Customer Care Job Vacancies in Thaltej

Job Overview: A person who will be responsible for managing new projects, service and maintenance management, Handling of site visits, telephonic support and ticket management, customer relations, quality checks, and feedback management.The successful candidate will work closely with the team to ensure customer satisfaction and timely project completion.Roles & Responsibilities Leads on-site service activities, including installations, commissioning, complex repairs, and AMC execution. Acts as a key link between customer support and field technicians.Requirement Skills Conduct site assessments, installations, and commissioning for customer projects. Handle AMC maintenance schedules, complex repairs, and system troubleshooting on-site. Manage customer training during handovers and ensure systems are fully operational. Prepare service reports, including site observations and recommendations. Collaborate with service managers on performance tracking and resource planning. Provide feedback for process improvements and SOP revisions. Assist in customer feedback analysis and participate in service quality reviews.Education Qualification Bachelor's / Diploma degree in Engineering or a related field.