Hospital Operations Head - Nashik

Job Title : Hospital Operations Head

Experience : 8- 10 Years in hospital operations (50+ bed hospital preferred)

Location : Nashik , Maharashtra

Roles & Responsibilities :

​Patient Experience: Standardize reception, admission, and discharge processes. Maintain Turnaround Time (Registration < 10 mins, Admission < 20 mins). Handle patient complaints and conduct daily ward rounds.

​Operational Control: Create and enforce strict SOPs for OPD, IPD, ICU, and Billing. Monitor daily bed occupancy and conduct daily 15-minute operations meetings to ensure zero chaos.

​Staff Discipline: Implement attendance and shift discipline. Define clear JDs/KRAs for staff, conduct weekly review meetings, and resolve internal conflicts.

​Revenue & Flow Support: Track Inquiry rightarrow Admission conversion rates and minimize lost cases. Train front desk staff and coordinate with doctors to optimize patient flow and bed utilization.

Qualifications & Skills

​Education: Graduate in any discipline + MBA in Hospital Administration / Healthcare Management (Preferred).

​Experience: Minimum 8 years in hospital operations (Experience in 50+ bed hospital preferred).

​Core Skills: Process design & SOP implementation, team management, conflict resolution, communication (with doctors + staff), data analysis & MIS, and crisis handling.

​Required Knowledge: Hospital operations flow (OPD/IPD/ICU), NABH basic standards, patient journey mapping, healthcare billing basics, and HR policies.

​Attitude: Ownership mindset, discipline-driven, problem solver, and calm under pressure.​

​ Performance Targets (KPIs)

​Metrics: Achieve Patient Satisfaction Score > , improve Bed Occupancy Rate, control Staff Attrition, and optimize Admission/Discharge TAT.

• Experience

  8 - 10 Years

• No. of Openings

  2

• Education

  Post Graduate (M.B.A/PGDM)

• Role

  Hospital Operations Head

• Industry Type

  Hospitals / Medical / Healthcare Equipments

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office