Customer Management Job Vacancies in Ranchi

We are looking for an Airport Ticketing Executive to join our team in Ranchi, India. This role is perfect for individuals who have completed their 12th grade and are eager to begin their career in the aviation industry, with opportunities for growth and skill development.nnKey Responsibilities:nn1. Ticketing and Reservations: You will manage ticket bookings for passengers, ensuring accurate details are entered and confirming reservations as needed.nn2. Customer Assistance: Provide exceptional service by assisting customers with their queries regarding flights, fares, and ticketing processes.nn3. Documentation: Handle necessary travel documentation, ensuring compliance with airline policies and regulations.nn4. Coordination with Airlines: Regularly communicate with various airlines to stay updated on flight schedules and ticket availability.nn5. Problem Solving: Address any issues that arise concerning ticketing or passenger travel, employing strong problem-solving skills to find solutions.nnRequired Skills and Expectations:nnCandidates should have strong communication skills to interact effectively with customers and team members. Attention to detail is crucial in managing ticket information and ensuring accuracy. Basic knowledge of computer systems is required, as well as the ability to work in a fast-paced environment. A customer-focused mindset and a willingness to learn are essential for success in this role. You will work full-time from the office, making a positive impact on our passengers' travel experiences.

Sales ManagerExecutive - Microsoft Dynamics 365 Enterprise Applications Sales Samadhan (A unit of RITC Pvt. Ltd.) Ranchi, Jharkhand Role Overview Samadhan (A unit of RITC Pvt. Ltd.) is looking for a consultative and results-driven sales professional to grow our Microsoft Dynamics 365 practice. This is a hands-on, end-toend sales role for someone who can understand a prospects business, establish credibility with senior stakeholders, demonstrate relevant solutions, build commercial momentum, and convert qualified opportunities into long-term customer relationships. The role is best suited to a self-starter who is comfortable owning targets, travelling extensively, working closely with presales and delivery teams, and maintaining disciplined follow-through until closure. Position Details Role: Sales Manager - Microsoft Dynamics 365 Company: Samadhan (A unit of RITC Pvt. Ltd.) Location: Ranchi, Jharkhand Experience: 2-5 years in ERP, enterprise software, or business applications sales Employment model: Full-time, office-based role with a six-day workweek Travel: Frequent travel across India based on business requirements Relocation: Candidates must be willing to relocate to Ranchi What You Will Own Discovery and qualification: Lead structured discovery conversations to understand the prospects business model, processes, pain points, priorities, budget, decision criteria, stakeholders, and expected timeline. Qualify opportunities rigorously and focus effort where there is a strong business fit. Solution demonstrations: Plan and deliver persuasive L1 solution overviews and L2 process-focused demonstrations for Microsoft Dynamics 365 Business Central and Dynamics 365 Finance and Operations. Consultative solution positioning: Convert business requirements into relevant solution narratives and measurable value propositions in collaboration with presales, functional, technical, and implementation teams. Sales-cycle management: Own opportunities from initial engagement through discovery, demonstration, proposal, commercial negotiation, objection handling, and closure. Proposal and commercial coordination: Prepare and present solution scope, proposals, commercials, assumptions, and business value in a clear and professional manner. Stakeholder engagement: Build trusted relationships with business owners, CXOs, finance leaders, operations teams, IT stakeholders, and other decisionmakers. Follow-up and closure: Maintain prompt, structured follow-ups; confirm agreed next steps; identify and address blockers; create appropriate urgency; and move qualified prospects toward closure. Pipeline and forecasting: Maintain accurate opportunity stages, activities, notes, next actions, probability, value, and forecasts in the CRM system. Events and market development: Represent Samadhan at industry events, exhibitions, webinars, Microsoft or partner initiatives, and customer meetings. Engage prospects confidently and ensure timely post-event conversion activity. Territory travel: Travel as required for customer meetings, discovery workshops, demonstrations, events, negotiations, and closure discussions. Cross-functional collaboration: Work closely with marketing on campaigns and lead nurturing, and with delivery teams to ensure a complete and accurate sales-to-delivery handover. Market intelligence: Track competitor offerings, ERP market developments, customer trends, and the Microsoft Business Applications ecosystem to improve positioning and win rates. What We Are Looking For 2-5 years of relevant experience in ERP, enterprise software, SaaS, or business applications sales. Practical sales exposure to Microsoft Dynamics 365 Business Central and/or Dynamics 365 Finance and Operations. Candidates should be able to discuss the business value, relevant process areas, and typical implementation considerations with prospects. Demonstrated ability to conduct discovery calls, qualify opportunities, and independently deliver L1 and L2 demonstrations. Working understanding of business processes across finance, sales, purchasing, inventory, manufacturing, projects, warehousing, or supply chain. Experience managing B2B sales cycles involving multiple business and technical stakeholders. Evidence of achieving sales targets, progressing opportunities consistently, and contributing to successful closures. Strong presentation, business communication, consultative selling, negotiation, and objection-handling skills. Ability to work independently while coordinating effectively with presales, marketing, functional consulting, technical, and delivery teams. High standards of ownership, responsiveness, CRM discipline, and professional conduct. Bachelors degree in business, marketing, commerce, engineering, information technology, or a related field. An MBA or relevant postgraduate qualification is an advantage. Preferred Profile Microsoft certifications or formal training in Dynamics 365 Business Central, Finance and Operations, or the wider Business Applications ecosystem. Experience selling ERP solutions to manufacturing, distribution, packaging, or other process-oriented businesses. Exposure to value-based selling, solution workshops, account planning, or partner-led enterprise sales. Existing relationships within the Microsoft, ERP, consulting, or enterprise technology ecosystem. Ability to simplify complex business and technology topics for both operational and executive audiences. A proactive, resilient, and commercially aware working style, with the maturity to balance customer needs and organisational priorities. How Success Will Be Measured Achievement of agreed revenue, order-booking, and new-customer acquisition targets. Creation and maintenance of a healthy, qualified, and appropriately weighted opportunity pipeline. Improvement in discovery-to-demonstration, demonstration-to-proposal, and proposal-to-closure conversion. Consistent opportunity progression, sales-cycle velocity, and forecast accuracy. Timely and effective prospect follow-up, including conversion of leads generated through events and campaigns. Quality of customer engagement, commercial documentation, CRM records, internal collaboration, and sales-to-delivery handover. Who Will Thrive in This Role This role will suit someone who enjoys meaningful customer conversations, is confident presenting software solutions, follows through without repeated supervision, and takes personal responsibility for moving opportunities forward. It may not suit candidates looking for a purely inside-sales role, a five-day workweek, limited travel, or a position without individual sales accountability. Application Interested candidates should submit an updated rsum with a brief note covering their Microsoft Dynamics 365 Business Central and/or Finance and Operations sales experience, examples of enterprise opportunities handled or closed, current and expected compensation, notice period, present location, willingness to relocate to Ranchi, and readiness to work a six-day week and travel as required.

We are looking for an Airport Supervisor to manage daily operations at our airport in Ranchi, India. This is a full-time position, suitable for candidates with 0 to 2 years of experience. A minimum education of 10th pass is required.nnAs an Airport Supervisor, your key responsibilities will include overseeing airport operations to ensure they run smoothly and efficiently. You will manage staff schedules, ensuring adequate coverage to meet passenger needs. This role also involves coordinating with different departments, such as security and maintenance, to facilitate a safe and punctual travel experience. You will be responsible for handling any passenger inquiries or complaints, ensuring customer satisfaction throughout their journey.nnTo be successful in this position, you should possess strong communication skills to interact effectively with passengers and team members. Good organizational abilities are crucial for managing multiple tasks simultaneously, and a proactive approach will help in resolving any arising issues swiftly. Attention to detail is essential, as you will be monitoring various operational aspects, ensuring compliance with safety and regulatory guidelines. Adaptability is also important in this dynamic work environment. You should be a team player, ready to support colleagues and contribute positively to team dynamics. Overall, a passion for delivering excellent service and ensuring a pleasant airport experience for travelers will be key to your success in this role.

As an Airport Supervisor in Ranchi, India, you will oversee the smooth operation of various airport activities, ensuring safety and efficiency in all services. This full-time role is open to freshers who have completed their 10th grade.Key Responsibilities:1. Supervision of Staff: You will lead and manage airport staff, ensuring they perform their duties effectively and adhere to safety protocols.2. Customer Service Management: You will interact with passengers, assisting them with inquiries and resolving any issues to enhance their travel experience.3. Safety and Security Oversight: It is your responsibility to ensure that all safety regulations are followed, conducting regular checks and addressing any violations promptly.4. Coordination with Departments: You will work closely with various airport departments, ensuring smooth communication and cooperation to facilitate operations.5. Monitoring Operations: Regularly observe and report on operational activities, identifying areas for improvement and providing solutions to enhance efficiency.Required Skills and Expectations:To succeed as an Airport Supervisor, you should possess strong leadership and communication skills to effectively manage the team and interact with passengers. Attention to detail and a proactive attitude are essential for maintaining safety standards. Basic computer skills and the ability to work in a fast-paced environment will be important for managing daily operations successfully. Flexibility in working hours and a commitment to excellent service are also key to thriving in this role.

We are hiring enthusiastic and motivated freshers for the role of Customer Service Associate in an E-commerce Voice Process. Candidates who enjoy interacting with people and want to start their career in the BPO / Customer Support industry are encouraged to apply.Handle inbound customer calls related to orders, delivery, cancellation, return and refund queries.Provide accurate information about products and services.Resolve customer complaints professionally.Maintain good customer satisfaction and call quality.Follow company guidelines and process training.

Responsible for developing & supporting the franchise partners for their business growth Accountable for holistic growth of the respective region for brand enhancement. Accountable for the sales target for the region Maintain relationship with existing franchise partner Tracking franchisee growth Provide training and development to the existing franchise owner/team Acting as the main point of contact for assigned franchise partners Responsible for developing & supporting the franchise partners for their business growth Accountable for holistic growth of the respective region for brand enhancement. Accountable for the sales target for the region Maintain relationship with existing franchise partner Tracking franchisee growth Provide training and development to the existing franchise owner/team Acting as the main point of contact for assigned franchise partners Responsible for developing & supporting the franchise partners for their business growth Accountable for holistic growth of the respective region for brand enhancement. Accountable for the sales target for the region Maintain relationship with existing franchise partner Tracking franchisee growth Provide training and development to the existing franchise owner/team Acting as the main point of contact for assigned franchise partners Responsible for developing & supporting the franchise partners for their business growth Accountable for holistic growth of the respective region for brand enhancement. Accountable for the sales target for the region Maintain relationship with existing franchise partner Tracking franchisee growth Provide training and development to the existing franchise owner/team Acting as the main point of contact for assigned franchise partners Responsible for developing & supporting the franchise partners for their business growth Accountable for holistic growth of the respective region for brand enhancement. Accountable for the sales target for the region Maintain relationship with existing franchise partner Tracking franchisee growth Provide training and development to the existing franchise owner/team Acting as the main point of contact for assigned franchise partners

We are looking for an enthusiastic and friendly Airport Guest Relationship Executive to join our team in Ranchi, India. This role involves interacting with airport guests, ensuring a pleasant travel experience, and providing exemplary customer service.Key Responsibilities:1. Greeting Guests: Welcome airport visitors with a warm smile and assist them with any inquiries or requests, ensuring they feel valued.2. Providing Information: Inform guests about airport procedures, facilities, and services available, guiding them smoothly throughout their journey.3. Handling Complaints: Listen to guest concerns and address them promptly and professionally, working to resolve issues effectively.4. Coordinating Services: Collaborate with airport staff and services, such as transportation and baggage handling, to ensure a seamless experience for guests.5. Maintaining Records: Keep accurate records of guest interactions, feedback, and referrals to maintain service consistency and for future improvements.Required Skills and Expectations:Candidates should possess a positive attitude and excellent communication skills. The ability to work well under pressure and in a fast-paced environment is essential. Strong problem-solving skills are crucial for addressing guest issues effectively. A passion for delivering outstanding customer service is necessary for this role. Additionally, candidates should be able to commit to a full-time work schedule and have completed at least their 10th grade education. Prior experience in customer service will be an advantage but is not mandatory.

Join our team as an Airport Passenger Service Associate in Ranchi, India. This role is perfect for individuals looking to start or grow their career in the aviation industry while providing exceptional service to travelers. nnKey Responsibilities:nn- Customer Assistance: Greet passengers, provide information about flights, and assist with check-in processes to ensure a smooth travel experience.n- Problem Resolution: Address passenger queries and concerns promptly, using effective communication to resolve issues related to ticketing, baggage, or flight schedules.n- Safety and Security Compliance: Follow airport protocols and guidelines to maintain a secure environment for passengers and staff.n- Team Collaboration: Work closely with other airport personnel to coordinate services and improve operational efficiency, ensuring all tasks are completed timely and accurately.nnRequired Skills and Expectations:nnCandidates should have completed their 12th grade and possess good communication and interpersonal skills. A positive attitude and the ability to work in a fast-paced environment are essential. Previous experience is not mandatory; we welcome freshers and those with up to 5 years of experience. Being adaptable and willing to learn will help you excel in this role. A dedication to providing high-quality customer service and a team-oriented mindset are also important for success in this position.

We are Looking for Enthusiastic Individuals to Join Our Team as Airport Ground Staff in Ranchi. this Full-time Position is Ideal for Candidates with Minimal Experience, as We Welcome Fresh Graduates Who have Completed Their 10th Grade.key Responsibilities:- passenger Assistance: Help Passengers with Check-in Procedures, Boarding, and Luggage Handling to Ensure a Smooth Travel Experience.- baggage Handling: Safely Manage and Transport Baggage from Check-in to the Aircraft to Prevent Damage and Ensure Timely Loading.- information Services: Provide Accurate Flight Information, Updates, and Guidance to Passengers, Helping Them Navigate the Airport with Ease.- safety and Compliance: Follow all Airport Safety Protocols and Regulations to Maintain a Secure Environment for Passengers and Staff.- team Collaboration: Work Closely with other Ground Staff and Airline Personnel to Coordinate Processes Efficiently and Enhance Overall Service Quality.required Skills and Expectations:Candidates Should have Strong Communication Skills to Interact Effectively with Passengers and Team Members. a Good Understanding of Customer Service Principles is Essential, as the Role Involves Frequent Interaction with Travelers. Attention to Detail is Important for Handling Luggage and Ensuring Safety Compliance. the Ability to Remain Calm Under Pressure and Adapt to Changing Situations is Crucial in a Busy Airport Environment. Punctuality and a Professional Appearance are Expected to Represent the Airline Positively. Being a Team Player is Essential, as Collaboration with Colleagues Will Help Achieve the Best Outcomes for Passengers.

As a Ramp Supervisor, you will oversee the daily operations on the ramp and ensure efficient and safe handling of luggage and cargo. Your role is crucial in maintaining smooth activities at the airport ramp area.- Supervise Ramp Operations: Oversee the loading and unloading of baggage and cargo to ensure it is done safely and efficiently.- Team Coordination: Work closely with ground staff and other team members to manage daily tasks and ensure everyone is aware of their responsibilities.- Safety Management: Ensure all safety protocols are followed by the team to prevent accidents and maintain a secure working environment for everyone.- Problem Solving: Address any issues that arise on the ramp quickly and efficiently to minimize delays and maintain operational flow.- Training and Support: Assist in training new employees and offer guidance to ensure they perform their tasks correctly.Candidates for this position should be freshers willing to learn and work in a fast-paced environment. A minimum educational requirement is the completion of the 10th grade. Strong communication skills are essential for effective team coordination, and a focus on safety is vital in this role. You should be physically fit, as the job may require lifting, and ready to work in various weather conditions. A positive attitude and readiness to tackle challenges will help you succeed as a Ramp Supervisor.

As a Ramp Service Agent, you will play a crucial role in ensuring smooth operations at the airport. Your main responsibilities will include:- Baggage Handling: You will be responsible for loading and unloading luggage from aircraft. This requires careful handling to avoid damage and ensure the correct bags reach their destination.- Aircraft Marshalling: You will guide aircraft to and from the gate using hand signals. This helps ensure safe movements around the airport.- Ground Support Equipment Operation: You will operate various equipment, such as tugs and belt loaders used for transporting luggage and supplies. Proper training will be provided.- Safety Checks: You will perform routine checks of the ramp area to ensure compliance with safety guidelines. This includes identifying any hazards that may affect operations.- Communication: You will communicate effectively with the flight crew and other ground staff to coordinate activities during arrivals and departures. Clear communication is vital for safety and efficiency.To excel in this role, you should possess good physical stamina, as the work can be demanding. Teamwork is essential, so being able to work well with others is important. Basic problem-solving skills will help you handle any unexpected situations that may arise. A positive attitude and willingness to learn will support your growth in this position. No prior experience is necessary, but a strong commitment to safety and quality service is expected.