about real estate.Key Responsibilities: Meet with clients to understand their needs and guide them through property options Conduct property tours and presentations Present and promote real estate projects effectively to potential buyers. Generate and review sales and financial reports regularly Negotiate deals and ensure a smooth closing process Build and maintain strong, long-lasting customer relationships Collaborate with marketing and management teams to ensure brand consistency andsales targets are met Provide regular reports on sales activities and pipeline updates Actively seek out and identify new sales opportunities through cold calling,networking, and site visitsKey Requirements: Any Graduate Proven experience as a sales Associate or similar role in real estate Strong interpersonal and communication skills Goal-oriented with a track record of achieving sales targets Good knowledge of local real estate markets and property trends Proficient in MS Office and CRM software Self-motivated and able to work independently or as part of a team Great convincing skills Highest client conversion ratioWhat We Offer: Competitive base salary + attractive commission structure Professional growth and development opportunities Supportive and collaborative work environment

We are looking for a dedicated Field Sales Executive to join our team in Whitefield, Bangalore. This role is ideal for individuals who are motivated, eager to learn, and ready to engage with customers directly.Key responsibilities include:- **Customer Engagement**: Reach out to potential clients and make presentations to generate interest in our products or services.- **Lead Generation**: Identify and pursue new sales opportunities by networking and building relationships in the local market.- **Sales Reporting**: Maintain accurate records of sales activities, client interactions, and personal performance metrics to help the company track progress and success.- **Market Research**: Gather information about market trends, customer preferences, and competitor activities to refine sales strategies and improve outreach efforts.Required skills and expectations:Candidates should possess strong communication and interpersonal skills, which are essential for building rapport with clients. They need to be persuasive and able to negotiate effectively to close deals. A proactive attitude and the ability to work independently are important for success in this role. Basic knowledge of sales techniques will be beneficial, but training will be provided for those eager to learn. Furthermore, candidates should have a minimum of a 12th-grade education and be comfortable working in an office environment. Reliability and punctuality are also crucial, as the role involves regular field visits to meet clients.

We are looking for a dedicated Relationship Manager to join our team in Delhi. In this role, you will be responsible for fostering and managing strong relationships with clients. Your objective will be to ensure client satisfaction and drive business growth.**Key Responsibilities:**- **Client Relationship Management:** Build and maintain strong connections with clients, understanding their needs and addressing any concerns to ensure satisfaction.- **Account Monitoring:** Regularly monitor client accounts to identify potential issues or areas for improvement, providing timely solutions to enhance client experience.- **Sales Support:** Collaborate with the sales team to identify opportunities for upselling or cross-selling products and services, helping to achieve sales targets.- **Performance Tracking:** Analyze client feedback and data to measure relationship success and develop strategies for better engagement and retention.- **Reporting:** Prepare and present reports on client status and relationship progress to senior management, ensuring transparency and effective communication.**Required Skills and Expectations:**- Candidates should have 3 to 9 years of experience in a relationship management role or similar, showcasing a strong track record in client service.- Excellent communication and interpersonal skills are essential for building rapport with clients and responding effectively to their needs.- Strong analytical and problem-solving abilities will be required to identify client issues and propose viable solutions.- Candidates should be goal-oriented and have a proven ability to contribute to team success while managing multiple client accounts.- Comfort with data analysis and reporting tools is a plus to help in tracking client engagement and performance metrics. If you meet these qualifications and are looking for a challenging yet rewarding opportunity, we encourage you to apply!

We are looking for a dedicated Tele Caller to join our team in Vijayawada. The ideal candidate will have at least one year of experience in a similar role and must be a female with a minimum educational qualification of 12th pass. This is a full-time, office-based position.**Key Responsibilities:**- **Making Outbound Calls:** You will reach out to potential customers, introducing them to our products and services to generate interest and inquiries.- **Customer Engagement:** Your role will involve communicating clearly and effectively to engage customers and understand their needs.- **Data Entry and Management:** You will be responsible for accurately recording customer details and interactions in our database to keep track of leads and follow-ups.- **Follow-Up Calls:** It's important to conduct follow-up calls with interested customers to nurture leads and drive conversions.- **Meeting Targets:** You will work towards achieving daily and monthly call and sales targets set by the management.**Required Skills and Expectations:**- Excellent communication skills, both verbal and written, are essential to effectively convey information.- Strong listening skills are needed to understand customer needs and respond appropriately.- Basic computer skills are required for data entry and managing customer information.- A positive attitude and a friendly demeanor will help in building rapport with customers.- The ability to work under pressure and handle rejection gracefully is important for success in this role. Candidates who meet these criteria and are eager to excel in a tele-calling environment are encouraged to apply.

We are seeking a dedicated Store Manager to oversee our retail operations in Hooghly, India. This role requires a motivated individual with a strong background in retail management to ensure our store runs smoothly and efficiently.Key Responsibilities:1. **Team Leadership:** You will supervise and support store staff, ensuring a positive work environment. Motivating your team to meet sales goals and providing training will be essential.2. **Sales Management:** You will be responsible for driving sales, analyzing store performance, and implementing strategies to improve sales figures consistently.3. **Inventory Control:** You will manage inventory levels by ordering products and conducting regular stock checks. This ensures that shelves are well-stocked and helps minimize waste.4. **Customer Service:** Providing exceptional customer service is key. You will handle customer inquiries and resolve any issues, ensuring a pleasant shopping experience.5. **Visual Merchandising:** You will create attractive displays and layouts to promote products effectively, enhancing the overall shopping experience for customers.Required Skills and Expectations:Candidates must have 2-5 years of experience in retail management and possess a graduate degree. Strong leadership and communication skills are essential for managing staff and engaging customers effectively. You should have a solid understanding of sales and inventory management. The ideal candidate is detail-oriented, proactive, and capable of solving problems swiftly in a fast-paced retail environment. A positive attitude and commitment to delivering excellent service are crucial for success in this role.e

We are looking for a Teller Service Executive in Lucknow, ideal for graduates with 0 to 6 years of experience. This full-time position involves engaging with customers and handling financial transactions accurately while providing excellent service.Key Responsibilities include:1. **Customer Interaction**: Greet and assist customers, answering queries and providing information about services offered.2. **Processing Transactions**: Handle deposits, withdrawals, and check cashing with accuracy, ensuring compliance with banking regulations.3. **Cash Management**: Manage cash drawers effectively, balancing daily transactions to ensure accuracy in financial reporting.4. **Promoting Services**: Identify customer needs and promote bank products and services, contributing to customer satisfaction and increased revenue.5. **Record Keeping**: Maintain accurate records of all transactions and customer interactions, ensuring confidentiality and data security.Required skills and expectations include:- Strong communication skills to clearly convey information to customers.- Basic numeracy skills for accurate cash handling and transaction processing.- A customer-focused attitude to provide quality service and build relationships.- Ability to work effectively in a team environment while demonstrating independence in tasks.- A commitment to following procedures and ensuring compliance with all banking regulations. Candidates must be detail-oriented and proactive in resolving customer issues, helping create a positive banking experience. A graduate degree is required to apply for this role.

Key Responsibilities1) Supervise and manage a team of telemarketing agents, ensuring performance targets are consistently met. 2) Develop and implement telemarketing strategies and scripts tailored to the gaming industry. 3)Provide regular coaching, training, and support to enhance team skills and productivity. 4)Monitor calls for quality assurance, compliance, and effectiveness. 5)Analyze campaign data and generate reports on lead conversion rates, customer feedback, and call metrics. 6) Collaborate with the marketing and customer service teams to align messaging and user engagement strategies.7) Resolve escalated customer issues professionally and efficiently.8) Ensure adherence to data privacy and telemarketing regulations.Requirements1)Proven experience (24 years) as a Sales Manager or Team Leader, preferably in relevant filed 2) Excellent leadership, communication, and people management skills. 3)Strong analytical and problem-solving abilities. 4)Familiarity with CRM systems and related software. 5)Passion for gaming and knowledge of online gaming platforms is a plus. 6) Ability to work in a fast-paced, target-driven environment. 7) Fluency in Hindi

Key Responsibilities1)Make outbound calls to advertising/lead lists to introduce the gaming platform, 2) Send SMS messages to existing and potential customers, 3) Record customer information accurately in forms and CRM systems, 4) Confirm user registration and ensure completion of required steps, 5) Follow up with newly registered users to encourage deposits within 3 days., 6) For users who do not deposit, update and move them to the depositfollowup list for the next team., 7) Maintain high call activity levels and meet weekly and monthly targets., 8) Provide clear, polite, and persuasive communication to support user conversion., 9) Represent the company professionally during all customer interactions.Requirements1) Manageable level of English communication for internal coordination., 2) Pleasant and confident personality for handling phone conversations. 3) Good communication and basic marketingoriented skills. 4) Punctual, disciplined, and fastpaced work approach. 5) Ability to work under targets and pressure. 6) Teamoriented and able to collaborate with colleagues from multiple nationalities and cultural backgrounds.7) Basic computer and dataentry skills. 8) Fluency in Hindi

Key Responsibilities1)Make outbound calls to advertising/lead lists to introduce the gaming platform. 2) Send SMS messages to existing and potential customers, 3) Record customer information accurately in forms and CRM systems, 4) Confirm user registration and ensure completion of required steps, 5) Follow up with newly registered users to encourage deposits within 3 days., 6) For users who do not deposit, update and move them to the depositfollowup list for the next team., 7) Maintain high call activity levels and meet weekly and monthly targets., 8) Provide clear, polite, and persuasive communication to support user conversion., 9) Represent the company professionally during all customer interactions.Requirements1) Manageable level of English communication for internal coordination., 2) Pleasant and confident personality for handling phone conversations. 3)Good communication and basic marketingoriented skills. 4) Punctual, disciplined, and fastpaced work approach. 5)Ability to work under targets and pressure. 6) Teamoriented and able to collaborate with colleagues from multiple nationalities and cultural backgrounds.7) Basic computer and dataentry skills. 8) Fluency in Hindi

As an Airport Guest Relationship Executive, you will play a vital role in creating memorable experiences for travelers at Kolkata Airport. You will assist guests with their needs and ensure smooth operations to enhance their journey.Key Responsibilities:- **Guest Assistance**: Greet and assist passengers, addressing their queries and concerns with a friendly demeanor.- **Information Provider**: Offer timely information regarding flight schedules, boarding gates, and airport facilities to ensure that guests feel informed and comfortable.- **Problem Resolution**: Actively listen to guest complaints or issues and work towards effective solutions while maintaining a positive attitude.- **Coordination with Staff**: Collaborate with various airport staff and departments to ensure seamless guest experiences, including transportation, security, and baggage handling.- **Feedback Collection**: Gather feedback from passengers to improve services and pass valuable insights to management.Required Skills and Expectations:Candidates should have effective communication skills in both English and the local language, along with a friendly and approachable personality. A strong sense of customer service is crucial, as is the ability to remain calm under pressure. Candidates should be punctual, reliable, and able to work in a fast-paced environment. A high school diploma (10th pass) is required, and previous experience is not mandatory but will be considered an advantage. Enthusiasm and a willingness to learn are essential for success in this role.