Customer Support Executive - Inbound Semi-Voice ProcessnnCompany: Palred TechnologiesnLocation: Banjara Hills, Hyderabad - Road No. 12nDesignation: Customer Support ExecutivenProcess: Inbound - Semi-VoicenEmployment Type: Full-TimennJob DescriptionnnWe are looking for enthusiastic and customer-focused Customer Support Executives to join our inbound semi-voice process. The candidate will be responsible for handling customer queries, providing appropriate information, and ensuring a positive customer experience.nnKey Responsibilitiesnn- Handle inbound customer calls and customer queries professionally.n- Provide accurate information and appropriate solutions to customers.n- Handle customer requests through voice and non-voice channels.n- Maintain proper records of customer interactions.n- Escalate complex issues to the concerned team when required.n- Follow company policies, processes, and service standards.n- Ensure a high level of customer satisfaction.nnRequired Skillsnn- Excellent communication skills.n- Fluency in Telugu, Hindi, and English.n- Good listening and problem-solving skills.n- Basic computer knowledge and typing skills.n- Customer-focused attitude.n- Ability to work effectively in a team.nnWork TimingsnnMonday to Friday: 9:00 AM - 6:00 PMnSaturday: Half DaynSunday: Weekly OffnnLocationnnPalred Technologies, Road No. 12, Banjara Hills, Hyderabad