35

Customer Management Job Vacancies in Dehradun

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  • 2 - 5 yrs
  • 3.5 Lac/Yr
  • Dehradun
Professional Communication Direct Sales Service Marketing Customer Relationship Marketing Corporate Sales Time Management Leadership Management Skills Interpersonal Skills Lead Generation Field Sales Negotiation Skills
Job Title: Sales Manager Job Type: Full-timeJob Summary:Seeking an experienced Assistant Sales Manager to support sales operations and lead a team to achieve business targets.Key Responsibilities:
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  • 0 - 4 yrs
  • 3.8 Lac/Yr
  • Dehradun
Airport Ticketing Airline Operations Hospitality Customer Service Aviation Security Ground Staff Activities Aviation Cargo Handling Basic Computer Skills Airport Operation Ground Handling Airport Cargo Aircraft Marshalling Baggage Handling Passenger Assistance Problem Solving Flight Check-in Gate Operations Safety Regulations Security Procedures Emergency Response Time Management Communication Skills
As an Airport Terminal Services Agent in Dehradun, India, you will play a vital role in ensuring a seamless travel experience for passengers. You will assist travelers with various needs, from check-in to boarding.Key Responsibilities include:1. **Check-in Assistance**: You will help passengers with their check-in process, ensuring they receive their boarding passes and luggage tags accurately.2. **Passenger Guidance**: You will provide clear directions and information about flight schedules, gate numbers, and airport facilities to help passengers navigate the terminal.3. **Baggage Handling**: You will manage luggage and luggage-related queries, ensuring that bags are processed correctly and addressing any issues that arise.4. **Customer Service**: You will address passenger inquiries and complaints with professionalism, striving to enhance their travel experience through effective support and solutions.5. **Collaboration**: You will work closely with airline staff and other team members to coordinate services, ensuring efficient operations throughout the terminal.Required skills and expectations include:You should possess strong communication skills to interact effectively with passengers. A friendly and approachable demeanor is essential for providing excellent customer service. Attention to detail is important for managing check-in and baggage processes accurately. You should be able to work under pressure in a fast-paced environment and remain calm during peak travel periods. Flexibility in working hours, including weekends and holidays, will also be important for this role.
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  • 0 - 2 yrs
  • 4.5 Lac/Yr
  • Dehradun
Customer Relationship Outbound Calling Customer Care Customer Service Customer Support Customer Handling Customer Management International BPO Customer Communication Cold Calling Call Center
We are looking for a dedicated Customer Care Executive to join our team in Dehradun, India. This is a full-time work-from-home position suitable for candidates with 0 to 2 years of experience and who have completed their 12th grade.As a Customer Care Executive, you will be the first point of contact for our customers, ensuring they receive outstanding service and support. Your primary duty will be to assist customers with their inquiries and resolve any issues they may face in a timely and professional manner.Key responsibilities include:- **Handling Customer Inquiries**: Respond to questions via phone, email, and chat, providing accurate information regarding products and services.- **Issue Resolution**: Identify and solve customer problems efficiently while maintaining customer satisfaction throughout the process.- **Feedback Collection**: Gather feedback from customers to identify areas for improvement and help enhance our service offerings.- **Documentation**: Maintain clear and detailed records of customer interactions and transactions to keep track of customer issues.The ideal candidate should possess strong communication skills and a friendly demeanor, as building rapport with customers is key. A basic understanding of customer service principles and the ability to use computers and software tools effectively are essential. You should be patient, empathetic, and able to work independently while managing your time effectively.
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  • 0 - 2 yrs
  • 2.3 Lac/Yr
  • Rajpur Road Dehradun
Data Management Customer Service Receptionist Activities Interpersonal Skills Microsoft Office Telephone Handling Problem Solving Coordination Skills Written Communication Administrative Skills Convincing Power Office Work Front Desk Basic Computer Skills Proficiency in English
We are seeking a Front Office Executive to manage the daily administrative tasks and enhance the guest experience at our office on Rajpur Road. This full-time position is ideal for candidates with up to 2 years of experience.**Key Responsibilities:**- **Greet Visitors:** Welcome guests and clients with a friendly smile, ensuring a positive first impression.- **Maintain Reception Area:** Keep the front office clean and organized, making it a pleasant space for visitors and staff.- **Handle Phone Calls:** Answer incoming calls promptly and professionally, directing them to the appropriate departments as needed.- **Schedule Appointments:** Manage calendars by scheduling meetings and maintaining an efficient appointment system.- **Manage Correspondence:** Sort and distribute incoming mail and packages, ensuring timely communication within the organization.- **Assist with Administrative Tasks:** Support the office staff with tasks such as filing, data entry, and inventory management to ensure smooth operations.**Required Skills and Expectations:**The candidate must hold a B.A. degree and have excellent verbal and written communication skills. A friendly demeanor and strong interpersonal skills are essential for interacting with guests and team members. The ability to multitask and stay organized in a fast-paced environment is crucial. Basic computer skills and familiarity with office software are also required. While experience is preferred, candidates with a proactive attitude and a willingness to learn will be considered. This role is open only to male candidates.
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Sales Manager (1-3 Years)

Direct Watts SET Pvt. Ltd.

  • 1 - 3 yrs
  • 5.0 Lac/Yr
  • Dehradun
Direct Sales Customer Relationship Sales Operations Marketing Communication Marketing
Join Our Mission to Power Homes with Clean Energy!We're seeking a driven and charismatic Sales Manager to promote our innovative solar rooftop solutions to homeowners. As a key member of our sales team, you'll play a vital role in empowering homeowners to reduce their carbon footprint and energy costs.Key Responsibilities:1. Generate Leads: Engage with potential customers through door-to-door visits, introducing the benefits of solar energy.2. Convert Leads to Sales: Build strong relationships, understand customer needs, and offer tailored solar solutions.3. Meet Sales Targets: Achieve monthly sales goals while maintaining a high level of customer satisfaction.4. Provide Market Feedback: Share insights on customer behavior, market trends, and areas for improvement.Ideal Candidate1. Proven Sales Experience: Door-to-door or direct sales experience, with a track record of meeting sales targets.2. Excellent Communication Skills: Ability to engage with customers, build relationships, and negotiate sales.3. Self-Motivated: Target-oriented and able to work independently.4. Passion for Sustainability: Desire to contribute to a sustainable future and promote clean energy solutions.
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Hiring Store Officer For Joshimath

H.M.B.S. Textiles Pvt. Ltd.

Inventory Planning Stock Taking Inventory Stock Maintenance Basic Computer Skills Customer Handling Invoice Processing Material Management
We have vacant of 1 Store Officer Job in Joshimath, uttarakhand, Chamoli, Dehradun, Rishikesh, Haridwar, Experience Required : 2 Years Educational Qualification : Other Bachelor Degree Skill Inventory Planning, Stock Taking, Inventory, Stock Maintenance, Basic Computer Skills, Customer Handling, Invoice Processing, material management etc.
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  • 0 - 5 yrs
  • 1.3 Lac/Yr
  • Female
  • Paltan Bazaar Dehradun
Counter Sales Customer Management Communication Skills Hard Working Selling Skills Sales Retail Sales
We have vacancy for 2 Sales Girl Jobs in Paltan Bazaar, Dehradun for Freshers Educational Qualification : 12th Pass, 10th Pass, I.T.I., B.A, B.C.A, B.B.A, B.Com, B.Sc, Other Bachelor Degree, Post Graduate Diploma, M.A, M.C.A, M.Com, Any Master Degree Skill Counter Sales, Customer Management, Communication Skills, Hard Working, Selling Skills, Sales, Retail Sales etc.
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Direct Sales Counter Sales Good Communication Skills Cash Handling Stock Register Purchase Register Conflict Management Retail Sales Hard Working Handling Customer Queries Stores Maintenance Billing
- Open the store on time in the morning and ensure proper closing procedures in the evening, including the safety of the store keys.- Greet customers warmly, respond to their questions, and provide detailed information about Ayurvedic products.- Strive to achieve individual and store-level sales goals by actively participating in promotions and cross-selling products.- Provide comprehensive information about Ayurvedic medicines, formulations, and health benefits.- Use tools and resources provided by the company to effectively demonstrate product benefits.- Maintain a neat and attractive display of products, regularly updating arrangements to engage customers.- Ensure the cleanliness and ambience of the store at all times, maintaining an organized appearance.- Handle customer complaints promptly and effectively to restore satisfaction.- Participate in inventory management, cash reconciliation, order deliveries, and accurate record-keeping.- Collaborate with the team to manage daily tasks such as product refills, customer communication, and store upkeep.- Encourage satisfied customers to refer others by building trust and offering excellent service.- Follow company guidelines and contribute meaningfully to team activities.- Focus on customer satisfaction while promoting Ayurvedic health and wellness.
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Computer Skills Back Office Sales General Office Management Customer Relationship Communication Skills English Language
The Back Office Assistant plays a crucial role in supporting the operations of the business from behind the scenes. They are responsible for a variety of tasks that help keep the office running smoothly and efficiently. Responsibilities:1. Assist with back office sales activities, such as processing orders, managing inventory, and maintaining customer records.2. Provide general office management support, including organizing and maintaining files, completing paperwork, and handling incoming and outgoing correspondence.
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Hiring Freshers || Sales Girl (Female)

Skywings Advisors Private Limited

  • 0 - 6 yrs
  • 1.3 Lac/Yr
  • Dehradun
Sales Retail Sales Communication Customer Executive Clothing Sales Apparels Customer Management Selling Skills Hard Working
Job Profile -Retail Sales GirlsJob Role- Assisting Customer with products selection and purchase.Maintaining a clean and welcoming store environmentHandling Transaction and managing inventoryBuilding positive relationships with customers to encourage repeat business.Salary -10k to 15k Exp- Fresher or experience both can apply Job Location- DehradunSkills - Customer Executive, Clothing Sales Apparels , Customer Management Qualification -Graduation Interested Students can share there resume on 8126101397
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Field Sales Executive

FTechiz Solutions

Customer Relationship Corporate Sales Field Sales Direct Sales Lead Generation Technical Sales Marketing Communication Field Marketing Negotiation Skills Management Skills B2B Sales B2b Marketing B2B Sales Executive
Job Title: Field Sales ExecutiveLocation: Dehradun, UttarakhandCompany: Ftechiz Solutions Pvt. Ltd.Job Description:We are looking for a dynamic and motivated Field Sales Executive to join our team in Dehradun. The role involves client visits, lead generation, achieving sales targets, and building strong customer relationships.Key Responsibilities:Visit clients/retailers/distributors regularly.Generate leads and convert them into sales.Achieve monthly/quarterly sales targets.Collect market feedback and competitor insights.Submit daily sales and visit reports.Requirements:Minimum qualification: Graduate preferred.Own 2-wheeler with valid driving license.Good communication and interpersonal skills.Freshers/experienced candidates both can apply.
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Field Sales Executive (1-5 Years)

Sokanathan Fincap Advisory Services LLP

Customer Relationship Corporate Sales Marketing Communication Agency Sales Strategic Communication Direct Sales Lead Generation Negotiation Skills Field Sales Selling Skills Channel Sales Management Skills Field Marketing
We are looking for 10 Field Sales Executive Posts in Faridabad, Moradabad, Bijnor, Dehradun, Jalandhar, Agra, Mathura, Delhi, Mundka, Delhi, Okhla, Delhi, Greater Noida, with deep knowledge in Customer Relationship, Corporate Sales, Marketing Communication, Agency Sales, Strategic Communication, Direct Sales, Lead Generation, Negotiation Skills, Field Sales, Selling Skills, Channel Sales, Management Skills, Field Marketing and Required Educational Qualification is : Higher Secondary, Secondary School
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Area Manager

Sounza Group of Companies

Area Field Manager Area Manager Journalist Adaptability: Handling Staffs Hardcore Sales Marketing Lead Generation Leadership Skills Sales Communication Skills Time Management Customer Relationship Management Market Analysis Leadership Communication Strategic Planning
Area Manager in a Hindi Daily Newspaper, Dainik Saunjaarea Manager for the States of Bihar, Uttar Pradesh, Jharkhand, Madhya Pradesh, Chhattisgarh, New Dehi, Himachal Pradesh, Rajasthan and Uttarakhand is Required.positions : Area Managerexperience : No Experience Requiredremuneration/salary: upto Rs 25,000 per Month.place of Work : Bihar, Uttar Pradesh, Jharkhand, Madhya Pradesh, Chhattisgarh, New Dehi, Himachal Pradesh, Rajasthan and Uttarakhand.qualification Required: Any Graduate and Above (diploma or Degree in Journalism Can also Apply)number of Vacancies: 2775skills Required: Some Key Skills Include:1. Leadership: Ability to Lead and Motivate a Team of Journalists, Editors, and Sales Representatives.2. Communication: Strong Written and Verbal Communication Skills for Coordinating with Staff, Clients, and Corporate Headquarters.3. Strategic Planning: Developing and Implementing Strategies to Increase Circulation, Advertising Revenue, and Market Share in the Assigned Area.4. Problem-solving: Addressing Operational Challenges such as Distribution Issues, Personnel Conflicts, and Customer Complaints.5. Sales and Marketing: Knowledge of Advertising Sales Techniques and Strategies to Attract Advertisers and Increase Revenue.6. Budgeting and Financial Management: Managing Budgets, Controlling Costs, and Ensuring Financial Targets are Met.7. Market Analysis: Monitoring Market Trends, Competition, and Reader Preferences to Adapt Strategies Accordingly.8. Customer Relationship Management: Building and Maintaining Relationships with Subscribers, Advertisers, and other Stakeholders.9. Time Management: Efficiently Managing Time and Resources to Meet Deadlines and Achieve Targets.10. Adaptability: Ability to Adapt to Changes in Technology, Industry Trends, and Company Policies.selection Process:1. Written Test (online/offline) * Most Preferred Book: Area Manager Recruitment Guide By Prabuddham Publication2. InterviewOnly Residents of Bihar, Uttar Pradesh, Jharkhand, Madhya Pradesh, Chhattisgarh, New Dehi, Himachal Pradesh, Rajasthan and Uttarakhand Shall Apply to this Post, Candidates from other States Need to Relocate to These States.for More Details Visit Our Website: Www.sounza.com > Career
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Client Relationship Manager (Full Time)

Vivekanand Healthcare Accred Solution Private Limited

Marketing Client Servicing Customer Relationship Powerpoint Convincing Power Revenue Expansion English Language Email Writing Healthcare Executive Strategic Thinking
Job DescriptionPositions For: Client Relationship Manager (CRM)Company: VIVEKANAND HEALTHCARE ACCRED SOLUTION PRIVATE LIMITEDLocation: Pan India state wise [No of Positions]Andhra Pradesh - 3Arunachal Pradesh - 1Assam - 1Bihar 2Chhattisgarh - 2Goa - 1Gujarat - 3Haryana - 3Himachal Pradesh - 2Jharkhand - 2Karnataka - 3Kerala - 1Madhya Pradesh - 5Maharashtra - 5Manipur - 1 Meghalaya - 1Mizoram - 1Nagaland - 1Odisha - 1Punjab - 3Rajasthan - 5Sikkim - 1Tamil Nadu - 3Telangana - 1Tripura - 1Uttar Pradesh - 3Uttarakhand - 2West Bengal - 2Union Territories:Andaman and Nicobar Islands - 1Chandigarh - 1Dadra and Nagar Haveli and Daman and Diu - 1Delhi - 3Jammu and Kashmir - 2Ladakh - 1Lakshadweep - 1Puducherry - 1(Remote / Freelance Model)Industry: Healthcare Consulting & AccreditationEmployment Type: Freelance / Performance-BasedCompensation: 5% 8% Commission Per Successful Project (Based on Deal Value & Performance)________________________________________ About the CompanyVivekanand Healthcare Accred Solution Private Limited is a specialized consultancy committed to raising healthcare standards through expert support in NABH, NABL, JCI, and ISO accreditation. We empower hospitals, clinics, and diagnostic labs to implement quality systems that ensure compliance, safety, and clinical excellence. Trusted by healthcare institutions across India, we deliver measurable results with a people-first approach.________________________________________ Position OverviewWe are looking for a result-driven Client Relationship Manager (CRM) to drive business growth through strategic client acquisition and relationship building. As a key representative of our consultancy, you will engage healthcare institutions, understand their needs, and guide them toward quality improvement through our services.This role is commission-based, offering 5% to 8% per successful deal, with no fixed salary. Its ideal for self-motivated professionals with healthcare industry knowledge and a strong network.________________________________________ Key Responsibilities Identify and engage prospective clients such as hospitals, labs, diagnostic centres, and clinics Promote and explain our healthcare accreditation services (NABH, NABL, JCI, ISO) Manage the full client lifecycle: lead generation, deal closure, onboarding coordination, and relationship nurturing Coordinate with internal quality consultants and trainers to ensure smooth project execution Track client satisfaction and maintain long-term relationships for referrals and renewals Stay updated with accreditation standards, compliance trends, and industry developments Maintain accurate reporting of leads, follow-ups, closures, and commissions________________________________________ Ideal Candidate Profile Background in hospital marketing, healthcare marketing, or sales 5+ years of relevant experience in healthcare or accreditation advisory preferred Excellent communication and relationship-building skills Strong networking ability with hospitals and healthcare decision-makers Ability to work independently with minimal supervision Strong understanding of NABH, NABL, JCI, or ISO processes is a bonusEducational Background: Bachelor's Degree: A bachelor's degree in a relevant field like Business Administration, Marketing, or Communications is often a good starting point. Master's Degree (Optional): An MBA with a focus on marketing or CRM can provide a competitive advantage for senior roles. CRM-Specific Courses: Certifications or specialized courses in CRM software, like Salesforce or HubSpot, can enhance your qualifications. ________________________________________ Compensation Performance-Based Model Commission Only: Earn 5% 8% of each deals total value based on project size and performance No fixed monthly salary, offering unlimited earning potential Commissions paid upon confirmed deal and client onboarding High-value projects can yield 25,000 to 1,00,000+ per deal Additional performance incentives may be considered over time________________________________________ How to ApplyTo apply, send your CV or professional profile to: [vivekanandhealthcareaccredsolu@gmail.com] [9053515351, 8648044804]Subject Line: Application for CRM Role [Your Name]________________________________________ Join a Mission That MattersBe part of a purpose-driven organization thats reshaping Indian healthcare by bringing quality, safety, and excellence to every institution we work with. If youre ambitious, connected, and driven by performance we want you on our team.
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Along With Sales Skills Follow-up Abilities and Good Time Management Are Also Important. Most Importantly Direct Sales Educational Sales Education Loan Sales
strong communication and customer service skills to handle queries and build trust. Basic knowledge of insurance products, along with sales skills, helps in suggesting suitable policies to clients. Familiarity with CRM tools, follow-up abilities, and good time management are also important. Most importantly, a CRE should maintain honesty and professionalism while dealing with customer information.
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  • Fresher
  • Sahastradhara Road Dehradun
Time Management Skills Communication Customer Support Self Confidence Self-motivated
Sales Generation: Contribute to sales targets by effectively communicating the value proposition of products/services. Customer Relationship Management: Build rapport with customers, understand their needs, and provide solutions. Record Keeping: Maintain accurate records of customer interactions and update databases. Adherence to Scripts and Guidelines: Follow company scripts and procedures while interacting with customers. Meeting Targets: Achieve individual and team sales targets. Product Knowledge: Stay informed about products and services, pricing, and promotions. Problem Solving: Address customer issues and complaints effectively. Follow-up: Follow up with customers to ensure satisfaction and identify opportunities for upselling or cross-selling.
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Sales Manager (Full Time)

Hindolo Infra B2B Market

Direct Marketing Retail Sales Sales Operations Lead Generation Customer Relationship B2B Sales Field Sales Project Sales Lead Management Sales Target Sales Communication Skills Area Sales Sales Strategy Negotiation Skills Direct Sales
The Sales Manager is responsible for overseeing all sales activities within the company, including direct marketing, retail sales, sales operations, lead generation, customer relationship management, B2B sales, field sales, project sales, lead management, and achieving sales targets. The Sales Manager will be in charge of developing and implementing sales strategies to drive business growth. Key responsibilities include managing a team of sales professionals, developing relationships with key clients, negotiating contracts, and ensuring customer satisfaction. The ideal candidate will have strong communication skills
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Sales & Service Engineer

UV VIS India Pvt Ltd

Technician Activities Machine Maintenance Utility Maintenance Preventive Maintenance Technical Services Customer Management Field Service Hardware Installation Communication Skills
Join Our Team & Drive Innovation in Diagnostics!Are you passionate about cutting-edge IVD equipment and eager to make a difference in the medical diagnostics industry? Spectrum Medical Ind Pvt Ltd is looking for a dynamic Sales & Service Engineer to join our team!What Youll Do: Install, maintain, and troubleshoot biochemistry, hematology, and electrolyte analyzers Provide technical support and training to clients Develop strong customer relationships and drive sales growth Work closely with the sales team to expand market reach Ensure seamless after-sales service and client satisfactionWhat Were Looking For: Engineering background (Biomedical, Electronics, or related field) Experience in IVD or medical lab equipment (preferred) Strong problem-solving & communication skills Willingness to travel and support customersWhy Join Us? Competitive salary & incentives Growth opportunities in the fast-evolving IVD industry Work with cutting-edge lab technology Be part of a team thats revolutionizing diagnostics! Apply now andgrowwithus.
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Looking For Relationship Manager

Club Mahindra Holidays

  • 0 - 4 yrs
  • 4.0 Lac/Yr
  • Mussoorie
HNI Acquisition Sales Customer Relationship
JD for Relationship ManagerJob Purpose: To make powerful and successful sales presentations in different settings; to keep abreast with the organization's products and services; to crack profitable deals and referrals to achieve sales targetsJob Responsibilities: Achieving stretched targets in a result-focused environment Preparing pre-sales proposals for prospective clients Delivering inspiring sales presentations to convert prospects to successful sales Handling objections and resolving member/ customer conflicts by constantly connecting with them through member meetings Identifying potential customers and new business opportunities Building and maintaining strong client relationship and high level of customer service Being updated on new products and services Provide necessary support in booking first time holiday for new members and generate quality referrals from themCandidate Specification: Strong field Sales Experience (ready to work for 6 days in a week (week off between Mon Thu)) Strong Results Orientation and Execution Excellence High Energy and Passion High Customer Centricity
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  • 0 - 2 yrs
  • 4.5 Lac/Yr
  • Dehradun
Customer Relationship Data Management Time Management Staff Management Community Development Organizational Management Communication System Public Speaking Call Center Computer Operations Recruitment Development Proficiency in English Communication Skills
We are looking for a Back Office Officer in Dehradun, India, to support daily operations and ensure smooth functioning of our office tasks. This role is perfect for fresh graduates or individuals with up to two years of experience.Key Responsibilities include:1. **Data Entry**: Accurately input and manage data in our systems to maintain up-to-date records.2. **Documentation Support**: Assist in handling important documents, ensuring they are organized and easily accessible.3. **Communication**: Collaborate with other team members and departments to facilitate workflow and resolve issues.4. **Reporting**: Prepare regular reports on daily activities and tasks to help management track progress and improvements.5. **Customer Assistance**: Address inquiries and provide support to customers as needed, helping enhance their experience with our services.Required skills and expectations include:- **Attention to Detail**: You should be thorough and meticulous in your work to avoid errors and ensure accuracy in data handling.- **Communication Skills**: Effective verbal and written communication is essential for interacting with colleagues and clients.- **Organizational Skills**: The ability to prioritize tasks and manage time efficiently is crucial for maintaining productivity.- **Basic Computer Proficiency**: Familiarity with standard office software and tools, like MS Office, is necessary for performing daily tasks.- **Team Player**: A willingness to collaborate openly with others and contribute positively to the team environment is expected.
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Customer Relationship Outbound Calling Customer Care Customer Service Customer Support Customer Handling Customer Management International BPO Cold Calling Customer Communication Call Center
A Customer Care Executive is responsible for handling customer inquiries, resolving customer issues, and providing excellent customer service. The main responsibilities include answering incoming calls, making outbound calls, responding to emails, and providing support to customers through various communication channels. Skills required for a Customer Care Executive include:1. Customer Relationship Management: Building and maintaining positive relationships with customers to ensure satisfaction and loyalty.2. Outbound Calling: Making proactive calls to customers for sales, follow-ups, and feedback.
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Customer Relationship Customer Calling Internal Communication Communication System General Office Management Microsoft Excel English Language Computer Skills Microsoft Word Followups Back Office Sales Quick Learner Communication Skills Email Writing
We are looking for 640 Back Office Assistant Posts in Delhi,Gurgaon,Lucknow,Kanpur,Chandigarh,Amritsar,Ludhiana,Mohali,Dehradun,Ambala, with deep knowledge in Customer Relationship,Customer Calling,Internal Communication,Communication System,General Office Management and Required Educational Qualification is : Higher Secondary, Secondary School, Vocational Course, B.A, B.B.A, B.Com, M.A, M.Ed, M.Sc
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