Customer Management Job Vacancies in Mohali

JD- Good English communication skills Client Interface. Team player. Willing to work in shifts. Customer handling.Handle customer queries through calls, emails, or chat.Resolve customer complaints and provide effective solutions.Maintain customer records and ensure customer satisfaction.

As a Guest Service Assistant, you will play a vital role in ensuring a welcoming and pleasant experience for our guests.Your key responsibilities will include greeting and assisting guests with their check-ins and handling reservations. You will be responsible for addressing inquiries and providing essential information about services and available amenities. Additionally, you will handle guest complaints with professionalism, ensuring a positive experience for all visitors.The ideal candidate should possess strong communication and interpersonal skills to interact effectively with guests. A friendly attitude and the ability to maintain a professional demeanor in all situations are essential. Attention to detail and problem-solving skills will enable you to address guest concerns promptly. Your role will also require you to be comfortable working in a fast-paced environment.As a full-time position based in Mohali Sector 67, you will be required to work from the office. A minimum educational qualification of 12th pass is essential. This role is open exclusively to female candidates, and no prior experience is required, making it a great opportunity for those beginning their careers in hospitality. In summary, as a Guest Service Assistant, you will be key to creating memorable experiences for guests, ensuring that their needs are met with care and efficiency.

As a Customer Care Executive, you will be the first point of contact for our customers, addressing their inquiries and ensuring a positive experience. Your role is crucial in maintaining high levels of customer satisfaction.Key Responsibilities:- Respond to Customer Inquiries: Quickly and effectively answer questions through phone calls, emails, or chat to assist customers with their needs. - Handle Complaints: Address customer complaints with empathy and professionalism, working towards a satisfactory solution. - Provide Product Information: Share detailed information about our products and services to help customers make informed decisions. - Maintain Customer Records: Accurately document customer interactions and feedback in our database for future reference and quality improvement. - Collaborate with Team Members: Work together with colleagues to ensure efficient service delivery and to suggest improvements in processes. Required Skills and Expectations:A successful candidate will have strong verbal and written communication skills to express ideas clearly. Good problem-solving abilities are essential for resolving customer issues efficiently. You should be friendly and approachable with a genuine desire to help others. Proficiency in basic computer skills and comfort with various communication tools is necessary. Adaptability and a positive attitude will help you thrive in a fast-paced environment. Experience is not mandatory, so we welcome freshers who are eager to learn and grow in the customer service field.

Hiring: Customer Service Executive - International ProcessLocation: MohaliExperience: 1-5 YearsSalary: 25,000 - 35,000 per month, based on experience, skills & competencyShift: Night Shift Candidates must be comfortable working in international/US shiftsJob OverviewWe are hiring Customer Service Executives to support an international client. The role involves handling customer queries, providing appropriate resolutions, and delivering a high-quality customer experience.Key ResponsibilitiesHandle customer queries through voice/customer service channels.Provide accurate information and effective solutions to customers.Maintain a professional and customer-focused approach.Resolve customer concerns within defined timelines.Follow process guidelines, quality standards and company policies.Maintain required productivity and customer satisfaction levels.Candidate Requirements1-5 years of experience in International Customer Service / International BPO.Excellent English communication skills.Strong customer-handling and problem-solving abilities.Comfortable working in night shifts.Candidates with experience handling international/US customers will be preferred.Salary & Benefits25,000 - 35,000 per month, depending on experience and competency.Opportunity to work with a leading international client.Growth-oriented work environment.TransportationFemale candidates: Drop facility available for night shifts as per company policy.Male candidates: No cab facility; candidates should arrange their own transportation.

As a Sales Manager, your primary role is to drive sales growth and strengthen our market presence. You will lead a team of sales representatives, guiding them to meet and exceed their targets. This position is based at our office on Kharar Road and requires 1-3 years of relevant experience.Key Responsibilities:- Lead Sales Team: Supervise and motivate the sales team to achieve individual and team sales goals, fostering a competitive yet collaborative atmosphere.- Develop Sales Strategies: Create and implement effective sales strategies that align with market trends and customer needs, ensuring sustainable growth.- Analyze Sales Performance: Regularly review sales data and metrics to assess performance, identifying areas for improvement and opportunities for growth.- Build Customer Relationships: Establish and maintain strong relationships with customers, understanding their needs and addressing any concerns to enhance customer satisfaction.- Conduct Training: Organize training sessions for the sales team, equipping them with the necessary skills and knowledge to succeed in their roles.Required Skills and Expectations:You should have strong communication and interpersonal skills to effectively manage your team and build relationships with clients. A proven track record in sales is essential, demonstrating your ability to drive results. You should be analytical, able to interpret data to make strategic decisions. A positive attitude, along with leadership qualities, is crucial for inspiring your team. Additionally, proficiency in relevant software tools for sales tracking and reporting will be beneficial.

Restaurant manager for cashier and management Should be smart for cash counter with good communication skill

Job Summary:We are looking for a Customer Relationship Manager to build and maintain strong relationships with customers, ensure high satisfaction, and drive repeat business.Key Responsibilities:Manage and maintain customer relationshipsHandle customer queries, complaints, and feedbackEnsure timely follow-ups and issue resolutionMaintain customer database and recordsCoordinate with sales and support teamsIdentify opportunities for upselling/cross-selling

We are looking for a dedicated Project Manager to oversee and manage projects effectively in our Mohali office. The ideal candidate will be responsible for planning, executing, and closing projects while ensuring they stay within scope, time, and budget.Key Responsibilities:- Project Planning: Create detailed project plans outlining tasks, timelines, and resources needed for project completion to ensure clarity and structure.- Team Coordination: Work closely with team members and stakeholders to ensure everyone is on the same page regarding project goals and responsibilities, enhancing teamwork and communication.- Budget Management: Monitor project budgets and expenses to ensure that projects are completed within financial constraints while maintaining quality.- Risk Assessment: Identify potential risks or issues that may affect project outcomes and develop strategies to mitigate those risks proactively.- Reporting: Provide regular project updates to stakeholders, ensuring transparent communication about progress and any challenges encountered.- Quality Assurance: Ensure that all project deliverables meet the required standards and specifications, focusing on customer satisfaction and project success.Required Skills and Expectations:Candidates should have a proven track record in project management with 2-8 years of experience in delivering successful projects. Strong communication skills are vital for coordinating with teams and stakeholders effectively. Proficiency in project management software is expected, along with the ability to analyze data, manage budgets, and handle conflicts. Candidates should demonstrate leadership qualities, be adaptable to change, and be committed to achieving project objectives on time.

We are looking for a dedicated Steward to join our team in Mohali. This is a full-time position that requires a candidate who is eager to learn and grow in a hospitality environment.Key Responsibilities:- Customer Service: Greet and assist guests in a friendly manner, ensuring they feel welcomed and valued during their dining experience. - Table Setting: Arrange tables and lay out cutlery and napkins properly before and after meals, maintaining a clean and organized appearance.- Order Taking: Listen carefully to customer orders and relay them accurately to the kitchen staff, ensuring timely service.- Cleaning Duties: Keep the dining area, kitchen, and customer service spaces clean and sanitized, following health and safety standards to provide a safe atmosphere for guests.- Stock Management: Check and maintain inventory of dining supplies such as tableware and cleaning products, informing the supervisor when stock levels are low.Required Skills and Expectations:- Communication Skills: Strong verbal skills are essential for effective interaction with guests and team members.- Attention to Detail: Must be meticulous in cleaning and setting tables to ensure a pleasant dining environment.- Team Player: Ability to work cooperatively with colleagues to provide the best service.- Time Management: Must efficiently manage time to ensure timely service, especially during busy periods.- Positive Attitude: A friendly and approachable demeanor is important for creating a welcoming atmosphere for guests.Candidates with a 12th-grade education or higher and a passion for customer service are encouraged to apply.

Position - Customer Care ExecutiveLocation: Industrial Area, Phase-8, Mohali, Punjab 160071Salary Range: 15KEmployment Type: Full-time, PermanentShifts: Morning & RotationalWork Arrangement: Work From OfficeRequirements:Qualifications: 12th and aboveFresher and Experienced both are welcome

As a Front Office Executive, you will play a crucial role in creating a welcoming atmosphere for visitors and managing daily administrative tasks essential for smooth operations. Your responsibilities will include:- Greeting Visitors: You will be the first point of contact for guests, welcoming them with a friendly demeanor and directing them to the appropriate personnel.- Handling Phone Calls: You will manage incoming calls, providing information and directing inquiries to the correct department or individual.- Managing Appointments: You will schedule and coordinate appointments for staff members, ensuring efficient use of time and resources.- Maintaining the Front Desk Area: You will keep the front office organized and presentable, creating a professional environment for visitors and employees.- Assisting with Administrative Tasks: You will support day-to-day office operations, such as filing documents, handling mail, and maintaining office supplies.To succeed in this role, you should possess the following skills and qualities:- Good Communication Skills: You must be able to convey information clearly and interact positively with guests and colleagues.- Organizational Skills: Being detail-oriented and able to manage multiple tasks efficiently is essential for smooth office operations.- Basic Computer Proficiency: Familiarity with office software and phone systems will help you perform your tasks effectively.- Professional Appearance: As a Front Office Executive, you should maintain a neat and professional appearance, as this reflects the companys image.- Reliability and Punctuality: Adhering to work schedules and being dependable is crucial for maintaining workflow and assisting your team.

We are seeking a dedicated Spa Therapist to join our team. In this role, you will provide excellent spa services to our clients, ensuring that they receive high-quality treatments in a relaxing environment.Key Responsibilities:- Provide Spa Treatments: Administer various treatments such as massages, facials, and body scrubs to enhance client relaxation and well-being.- Client Consultation: Engage with clients to understand their needs and preferences before each treatment, ensuring a personalized experience.- Maintain Cleanliness: Ensure that all spa areas, treatment rooms, and equipment are kept clean and organized following health and safety guidelines.- Product Knowledge: Stay informed about spa products and treatments to provide accurate information and recommendations to clients.- Schedule Appointments: Assist in managing the appointment calendar and ensuring timely service for all clients.- Build Client Relationships: Foster a welcoming environment and develop relationships with clients to encourage repeat visits and loyalty.Required Skills and Expectations:Candidates should have excellent communication skills, allowing for effective interaction with clients. A friendly and positive demeanor is essential to create a relaxing atmosphere. Basic knowledge of spa treatments and products is an advantage but not necessary for candidates with a willingness to learn. Since this role is part-time, flexibility in scheduling is expected. A commitment to providing exceptional customer service and a passion for wellness and beauty are key traits for success in this position.

We are seeking a passionate Business Development Manager based in Mohali, with experience ranging from 3 to 9 years. The ideal candidate will have a relevant Masters degree, Post Graduate Diploma, M.B.A/PGDM, or M.Com. The role is full-time and requires on-site work, focusing on expanding the companys client base and enhancing relationships with existing clients.Key Responsibilities:- Identify New Business Opportunities: Research and analyze market trends to discover potential clients and new business sectors.- Build Relationships: Foster strong partnerships with clients by understanding their needs and providing solutions tailored to their requirements.- Develop Strategies: Create and execute business development plans to achieve sales targets and growth objectives.- Conduct Market Analysis: Gather and analyze competitor data to understand trends and identify areas for improvement in service offerings.- Collaborate with Teams: Work closely with marketing and product teams to develop strategies that drive sales and enhance client satisfaction.- Prepare Proposals and Presentations: Create compelling proposals and presentations for potential clients, showcasing the benefits of our services.- Monitor Progress: Track sales metrics and prepare regular reports to assess outcomes and identify improvement areas.Required Skills and Expectations:- Strong analytical skills to assess market trends and business performance.- Excellent communication and interpersonal skills to effectively build client relationships.- Proven experience in sales or business development, demonstrating a track record of meeting or exceeding targets.- Ability to work collaboratively in a team-oriented environment while also being self-motivated.- Familiarity with CRM software and project management tools is an advantage.- A proactive approach to problem-solving and a strong understanding of customer needs in the sector.

As a Field Sales Executive based in Mohali, you will play a crucial role in driving sales and expanding our customer base. This full-time position is ideal for male candidates who have 0 to 1 year of experience and hold a degree in B.A, B.B.A, B.Com, B.Ed, or B.Sc.Key Responsibilities:- Customer Engagement: Actively engage with potential and existing customers to understand their needs and promote our products.- Sales Target Achievement: Work towards achieving monthly and quarterly sales targets set by the management to contribute to the overall growth of the company.- Market Research: Conduct research to identify new sales opportunities and understand market trends to stay competitive.- Relationship Building: Build and maintain strong relationships with customers to ensure repeat business and customer loyalty.- Reporting and Documentation: Maintain accurate records of sales activities, customer interactions, and feedback for management review.Required Skills and Expectations:- Strong communication skills, both verbal and written, to effectively convey product benefits to customers.- A proactive attitude and self-motivation to drive sales without much supervision.- Basic understanding of sales principles and techniques to engage customers effectively.- Ability to work collaboratively with team members and adapt to a fast-paced environment.- A willingness to travel within the assigned territory to meet clients and attend sales meetings. Candidates who are enthusiastic about sales and eager to learn and grow are encouraged to apply.

WE ARE HIRINGReceptionist CITC - The Hub of IT Address:1st Floor, CITY HEART, SCO 40 B, Janta Nagar,Kharar, Mohali, Punjab 140301 Contact:+91-7341103555 +91-8727963466 Website:www.citcchandigarh.com

We are looking for a motivated and dynamic Real Estate Sales Agent to join our growing team. The candidate will be responsible for generating leads, assisting clients in buying and selling properties, and closing real estate deals while delivering excellent customer service.Key ResponsibilitiesGenerate and manage property leads through calls, site visits, and marketing platformsUnderstand client requirements and suggest suitable residential or commercial propertiesConduct property site visits with clientsBuild and maintain strong relationships with buyers, sellers, and investorsNegotiate prices and terms between buyers and sellersMaintain updated property listings and client databaseCoordinate documentation and assist in deal closureAchieve monthly sales targetsRequirementsExperience in real estate sales or field sales preferred (Freshers can apply)Strong communication and negotiation skillsBasic knowledge of local real estate marketSelf-motivated and target-oriented personalityOwn vehicle preferredGood networking and relationship-building skillsSkills RequiredSales & Marketing SkillsClient HandlingNegotiation SkillsLead Conversion AbilityCommunication & Presentation Skills

* Lead generation through field sales & references* Client meetings and property presentations* Arrange and coordinate site visits* Follow-ups and deal closures* Achieve monthly sales targets

Key Responsibilities:1. Answer and direct phone calls: The receptionist cum executive assistant will be responsible for answering incoming calls and directing them to the appropriate department or individual.2. Greet and assist visitors: Welcoming visitors to the office, signing them in, and notifying the relevant employee of their arrival.3. Manage office correspondence: Handling incoming and outgoing mail, emails, and faxes, ensuring timely delivery to the intended recipients.4. Schedule appointments and meetings: Coordinating schedules for executives, booking meeting rooms, and sending out meeting invitations.5. Maintain filing systems: Organizing and maintaining physical and digital files to ensure easy retrieval of information when needed.6. Provide administrative support: Assisting executives with tasks like data entry, typing, and document preparation.7. Monitor office supplies: Keeping track of office inventory and ordering supplies as needed to ensure smooth operations.Required Skills and Expectations:1. Excellent communication skills: Ability to communicate effectively with clients, visitors, and colleagues.2. Proficiency in basic office software: Familiarity with word processing, spreadsheet, and email software.3. Organizational skills: Capable of multitasking, prioritizing tasks, and managing time efficiently.4. Professional demeanor: Must maintain a professional appearance and conduct when interacting with others.5. Attention to detail: Accuracy in handling correspondence, scheduling, and other administrative tasks.6. Ability to work independently: Self-motivated and capable of working with minimal supervision.