Customer Associate Job Vacancies in Banjara Hills

Role DescriptionThis is a full-time role for a Customer Care Executive. As a Customer Care Executive, your day-to-day tasks will include providing customer support, ensuring customer satisfaction, and delivering outstanding customer service. You will also be responsible for customer communication, sales activities, and customer relationships. Timings 9:00 AM 6:00 PM & rotational week offs. This is an on-site role located in Banjara Hills Hyderabad.QualificationsCustomer Support, Customer Satisfaction, and Customer ServiceExcellent communication skillsSales experienceAbility to handle customer queries and resolve issuesStrong problem-solving skillsGood interpersonal skillsAbility to work well in a teamProficiency in multiple languages is a plus

DescriptionWe are looking for an enthusiastic Telesales Representative to contribute in generating sales for our company. You will be responsible for closing sales deals over the phone and maintaining good customer relationships. An effective telesales representative must be an excellent communicator and have superior people skills. They must be comfortable presenting products or services over the phone as well as dealing with complaints and doubts. The goal is to help the company grow by bringing in customers and developing business.ResponsibilitiesContact potential or existing customers to inform them about a product or service using scriptsAnswer questions about products or the companyAsk questions to understand customer requirements and close salesDirect prospects to the field sales team when neededEnter and update customer information in the databaseTake and process orders in an accurate mannerHandle grievances to preserve the companys reputationGo the extra mile to meet sales quota and facilitate future salesKeep records of calls and sales and note useful informationRequirementsProven experience as telesales representative or other sales/customer service roleProven track record of successfully meeting sales quota preferably over the phoneGood knowledge of relevant computer programs (e.g. CRM software) and telephone systemsAbility to learn about products and services and describe/explain them to prospectsExcellent knowledge of EnglishExcellent communication and interpersonal skillsCool-tempered and able to handle rejectionOutstanding negotiation skills with the ability to resolve issues and address complaints

Languages required : English and Hindi OR Tamil/Kannada/MalayalamFreshers or Experience can applyLocation : Lakdikapul, Bowenpally and KPHB

PURSUING CANDIDATES ARE ELIGIBLE DO APPLYBELOW 30 YEARSURGENT REQUIREMENT FOR VOICE PROCESSQUALIFICATION : INTER OR ANY GRADUATELANGUAGES : ENGLISH,HINDI & TELUGU MANDATORY WITH GOOD COMMUNICATION SKILLSWORK FROM OFFICEWORK LOCATION : BEGUMPETNOTE : FACE TO FACE INTERVIEW MANDATORY

Handling customer calls both inbound and Outbound.

Key Responsibilities:Develop and maintain strong working relationships with bank branch staff.Drive insurance sales through the assigned bank branches.Identify cross-selling and upselling opportunities with bank customers.Conduct regular training sessions and joint sales calls with bank employees.Ensure compliance with internal and regulatory guidelines.Monitor and achieve sales targets as per the business plan.Resolve partner and customer queries in a timely manner.Report daily/weekly/monthly sales performance to the management.Work closely with internal teams for policy issuance, claims, and service support.

As a Customer Success Associate, you will play a vital role in ensuring customer satisfaction and support at our Hyderabad location. This entry-level position is perfect for fresh graduates looking to begin their careers in finance.In this role, you will handle customer calls and address their inquiries. You will also perform document verification to ensure all necessary papers are accurate and complete. Additionally, you will follow up on payments and update customer records in our systems. Strong communication skills in both Hindi and English are crucial, as you will frequently interact with customers.Key Responsibilities:- Customer Calls: Engage with customers to provide support and resolve issues, ensuring a positive experience.- Document Verification: Review and verify documents submitted by customers, maintaining high accuracy standards.- Payment Follow-Ups: Communicate with customers regarding outstanding payments, helping to ensure timely transactions.- System Updates: Maintain and update customer information in the database regularly to keep records current.Required Skills and Expectations:We expect you to have a positive attitude and a willingness to learn. Strong verbal communication skills in Hindi and English are essential for effectively interacting with our diverse customer base. Attention to detail will be necessary when verifying documents and updating systems.This is a full-time office-based position in Khajaguda, Hyderabad, with a standard work schedule. If you are looking to kickstart your career in customer success within a finance context, we encourage you to apply.

As a Customer Success Associate, you will play a vital role in ensuring customer satisfaction and loyalty. This full-time position is based in Khajaguda, Hyderabad, and is open to fresh graduates. In this role, you will handle customer calls to address inquiries and provide assistance. You will be responsible for verifying documents submitted by customers to ensure accuracy and compliance. Regular follow-ups on payments will be part of your responsibilities, ensuring customers are informed and guided through any payment processes. Additionally, maintaining and updating the system with relevant customer information is crucial to keep accurate records.To excel in this position, you must possess strong communication skills in both Hindi and English, allowing you to interact effectively with diverse customers. A positive attitude is essential, as you will be working closely with clients and contributing to their overall experience with the company. This role requires creativity and problem-solving skills to address customer needs effectively. You should be detail-oriented to carry out document verifications and updates accurately. Since this position requires you to work from the office, you will engage directly with customers and team members, fostering collaboration and support. Your commitment to customer success will help drive satisfaction and retention, making an impact in our growing organization.

Call Centre Associate Roles & Responsibilities: Managing Inbound and/or outbound calls Following various communication scripts when speaking to a customer; Identifying customer needs, calls should be answered in weekend & festivals ; Upselling products and services wherever possible; Building sustainable customer relationships; Keeping records of all conversations organized; Building product knowledge; and improving performance and achieve targets. Maintaining and improving quality results by adhering to standards and guidelines.Call Centre Agent Skills: Detail-oriented: Agents must listen carefully to customers and be able to pick up on small details to provide accurate responses to customers. Organized: Agents need to be able to acces

Hiring voice Process+2 to Any Graduatework from Officeinterested Direct Walkin - Varun Towers 2,3rd Floor, Begumpet, Opposite to Metro Pillar No1388, Hyderabad

Key Responsibilitiesand Summary:Call Centre Agent Roles & Responsibilities:ManagingInbound and/or outbound callsFollowingvarious communication scripts when speaking to a customer.