Customer Care Fresher Jobs in Andheri East

Calling & Student Support ExecutiveCompany: Dipti Vartak AcademyLocation: Andheri East, Mumbai - Work from officeEmployment Type: Full-timeWorking Schedule: 9 working hours beginning at 10:00 AM, six days per week, with one flexible weekly offExperience: 0-2 years preferred; strong fresh graduates may also be consideredCompensation: 25,000-30,000 per month CTCJoining Preference: ImmediateReporting To: Team Lead / Operational OwnerLanguage Requirement: Strong spoken Hindi and functional spoken English; Marathi will be an advantageCandidates living within approximately 15-20 km of the office, or those who can commute reliably to Andheri East, will be preferred.About Dipti Vartak AcademyDipti Vartak Academy is a fast-growing online education and community platform that helps home bakers develop their skills and build successful baking businesses.We conduct daily webinars, bootcamps, recorded courses, live student support sessions, challenges, community activities, events and multiple membership programs.Our work environment is fast-moving and execution-driven. We interact with a large number of students and leads across different stages of their journey, making clear communication, disciplined follow-up and a strong student experience extremely important.About the RoleWe are looking for a confident, dependable and empathetic Calling & Student Support Executive to manage frontline communication with DVA students and leads.This is primarily a student calling, onboarding, support and follow-up role. The person will be responsible for proactively contacting students, helping them understand their next steps, resolving routine queries, maintaining accurate records and ensuring that pending matters are followed through until closure.The role will also involve follow-up with interested or warm leads from time to time. However, this is not primarily a telesales or sales-closing position at the beginning.A candidate who demonstrates strong communication, persuasion, objection-handling and conversion ability may gradually take on greater sales responsibilities and potentially move into a dedicated sales role over time.Key ResponsibilitiesStudent Calling and Follow-upMake outbound calls to students and leads for assigned activities and campaigns.Call students for webinar, bootcamp, live-session, challenge and event reminders.Confirm attendance and participation wherever required.Follow up with students who have registered but have not completed an important next step.Conduct callbacks and repeat follow-ups where required.Contact inactive or disengaged students for specific reactivation activities.Follow up for feedback, confirmations and other program-related requirements.Understand the purpose of each calling activity instead of treating the job as merely completing a calling list.Student Onboarding and SupportAssist students during onboarding into DVA programs, communities and platforms.Help students understand where to access their program, sessions, groups and resources.Handle routine queries related to schedules, joining links, registrations, program access, challenges and other operational matters.Check whether students have joined the correct WhatsApp groups or communities.Guide students clearly regarding the next action they need to take.Gradually build sufficient knowledge of DVA programs and processes to resolve routine queries independently.Route concerns to the appropriate team member wherever specialist intervention is required.Lead Follow-up and Sales SupportFollow up with interested, warm or hot leads when assigned.Understand the lead's requirement and current level of interest.Answer basic factual questions regarding relevant DVA programs based on approved information.Follow up with prospects who have shown interest but have not completed enrolment.Help prospects complete the required next step where appropriate.Identify high-intent prospects and coordinate with the relevant team member for further sales conversations.Support enrollment-related follow-ups without turning every student interaction into a sales pitch.Sales will not be the primary responsibility initially, but the candidate's ability to influence, persuade and convert will be observed as a potential future growth path.Tracking and CRMMaintain accurate call records, conversation notes and follow-up statuses.Update student and lead information in Google Sheets, CRM systems and internal trackers.Record callbacks, pending actions and commitments accurately.Update outcomes after each meaningful interaction.Ensure that information remains current and usable by other team members.Maintain clear records of unresolved matters and final closure.Identify incomplete or inconsistent information and get it corrected.Follow-up and ClosureTrack every assigned follow-up until it is genuinely completed or appropriately closed.Ensure callbacks happen when promised.Follow up again if the student or lead has not completed the required action.Maintain clear visibility of open and pending matters.Coordinate internally where another team member's intervention is required.Verify whether the required action has actually happened rather than assuming completion.Avoid allowing cases to remain unattended merely because the first call or message has been made.The expected approach is:Understand Contact Communicate Record Take the next action Follow up Escalate where required CloseWhatsApp and Student CommunicationCommunicate with students and leads through WhatsApp wherever required.Send approved links, reminders, instructions and resources.Follow up on WhatsApp after calls when appropriate.Communicate respectfully, patiently and professionally.Adapt communication to the student's situation rather than sounding mechanically scripted.Ensure important information from conversations is captured in the relevant system or tracker.Avoid making commitments or promises outside the person's authority.Problem-Solving and EscalationUnderstand routine student issues before escalating them.Attempt approved basic troubleshooting or process resolution wherever applicable.Distinguish between matters that can be handled independently and those requiring intervention.Escalate payment, refund, technical, sensitive or exceptional issues to the appropriate person.Provide complete context while escalating instead of merely forwarding a screenshot or message.Mention the issue, actions already taken, current status and what support is required.Follow up internally where necessary until the student receives closure.Avoid making unauthorised decisions regarding refunds, discounts, special payment terms or other commercial exceptions.Systems and Digital ToolsWork comfortably with WhatsApp and WhatsApp Business.Use Google Sheets, Google Docs and Google Forms for routine tracking and coordination.Work with CRM and telecalling systems used by the organisation.Update student and lead information accurately across systems.Use learning/community platforms and internal dashboards as required.Learn tools such as GHL or similar CRM platforms after training.Use ChatGPT, Claude or other AI tools for approved routine drafting, summarisation and support activities where required.Learn and adapt to new tools introduced by the organisation.The candidate is not expected to know DVA's complete technology stack before joining, but should be comfortable learning unfamiliar systems quickly.Candidate ProfileWe would prefer someone with 0-2 years of relevant experience in areas such as:Student supportCustomer supportTelecallingEdTech or online educationCoaching or training businessesCustomer successInside salesService operationsFrontline customer communicationStrong fresh graduates may also be considered if they demonstrate unusually good communication, confidence, maturity, discipline and willingness to follow up consistently.Prior experience in the baking industry is not required.Prior sales exposure will be an advantage but is not compulsory.Essential SkillsThe candidate must demonstrate:Strong spoken HindiFunctional spoken and written EnglishClear and respectful verbal communicationConfidence speaking to people over the phoneStrong listening abilityPatience and empathy while dealing with studentsComfort making repeated outbound callsBasic working knowledge of Google SheetsBasic computer and smartphone proficiencyAbility to maintain accurate notes and recordsAbility to follow scripts and SOPs without sounding roboticBasic logical problem-solvingAbility to learn unfamiliar software without constant guidanceDiscipline in tracking callbacks and pending actionsA strong follow-through and closure mindsetTool ExposurePrevious hands-on exposure to any of the following will be an advantage:WhatsApp / WhatsApp BusinessCRM systemsTelecalling or dialler platformsGoogle SheetsGoogle FormsGHL or similar CRM platformsTagMango or another LMSChatGPT or ClaudeStudent-management or customer-support toolsPrior experience with every platform is not compulsory. However, the candidate must be capable of learning DVA's systems quickly and using them independently after appropriate training.Behavioural RequirementsWe are looking for someone who is:Patient and empatheticConfident while speaking with peopleA good listenerDependable and consistentComfortable making repeated calls and follow-upsPersistent without becoming rude or irritatingPleasant but sufficiently assertiveOrganised and detail-orientedDisciplined about recording informationComfortable working with targets and timelinesProactive rather than instruction-dependentCapable of taking conversations through to closureReceptive to feedbackRespectful while communicating with studentsAble to stay calm while handling an irritated or confused studentAble to recognise when an issue should be escalatedInterested in gradually taking on larger responsibilitiesDVA Code of HonorMission FirstTeam SecondMyself ThirdThis means protecting the student experience, supporting the team and taking responsibility for organisational outcomes.Growth OpportunityThis role can grow in two directions based on demonstrated capability and organisational requirements.A candidate who becomes strong at student communication, support and ownership can gradually take on broader Student Success / Customer Success responsibilities.A candidate who demonstrates strong persuasion, objection handling, commercial understanding and conversion ability may progressively take on Inside Sales / Sales responsibilities and potentially graduate into a dedicated sales role.Growth will depend on actual performance and capability-not merely length of service.Selection ProcessThe selection process will generally involve one or two face-to-face interview rounds at the Andheri East office.Candidates may also be given a short mock-call exercise to assess communication, listening ability, student handling, follow-up approach and judgement on when to escalate.

We are looking for a motivated Sales Coordinator to join our team in Andheri East. In this role, you will support the sales team by managing schedules, maintaining records, and ensuring smooth communication with customers and team members.Key Responsibilities:- Sales Support: Assist the sales team by providing them with necessary information and resources, ensuring they have what they need to close deals effectively.- Data Entry: Maintain accurate sales records and update databases regularly. This helps track progress and identify areas for improvement.- Communication: Act as a point of contact between the sales team and clients, addressing inquiries and providing updates to enhance customer satisfaction.- Scheduling: Organize appointments and meetings for the sales team, ensuring efficient use of their time and keeping everyone on track.- Reporting: Prepare and distribute sales reports to the team, allowing everyone to understand sales performance and contribute to strategic decisions.Required Skills and Expectations:Candidates should have a minimum education of 10th grade completed. Previous experience in sales or customer service is a plus, but not required, making this an ideal position for fresh graduates or those new to the industry.Strong communication skills, both verbal and written, are essential for effective interaction with clients and team members. Candidates should be organized, detail-oriented, and able to handle multiple tasks simultaneously. Proficiency in basic computer skills and familiarity with sales software or CRM tools will be beneficial. A strong willingness to learn and adapt in a fast-paced environment is highly valued.

We are looking for a CRM Executive to join our team in Andheri East. This is a full-time position suitable for fresh graduates or those with up to one year of experience.Key Responsibilities:- Manage Customer Relationships: Maintain and nurture relationships with clients to enhance customer satisfaction and loyalty.- Data Entry and Management: Accurately enter and update customer information in the CRM system to ensure data integrity and accessibility.- Support Sales and Marketing Teams: Collaborate with these teams by providing them with customer insights and data that can help improve their strategies and outreach.- Respond to Customer Inquiries: Address customer questions and concerns promptly and effectively, providing excellent service to maintain a positive company image.- Monitor Customer Feedback: Collect and analyze customer feedback to identify areas for improvement in service and product offerings.Required Skills and Expectations:Candidates should have a B.Sc degree and possess strong communication skills to effectively interact with customers and team members. Basic knowledge of CRM software would be an advantage. Attention to detail is crucial, as this role involves managing significant amounts of customer data. Adaptability and a willingness to learn are also important, as the candidate will be working in a dynamic environment. A proactive attitude towards problem-solving and a desire to contribute to team goals will be highly valued.

NO SALES TARGETS! Face to Face Interview Start your Career with One of the Largest Capital Market Brokers Want to work in the Stock Market but hate the pressure of Sales? We are hiring for one of India's largest New-Age Discount Brokers! Job Locational ANDHERI EAST Role: Client Support (Inbound) Salary: 2.83 LPA (Fixed)20000 in hand +3600 pf Who are we looking for?Graduates: B.Com ,BBA, BFM, BA Economics, MBA , PGDBMExperience: Freshers or up to 1 years of experience.Skills: Fluent English & Hindi are mandatory.Interested candidates call me on 8779246689

We are looking for a professional and welcoming Hotel Receptionist to be the first point of contact for our guests. You will manage all aspects of their accommodation, from check-in to check-out, ensuring a seamless and high-quality experience that reflects our brand's standards

The main responsibility of a Customer Care Associate is to provide exceptional customer service and support to clients. This includes resolving customer inquiries, complaints, and issues in a timely and professional manner. Key skills for a Customer Care Associate include:1. Communication: Excellent verbal and written communication skills are essential for effectively interacting with customers and colleagues.2. Customer Support: Ability to understand customer needs and provide solutions to their problems in a friendly and efficient manner.3. Sales: Proven track record of upselling.

Job Title: Inside Domestic Sales Executive Process: (ICICI Bank Credit Card)Company Name: Athena BPO Pvt. LtdLocation:Interview Venue: Urmi Corporate Park, Solaris D Wing, near L&T Gate No. 6 Bus Stop, Opp Sanofi Building, Sakivihar Road, Powai, Andheri East, Mumbai 72Work Address: Urmi Corporate Park, Solaris D Wing, near L&T Gate No. 6 Bus Stop, Opp Sanofi Building, Sakivihar Road, Powai, Andheri East, Mumbai 72Industry: Multinational Banking & Financial ServicesPosition Type: Full-Time (Work from Office / Onsite)Roles & Responsibilities:Handling sales and customer inquiries for ICICI Bank's Credit Card offerings.Providing excellent customer service and maintaining client relationships.Generating leads and converting them into sales.Achieving monthly sales targets and KPIs.Providing detailed information regarding the bank's products and services to customers.Requirements:Education: 12th Grade / GraduateExperience: Open to both fresher and experienced candidates. Experience in Telecalling, Customer Support, or Telesales (Freshers to 3 Years).Age Criteria: 18 to 35 years.Gender Preference: Both male and female candidates.Language Requirements: Proficiency in English is required.Working Hours & Shifts:Work Shift: Day Shift (09:30 AM to 07:00 PM)Week Offs: Sunday OffSalary Range:14,000/- to 25,000/- per month (based on experience)

Urgently hiring Delivery BoyCategory: FMCG products, Medicines, etc.Order Type: Single Pickup Single DropCOD Mode: Prepaid onlyOrder Allocation per Rider: 25 orders/day

Catering to customer phone calls and diverting the call to the relevant department for a more advanced form of query resolution Dealing with customer issues and churning out an easy-to-follow solution Managing payment and delivery of customer orders Helping customers choose the right product for their requirements and budget Handling customer concerns and complaints in a timely manner Informing customers of upcoming promotions or deals Establishing a positive rapport with all clients and customers in person or via phone Forming reports based on customer satisfaction statistics and helping their team to develop new skills Interacting with customers to ensure they have a desirable and shareable experience

Job Title: Customer Care ExecutiveLocation: Office Address G2, Ackruti Centre Point, MIDC, Andheri (E), Mumbai 400 093, IndiaJob Type: Full-timeDepartment: Customer ServiceAbout the Role:We are looking for a dedicated and personable Customer Care Executive to join our dynamic team. As a Customer Care Executive, you will be the first point of contact for our customers, providing excellent service and ensuring a seamless experience. You will play a key role in enhancing customer satisfaction by resolving inquiries, addressing issues, and offering support across various communication channels.Key Responsibilities: Respond to customer inquiries via phone, email, chat, or social media in a timely and professional manner. Provide accurate information regarding products, services, and policies. Resolve customer complaints or concerns in a calm and efficient manner, ensuring customer satisfaction. Process orders, returns, and exchanges in accordance with company policies. Maintain detailed and accurate records of customer interactions and transactions. Collaborate with internal teams to resolve product or service-related issues. Identify opportunities to enhance the customer experience and offer suggestions to improve services. Follow up with customers to ensure that their issues have been resolved and their expectations met. Stay informed about company products, services, and promotions to effectively communicate with customers.Qualifications: High school diploma or equivalent (Associates or Bachelors degree is a plus). Proven experience in customer service or a related field. Excellent communication skills, both verbal and written. Strong problem-solving abilities and attention to detail. Ability to stay calm and composed in challenging or stressful situations. Proficiency with customer service software, CRM tools, and Microsoft Office Suite. Empathetic and patient with customers, displaying a positive attitude. Strong multit

providing professional grooming services to various pets, primarily dogs and cats, ensuring their comfort and well-being while maintaining a clean and organized workspace

Customer Care executive

Shaadi.com is hiring for Customer Support roles:Roles Available:VIP Service (Customer Service + Renewals)Service Recovery (Escalation)

Provide exceptional service via phone or in-person (depending on the role and business needs).Troubleshoot customer issues, complaints, and concerns, ensuring quick and effective resolutions.Maintain up-to-date knowledge of company products and services to assist customers accurately.Process orders, track shipments, and address any related concerns.Accurately input customer information and order details into the system.Gather customer feedback and share insights with the management team to improve products, services, and customer experience.Escalate complex issues to the appropriate department or supervisor and follow up with customers to ensure complete satisfaction.Maintain accurate records of customer interactions and transactions.

About the jobProschool a group company of IMS Learning. We provide training (Offline & Online) for various courses in Finance, Accounting and Analytics at our Training Centres Pan India. Know more about us on www.proschoolonline.comLocation: Andheri East / Borivali /Thane / JuinagarJob RoleThis is a sales profile job and we are looking for candidates with good communication and who are sales driven. The job entails:- 1. Lead Conversion, generating revenue for the courses/programs assigned and achieving the monthly targets assigned.2. Counseling prospective candidates for programs/courses and pitching the suitable course to the prospective enquirers.3. Handling inquiries- walk ins, telephonic, emails etc, calling on hot leads and documenting the same in the company's CRM software.Work Requirements1. Work from Office Profile.2. Saturday and Sunday mandatory working. One Week off on a week day. Holidays and Leaves as per company policy.3. Six Days a week - 8.5 hours work shift (DAY SHIFT). Timings 10.30 am to 7.00 pm.

Hello Everyone,We are hiring for Mumbai location.Designation : Customer support Associate Process : Blended Process Required : Excellent communication skills in English.Experience : 1 year of experience in CSA Qualification : Graduation.Working days : 6 days.Shift : Day shift Week off : Rotational Week offSalary : 23 in hand Interested one can share their resume on this no. 7693928266

Key Responsibilities:Welcome and greet customers with a smile.Take and deliver food and drink orders accurately.Keep tables clean and ready for new customers.Handle payments and give correct change.Follow all food safety and cleanliness guidelines.Work as a team to make sure customers have a great experience.

Job Title: Customer RelationshipLocation: Andheri MumbaiRoles and Responsibility:Responsible for solving questions in regard to the product or service provided by the company.Obtaining clients information and other relevant data.Asking questions to the clients and understanding their specifications.Maintaining the database of the clients on a regular basis.Interview Address: 7016, 7th Floor, NIBR Corporate Park, 1 Aerocity, Sakinaka, Safed Pul, Andheri East, Mumbai, Maharashtra 400072.Thanks & Regards,Hiral DaveHR ExecutiveMobile & Whatsapp Line: 93212 87732Email: hr@nexusmigration.com ll Website: www.nexusmigration.comOffice Address: 2nd Floor, Corporate Office,Al Hudaiba Mall, Al Mina St - Al Hudaiba Dubai - UAE

We have hirings for international BPO's you have to handle calls and solve the queries of customers.

JOB DESCRIPTIONJob LocationL&T Powai (ANDHERI EAST)TITLECUTOMER SERVICE EXECUTIVEPROCESSICICI BANK , STANDARD CHARTERED, I-SECURITY-Lead Generation ProcessProducts-Credit Cards, Loans, De-mat Account, Saving Account, Insurance etc.REQUIREMENTFresher or Experience candidate both can apply.Male or Female both are welcome.Basic & Good English Speaking &Excellent English Speaking.Job nature only Lead Generation Process (Convince to the customer for Appointment)Salary Fixed on Attendance.Huge incentives as per performanceEDUCATIONHSC Passed or AboveSHIFT TIMING9:30am to 6:30pm OnlyWEEK OFFSundayFixed offWORKING DAYSMonday to Saturday (6 days Working)AGE-CRITERIA18 Years to 36 YearsROUND OF INTERVIEWHR Round (Check qualification, Age, Communication Skills, Stability, Salary and Traveling.)Operation/Client Round (Stability, Communication Skills.)