Job Description

We are seeking dedicated Airport Ground Staff to join our team in Surat, India. This role is ideal for individuals who enjoy working in a fast-paced environment and are passionate about customer service.

Key Responsibilities:

1. **Passenger Assistance**: Greet and assist passengers at check-in counters, helping them with baggage and answering their questions to ensure a smooth travel experience.

2. **Baggage Handling**: Manage the loading and unloading of luggage, ensuring that all baggage is transported safely and efficiently, while also keeping track of any lost items.

3. **Check-in Procedures**: Operate check-in kiosks and systems, verifying passenger information and issuing boarding passes in a timely manner.

4. **Customer Service**: Address passenger inquiries and provide support in case of delays or issues, ensuring a high level of customer satisfaction.

5. **Safety and Security Compliance**: Follow airport safety regulations and protocols, ensuring that all processes are carried out securely to maintain a safe environment for passengers and staff.

Required Skills and Expectations:

Candidates should have completed their 12th grade and possess strong communication skills, as well as the ability to work well under pressure. We value team players who are punctual, organized, and have a positive attitude towards challenges. Prior experience in customer service is a plus, but not mandatory, as we welcome individuals with a passion for service and a willingness to learn.
  • Experience

    0 - 6 Years

  • No. of Openings

    400

  • Education

    12th Pass

  • Role

    Airport Ground Staff

  • Industry Type

    Hotel / Travel / Airline / Hospitality

  • Gender

    [ Male / Female ]

  • Job Country

    India

  • Type of Job

    Full Time

  • Work Location Type

    Work from Office

About Bhartiya Airways

In 2019, Bhartiya Airways began its journey. Since then, we have become a leading platform for travel and flight bookings, with a commitment to making travel affordable for everyone, including the lower middle class. We offer dream destinations at affordable prices, with many discounts and offers that ensure our customers get the best deals. Our holiday packages cover every corner of India, from Leh to Kanyakumari, and even internationally. We have a team of expert travel guides in every major destination, ensuring that our customers have a comfortable and hassle-free travel experience. Our user-centric approach means that we leave no room for complaint in the minds of our dear customers, who often choose us for their future travel plans. But we're not stopping there. Our future goal is to launch our airlines by 2025, a dream that every member of the Bhartiya Airways family is working tirelessly to achieve. We believe that with our dedication to affordability, customer satisfaction, and high standards of service, we can revolutionize the airline industry and become a leading player in the years to come. So stay tuned on the journey of Bhartiya Airways as we continue to innovate and grow, always striving to exceed the expectations of our customers and deliver unforgettable travel experiences.
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