Walkin For Customer Service Manager Jobs (Freshers)

We're Hiring: Support Executive(L1 level) at WhiteBooks

Location: Hyderabad

Work Mode: Full-Time

Immediate Joiners Preferred

WhiteBooks is looking for a proactive and customer-focused Support Executive to support our growing B2B SaaS platform in the finance and customer experience space. If you enjoy helping customers, resolving issues, and delivering a seamless support experience, this role is for you.

The Role

You will be responsible for assisting customers with product-related queries, troubleshooting issues, and ensuring a smooth customer experience. You'll work closely with internal teams including product, engineering, and customer success to resolve concerns efficiently and maintain high customer satisfaction.

What We're Looking For

0-3 years of experience in Customer Support, Technical Support, Application Support, or related roles

Graduates and professionals from BBA, , MBA (Finance), CA Inter, and CMA Inter backgrounds are welcome to apply

Good understanding of customer support processes and issue resolution

Ability to troubleshoot and resolve customer queries effectively

Familiarity with SaaS platforms and support workflows

Exposure to FinTech, GST, accounting, or financial platforms is a plus

Strong communication and interpersonal skills

Good verbal communication in English and Hindi is mandatory; proficiency in regional languages is preferred

Good analytical and problem-solving abilities

Ability to manage multiple tasks in a fast-paced environment

Customer-first mindset with attention to detail

Key Responsibilities

Handle customer queries through calls, emails, and support tickets

Troubleshoot and resolve product-related issues within defined timelines

Coordinate with internal teams for issue escalation and resolution

Ensure high customer satisfaction and timely follow-ups

Maintain accurate records of customer interactions and resolutions

Assist customers in understanding product features and usage

Why Join WhiteBooks?

Work on innovative FinTech SaaS products solving real business challenges

Collaborative and growth-focused work culture

Opportunity to work closely with cross-functional teams

Exposure to cutting-edge technologies and customer experience operations

Immediate joiners are strongly preferred.

Interested candidates can share their resumes to or reach out directly.

• Experience

  Fresher

• No. of Openings

  3

• Education

  Graduate (B.B.A, B.Com, B.Tech/B.E)

• Role

  Customer Service Officer

• Industry Type

  Accounting / Finance

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Walk-in interview location

  Flat No: 303, Gayathri Heights, Jubilee Enclave, HITEC City, Hyderabad, Telangana 50008

• Walk-in Date

  23/09/2026 - 11/10/2026

• Walk-in Time

  11:00 AM - 03:30 PM