Customer Management Jobs

As a Customer Care Assistant, you will play a vital role in ensuring customer satisfaction while supporting our team in a busy office environment in Peera Garhi, Delhi. This position is ideal for motivated individuals who are eager to start their career in customer service.Your main responsibilities will include responding to customer inquiries through phone and email, providing accurate information about products and services, and assisting customers with any issues they may encounter. You will also keep detailed records of customer interactions to improve service quality and ensure follow-ups are timely.Additionally, you will work closely with the sales team to process orders, handle returns, and manage customer feedback. Your ability to create a friendly and welcoming atmosphere will help build strong relationships with our clients.To succeed in this role, you should have excellent communication skills, both spoken and written. A patient and empathetic approach towards customers is essential. Being organized and detail-oriented will help you manage multiple tasks effectively. Having basic computer skills is necessary for updating records and communicating through digital platforms. No prior experience is required; however, a positive attitude and willingness to learn are crucial. This full-time position is designed for female candidates who are ready to contribute to a team-oriented environment and grow within the customer service field.

we need only people those whom are really interested to be a part if the companyQualification: - 8th , 10th, 12th Pass to graduate & Post Graduate (Hospitality Aviation must apply) any streamsMale/Female, Both type Job Candidates required

Hire, mentor, and motivate sales representatives to maintain high productivity levels.Develop and implement annual and monthly sales objectives while monitoring competitor activities.Oversee inventory, manage delivery standards, and ensure accurate sales reporting.Resolve complaints immediately and foster long-term relationships to maintain a 95%+ satisfaction rating

Job Title: Customer Care Manager (CCM) - AutomobileLocation: NashikExperience: 3-5 YearsIndustry: AutomobileJob Overview:We are looking for a dynamic and customer-focused Customer Care Manager (CCM) to oversee customer service operations in the automobile sector. The candidate will be responsible for enhancing customer satisfaction, managing service teams, and ensuring a seamless customer experience across all touchpoints.Key Responsibilities:Manage end-to-end customer service operations for sales and after-sales supportHandle customer complaints, escalations, and ensure timely resolutionDevelop and implement customer satisfaction strategies (CSI)Monitor service quality and ensure adherence to company standardsCoordinate with service, sales, and technical teams for issue resolutionMaintain customer feedback records and generate reportsConduct regular follow-ups with customers to improve retentionTrain and guide customer care executives and service advisorsEnsure achievement of customer satisfaction and retention targetsKey Skills Required:Strong customer handling and problem-solving skillsExcellent communication and interpersonal abilitiesKnowledge of automobile service processesLeadership and team management skillsCRM software knowledgeAbility to handle pressure and manage escalationsQualification:Graduate / MBA (Preferred)Automotive or Management background preferredExperience:5-10 years in customer service within the automobile industryExperience in dealership or service center preferred.

We are seeking a dedicated Back Office Officer to provide essential support to our operations in Amritsar. This entry-level role is ideal for candidates who have completed their 12th grade and are looking to start their career. Key Responsibilities:- **Data Entry and Management**: Accurately input and maintain company records and databases, ensuring information is up-to-date and accessible.- **Documentation Support**: Assist in preparing, organizing, and filing important documents, ensuring they are easily retrievable when needed.- **Communication**: Interact with team members and clients via email and phone to address queries and confirm information.- **Administrative Tasks**: Support daily office tasks, including scheduling meetings, managing office supplies, and handling correspondence.- **Reporting**: Prepare simple reports and summaries based on data collected, helping teams to analyze information effectively.Required Skills and Expectations:Candidates should possess strong attention to detail and be comfortable working with computers and various software tools. Basic understanding of office procedures is preferred. Good communication skills in both written and spoken English are essential. The ideal candidate should be a team player with a positive attitude, willing to learn and adapt in a fast-paced environment. Reliability, good organizational skills, and the ability to handle multiple tasks efficiently are crucial for success in this role.

We are looking for an enthusiastic Air Ticketing Executive to join our team in Jaipur. This role is suitable for candidates with 0 to 5 years of experience, and a minimum educational qualification of 10th pass is required. You will assist customers in making travel arrangements and booking airline tickets.Key Responsibilities:1. **Ticket Booking**: You will handle booking airline tickets for customers, ensuring they get the best options based on their preferences and budget.2. **Customer Assistance**: Interacting with clients to understand their travel needs is crucial, and you will provide them with information about flight schedules, fares, and other relevant details.3. **Issue Resolution**: If customers encounter any issues with their bookings, you will address and resolve these problems efficiently to ensure their travel experience is smooth.4. **Documentation**: You will maintain accurate records of bookings and customer interactions, ensuring all information is updated and organized.5. **Coordination**: Collaborating with airlines and travel partners to gather necessary information and resolve any discrepancies will be part of your role.Required Skills and Expectations:Candidates should possess strong communication and interpersonal skills to engage effectively with clients. A good understanding of geography and flight routes is important, along with basic computer proficiency. Attention to detail and the ability to work in a fast-paced environment are essential qualities. Being a team player and having a customer-first mindset will greatly contribute to your success in this position.

Assist in recruitment & hiring process (screening resumes, scheduling interviews)Maintain employee records, files, and HR databasesSupport joining, onboarding, and exit formalitiesPrepare HR documents like offer letters, appointment letters, and reportsHandle attendance, leave records, and basic payroll supportCoordinate with clients and candidates for HR-related communicationAssist in employee engagement activitiesHandle emails, calls, and internal HR coordinationEnsure compliance with company HR policies

As a Ground Staff Supervisor in Delhi, you will oversee daily operations of ground staff, ensuring efficient service and smooth airport functioning. This full-time role is suited for individuals with a minimum of 10th-grade education, with 0 to 5 years of experience.Key Responsibilities:1. **Supervise Ground Staff**: Ensure all ground staff members are well-trained and performing their duties effectively. Provide guidance and support to enhance team performance.2. **Manage Daily Operations**: Oversee the daily activities at the airport, including check-in, baggage handling, and customer service. Ensure all procedures are followed for safety and efficiency.3. **Customer Interaction**: Address passenger inquiries and resolve any issues or complaints during their travel experience. Maintain high standards of customer service at all times.4. **Coordinate with Other Departments**: Work closely with other airport departments such as security and maintenance to ensure smooth operations. Communication is key to prevent any disruptions.5. **Monitor Performance**: Regularly assess staff performance and provide constructive feedback. Recognize and reward excellence while identifying areas for improvement.Required Skills and Expectations:Candidates should have a strong understanding of customer service principles and be able to communicate effectively. A proactive attitude and problem-solving skills are essential to address challenges promptly. Being able to work in a fast-paced environment and manage time efficiently is crucial for success in this role. Flexibility in working hours and readiness to work on weekends or holidays is expected.

Join our team as a Ground Operations Staff member in Noida. This is an exciting entry-level position suitable for candidates with various experience levels, including freshers. You will play a vital role in ensuring smooth operations at our facility.Key Responsibilities:1. **Daily Operations Oversight**: You will assist with the daily tasks needed to keep our operations running efficiently, working closely with other team members and supervisors.2. **Logistics Coordination**: Help in coordinating the movement of goods and equipment. This involves organizing transportation and managing the timely delivery of items.3. **Inventory Management**: You will be responsible for checking and maintaining inventory levels, ensuring that we have the necessary supplies and materials available.4. **Safety Compliance**: Follow safety guidelines and ensure that all operations adhere to safety regulations to maintain a secure working environment.5. **Equipment Handling**: Assist in the proper handling and maintenance of equipment, ensuring that everything is functional and safe for use.Required Skills and Expectations:Candidates should have completed at least the 10th grade and possess good communication skills. Attention to detail is important, as you will be ensuring accuracy in logistics and inventory management. A team-oriented mindset is essential, along with the ability to adapt to changing tasks and priorities. Basic knowledge of safety practices will be an advantage. Ideal candidates will be reliable, punctual, and ready to learn in a dynamic work environment.

We are seeking a Ground Staff Executive to join our team in Mumbai. This position is ideal for individuals passionate about customer service and aviation, with no prior experience required. If you are friendly, organized, and enjoy working in a fast-paced environment, this role is perfect for you.Key Responsibilities:1. **Customer Support**: Greet and assist passengers at the airport, ensuring they have a pleasant experience. You will provide information about flight schedules, baggage claims, and boarding procedures.2. **Check-In Procedures**: Facilitate the check-in process for passengers, including verifying travel documents and issuing boarding passes. This involves ensuring that all passengers follow necessary protocols.3. **Baggage Handling**: Manage baggage loading and unloading, ensuring that all luggage is handled with care and delivered to the correct flights promptly and safely.4. **Safety Compliance**: Ensure adherence to safety regulations and company policies. This includes conducting regular checks and reporting any irregularities to supervisors.5. **Problem Resolution**: Handle passenger inquiries and resolve any issues that arise during their journey. This may involve working with different departments to find quick solutions.Required Skills and Expectations:Candidates should possess excellent communication and interpersonal skills, enabling them to interact effectively with passengers and team members. Attention to detail and a strong sense of responsibility are essential, as is the ability to work flexible hours, including weekends and holidays, to meet the demands of the aviation industry. A minimum education of 10th pass is required for this role.

Key Responsibilities:Greet and welcome guests in a polite and professional mannerTake food and beverage orders accuratelyServe food and drinks as per service standardsEnsure tables are clean, organized, and properly setAssist in preparing the dining area before and after serviceHandle guest requests and complaints efficientlyMaintain hygiene and safety standards at all timesSupport senior staff such as waiters, supervisors, and managersAssist in billing and payment processes if requiredFollow company policies and service proceduresSkills & Requirements:Good communication and interpersonal skillsBasic knowledge of food and beverage serviceCustomer-focused attitudeAbility to work in a teamPhysically fit and able to stand for long hoursFlexible with shifts, including weekends and holidaysPrior experience in hospitality is an advantageContact: Aparna

We are looking for a Ground Staff Supervisor to join our team in Kolkata. This is a full-time position for someone who has completed their 10th grade and has little to no prior experience. The supervisor will manage a team of ground staff and ensure smooth airport operations.**Key Responsibilities:**- **Team Management:** Oversee daily activities of the ground staff, ensuring that all tasks are carried out efficiently and on time.- **Training and Development:** Assist in training new employees on proper procedures and safety regulations, helping them understand their responsibilities.- **Customer Service:** Provide excellent service to passengers, addressing their needs and resolving any issues that may arise during the ground handling process.- **Safety Compliance:** Ensure that all operations follow safety standards and protocols to maintain a secure working environment.- **Performance Monitoring:** Evaluate the performance of the team members and provide constructive feedback to help improve their work.**Required Skills and Expectations:**Candidates should have a positive attitude and the ability to work in a fast-paced environment. Strong communication skills are essential for interacting with both team members and customers. Attention to detail and problem-solving skills are necessary to handle challenges effectively. The ideal candidate should be reliable, punctual, and able to work collaboratively with others. Since this role involves supervising a team, leadership qualities and the willingness to motivate others are important.

As an Airport Ground Staff member in Guwahati, you will play a crucial role in ensuring that the airport runs smoothly. You will be responsible for various tasks that keep passengers and their luggage safe and assist them during their travel experience.**Key Responsibilities:**- **Passenger Check-in Assistance:** Help passengers check-in, issue boarding passes, and tag luggage, ensuring a smooth and efficient boarding process.- **Customer Service:** Address passenger inquiries, providing information about flight schedules, gate changes, and other travel-related questions to enhance their experience.- **Baggage Handling:** Facilitate the loading and unloading of luggage onto and off airplanes, ensuring that all items are handled carefully and delivered to the correct destination.- **Security Compliance:** Work with security teams to ensure all airport regulations are followed, maintaining a safe environment for passengers and staff.- **Coordination with Airlines:** Communicate effectively with airlines to relay important information regarding passenger boarding, delays, or gate changes.**Required Skills and Expectations:**Candidates should have a positive attitude and excellent communication skills, as interacting with passengers is a key part of the job. A strong teamwork mindset is essential for coordinating with colleagues across various departments. Flexibility to work in shifts, including weekends and holidays, is important due to the nature of airport operations. A 10th-grade education is required, and prior experience is not necessary, making this an excellent entry-level opportunity for motivated individuals.

Airport ground staff are responsible for ensuring passenger safety, comfort, and efficient flight operations, covering duties from check-in to boarding and ramp services. Key roles include assisting passengers (ticketing, boarding), handling baggage, guiding aircraft to parking bays, and coordinating with flight crews to ensure on-time departures.

We are looking for a Back Office Officer in Dehradun, India, to support daily operations and ensure smooth functioning of our office tasks. This role is perfect for fresh graduates or individuals with up to two years of experience.Key Responsibilities include:1. **Data Entry**: Accurately input and manage data in our systems to maintain up-to-date records.2. **Documentation Support**: Assist in handling important documents, ensuring they are organized and easily accessible.3. **Communication**: Collaborate with other team members and departments to facilitate workflow and resolve issues.4. **Reporting**: Prepare regular reports on daily activities and tasks to help management track progress and improvements.5. **Customer Assistance**: Address inquiries and provide support to customers as needed, helping enhance their experience with our services.Required skills and expectations include:- **Attention to Detail**: You should be thorough and meticulous in your work to avoid errors and ensure accuracy in data handling.- **Communication Skills**: Effective verbal and written communication is essential for interacting with colleagues and clients.- **Organizational Skills**: The ability to prioritize tasks and manage time efficiently is crucial for maintaining productivity.- **Basic Computer Proficiency**: Familiarity with standard office software and tools, like MS Office, is necessary for performing daily tasks.- **Team Player**: A willingness to collaborate openly with others and contribute positively to the team environment is expected.

We are looking for a dedicated Back Office Officer in Delhi with 0 to 2 years of experience. This full-time role involves supporting various administrative and operational tasks within the office.The key responsibilities include:- **Data Entry:** Accurately inputting information into computer systems and databases, ensuring data is correct and up to date.- **Record Maintenance:** Organizing and maintaining physical and digital files to ensure easy access and retrieval of documents when needed.- **Customer Support:** Assisting customers and clients via phone or email, providing them with information and resolving basic queries.- **Report Generation:** Preparing simple reports and summaries of data to assist in decision-making processes.- **Administrative Tasks:** Supporting day-to-day office operations by handling incoming calls, scheduling appointments, and managing correspondence.Candidates should possess strong attention to detail and excellent organizational skills. Good communication skills, both verbal and written, are essential for effective interaction with colleagues and customers. Familiarity with basic computer applications, including word processing and spreadsheets, is expected. We seek team players who can adapt quickly to changes and work efficiently under pressure. A positive attitude and willingness to learn will help you succeed in this role.

We are looking for a dedicated Back Office Officer to support our operations in Chandigarh, India. In this full-time role, you will manage various administrative tasks while ensuring smooth office functions. This position is ideal for candidates with 0 to 2 years of experience and a minimum education level of 12th pass.Key Responsibilities:- Data Entry: Accurately input data into our systems to maintain up-to-date records and information.- Documentation: Organize and maintain important company documents and files, ensuring quick retrieval when necessary.- Customer Support: Assist in managing customer queries and concerns by providing timely information and feedback.- Inventory Management: Track supplies and equipment, ensuring that stock levels are maintained and requests for materials are processed efficiently.- Reporting: Prepare and submit reports related to various operations and activities, keeping management informed of any issues.Required Skills and Expectations:Candidates should have strong organizational skills, allowing them to manage multiple tasks efficiently. Attention to detail is essential for accurate data entry and documentation. Proficiency in basic computer applications, including MS Office, is expected. The ideal candidate should have good communication skills, both written and verbal, to interact positively with team members and clients. A proactive attitude and the ability to work collaboratively in a team environment are highly valued.

We are seeking a motivated Airline Customer Service Representative to join our team in Kolkata. This role is suitable for freshers with a passion for helping people and a desire to thrive in a dynamic environment.Key Responsibilities:- **Assist Passengers:** Greet and assist customers at check-in, boarding, and during their travel to ensure a pleasant experience.- **Manage Inquiries:** Address customer questions and concerns via phone, email, or in person, providing accurate information regarding flights, bookings, and airline policies.- **Handle Reservations:** Help customers with flight bookings, changes, and cancellations, ensuring a smooth reservation process.- **Problem Resolution:** Quickly and effectively resolve issues related to delayed flights, lost luggage, and other travel-related problems to maintain customer satisfaction.- **Maintain Records:** Keep accurate records of customer interactions and transactions to support service quality and performance metrics.Required Skills and Expectations:Candidates should possess strong communication skills in English and Hindi, both spoken and written. A friendly demeanor and a willingness to assist customers are essential for success in this role. Basic computer skills are necessary for handling reservations and customer inquiries. Freshers who are enthusiastic and show a commitment to learning will thrive in this supportive environment. Adaptability and patience are important as customer service representatives often encounter a variety of situations and must remain calm under pressure. A minimum education level of 12th pass is required for applicants. If you have any queries, you can contact this number- +91 9147329961 (Send your CV/Resume this WhatsApp number)

Join our team as an Airport Terminal Services Agent in Kolkata, India. As a 12th pass candidate with 0-1 years of experience, you will be responsible for assisting passengers with check-in, baggage check, boarding, and other terminal services. You will ensure smooth operations and provide excellent customer service. Strong communication skills, attention to detail, and ability to work in a fast-paced environment are required. You must be reliable, punctual, and able to work well in a team.

Job Description: Assistant Manager LogisticsLocation: Kharkhoda, Sonipat, HaryanaIndustry: Logistics / Warehouse OperationRoles & ResponsibilitiesManpower Planning & Team ManagementPlan, handle, and allocate manpower effectively as per operational requirements.Motivate and guide the team for optimal productivity and performance.Conduct On-the-Job (OJT) and Off-the-Job training for new manpower.Develop and maintain Skill Matrix for workforce capability buildingInventory & Material ManagementManage inventory operations and ensure weekly availability of consumable stock.Oversee put-away, lot segregation, case handling, table preparation, and container loading activities.Execute GRN (Goods Received Note) processes and maintain system accuracy.Planning & Daily OperationsResponsible for packing, receiving, and dispatch planning.Ensure daily production targets are achieved as per plan.Adhere to empty dispatch planning and timely execution.Manage WMS/SAP transactions and maintain accurate MIS reports.Problem Solving & Continuous ImprovementAnalyze operational issues and perform root cause analysis (5-Why).Develop and implement countermeasures for process improvements.Responsible for 5S implementation and monitoring across the site.Simulate cases, prepare daily reports, and create new operational simulations as required.Drive initiatives for customer satisfaction and cost-saving strategies.Customer & Stakeholder CoordinationEnsure high service levels and timely communication with customers.Support packaging development for new projects.EducationGraduate / Masters degreePreferred SkillsSAP (WMS & MM modules) / CargoWiseMIS Reporting & Data AnalysisPackaging Development for New ProjectsStrong communication and team management skillsKnowledge of warehouse operations, safety standards & logistics processed

Assistance in miscellaneous office work.. Maintenance of office files and records manually as well as on computer. Assistance in day to day accounting on Tally, MS excel, MS word, Bank Reconciliation and miscellaneous work

We are looking for a dedicated Office Assistant to support our team in Delhi NCR. This is a full-time position suitable for a motivated individual who has recently completed their 12th grade. **Key Responsibilities:**- **Administrative Support:** Organize and maintain files, documents, and records to ensure easy access to information.- **Communication Handling:** Answer phone calls and respond to emails, helping to ensure that all inquiries are addressed promptly and professionally.- **Data Entry:** Input and update information in databases or spreadsheets, keeping records accurate and up-to-date.- **Office Organization:** Keep the office space tidy and organized, contributing to a productive work environment for everyone.- **Supply Management:** Monitor and order office supplies as needed, ensuring that the team has everything required for smooth operations.- **Scheduling Assistance:** Help in scheduling meetings and appointments, facilitating effective coordination among team members.**Required Skills and Expectations:**The ideal candidate should be a female with a pleasant attitude and good communication skills. Being organized and detail-oriented is essential for managing tasks efficiently. Basic computer skills, including familiarity with word processing and spreadsheet software, are important. A proactive approach to work and the ability to adapt to different tasks as required will be valued. A positive demeanor and willingness to learn will greatly contribute to success in this role.