Customer Care Representative Fresher

Job Title: Customer Care Executive

Location: Office Address €“ G2, Ackruti Centre Point, MIDC, Andheri (E), Mumbai 400 093, India

Job Type: Full-time

Department: Customer Service

About the Role:

We are looking for a dedicated and personable Customer Care Executive to join our dynamic team. As a Customer Care Executive, you will be the first point of contact for our customers, providing excellent service and ensuring a seamless experience. You will play a key role in enhancing customer satisfaction by resolving inquiries, addressing issues, and offering support across various communication channels.

Key Responsibilities:

€¢ Respond to customer inquiries via phone, email, chat, or social media in a timely and professional manner.

€¢ Provide accurate information regarding products, services, and policies.

€¢ Resolve customer complaints or concerns in a calm and efficient manner, ensuring customer satisfaction.

€¢ Process orders, returns, and exchanges in accordance with company policies.

€¢ Maintain detailed and accurate records of customer interactions and transactions.

€¢ Collaborate with internal teams to resolve product or service-related issues.

€¢ Identify opportunities to enhance the customer experience and offer suggestions to improve services.

€¢ Follow up with customers to ensure that their issues have been resolved and their expectations met.

€¢ Stay informed about company products, services, and promotions to effectively communicate with customers.

Qualifications:

€¢ High school diploma or equivalent (Associate€™s or Bachelor€™s degree is a plus).

€¢ Proven experience in customer service or a related field.

€¢ Excellent communication skills, both verbal and written.

€¢ Strong problem-solving abilities and attention to detail.

€¢ Ability to stay calm and composed in challenging or stressful situations.

€¢ Proficiency with customer service software, CRM tools, and Microsoft Office Suite.

€¢ Empathetic and patient with customers, displaying a positive attitude.

€¢ Strong multit

• Experience

  0 - 3 Years

• No. of Openings

  2

• Education

  10th Pass

• Role

  Customer Care Representative

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  Office Address – G2, Ackruti Centre Point, MIDC, Andheri (E), Mumbai 400 093, India