Hiring Fresher - Airline Customer Service Representative - Hyderabad

passengers with check-in, boarding, and flight-related queries.

Handle ticketing, baggage, and reservation-related requests.

Provide information about flight schedules, delays, cancellations, and boarding gates.

Support passengers with baggage issues and coordinate with baggage-handling teams.

Handle customer complaints and provide appropriate solutions.

Assist elderly passengers, families, and passengers requiring special assistance.

Verify passenger documents according to airline procedures.

Maintain accurate passenger and service records.

Coordinate with airport, security, ground-handling, and airline teams.

Ensure a smooth and professional passenger experience.

Follow airline safety, security, and customer-service policies.

Eligibility

Minimum 10+2 / equivalent qualification.

Good English and communication skills.

Customer-service and interpersonal skills.

Basic computer knowledge.

Professional appearance and positive attitude.

Ability to work in shifts, including weekends and holidays.

We are seeking an enthusiastic Airlines Executive to join our team in Patna, India. This full-time position is ideal for candidates with 0 to 2 years of experience and requires at least a 10th-grade education.

Key Responsibilities:

- Customer Service: You will assist passengers with their travel needs, including booking tickets, providing flight information, and addressing inquiries to ensure a positive travel experience.

- Flight Coordination: You will help manage flight schedules and assist in coordinating check-in processes, ensuring that all procedures run smoothly and efficiently.

- Administrative Support: This role involves maintaining accurate records and documentation related to flights and passengers, ensuring compliance with airline policies and procedures.

- Problem Resolution: You will address and resolve any issues that arise during the travel process, demonstrating professionalism and empathy to maintain customer satisfaction.

Required Skills and Expectations:

Candidates should have strong communication skills and the ability to work effectively in a team environment. Attention to detail is crucial, as you will be handling sensitive information and managing various tasks simultaneously. A proactive approach to problem-solving and the ability to remain calm under pressure will be essential. Additionally, candidates must be willing to work from the office and commit to a full-time schedule. Prior experience in customer service or a similar role will be beneficial but is not mandatory.

• Experience

  0 - 2 Years

• No. of Openings

  45

• Education

  12th Pass

• Role

  Airline Retail Customer Service Associate

• Industry Type

  Hotel / Travel / Airline / Hospitality

• Gender

  [ Male / Female ]

• Age Limit

  18 - 38 Yrs.

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Benefits include

  Flexible Working Hours, Overtime Pay, Joining Bonus, Travel Allowance (TA), Petrol Allowance, Mobile Allowance, Internet Allowance, Health Insurance, ESI, Food/Meals, Accommodation, 5 Working Days, One-way Cab

• Face Interview Location

  kolkata