Customer Care Executive Job Vacancies in Baner

We are seeking a dedicated Customer Support Executive to join our team in Baner. The ideal candidate will manage customer inquiries, resolve issues, and provide exceptional service to our clients.**Key Responsibilities:**- **Respond to Customer Inquiries:** Interact with customers via phone, email, or chat to answer their questions and provide information about products or services.- **Resolve Customer Issues:** Listen actively to customer concerns and work to address and resolve any issues efficiently to enhance customer satisfaction.- **Maintain Customer Records:** Update and manage customer accounts in the database, ensuring that all interactions are recorded accurately for future reference.- **Provide Feedback to Management:** Share insights and feedback from customer interactions with the management team to help improve products and services.- **Collaborate with Team Members:** Work closely with other departments to ensure a seamless customer experience and support when needed.**Required Skills and Expectations:**- The candidate should hold a B.B.A, B.E, or a relevant professional degree and have 1-2 years of experience in customer support or a related field.- Strong communication skills are essential, as the role involves direct interaction with customers. - The ability to work under pressure and manage multiple tasks while maintaining attention to detail is crucial.- A positive attitude and a willingness to learn are vital for success in this role. Candidates should be team players and able to collaborate effectively. - Preference will be given to female candidates for this role, and it requires working from the office full-time.

Vodafone Idea Voice Process

The customer support executive should be able to effectively communicate with customers, understand their needs, and provide clear and concise information. Fluency in the language(s) used by the company and its customer base is usually required. Mumbling while communicating and rudeness should be avoided

CSA

Job Responsibilities: To operate as a Focal point for Visitors, telephone calls, e-mails. To Welcome Customers & Guests. To Check in all patients after billing on thesoftware provided. To coordinate with the Customers for the doctors appointment. To inform doctors and patient alike on the cancellation of an appointment. To coordinate with the customers for Billing (Consultation Bills, Investigation Bills, Bed Booking etc.) To register the Patient ID No for New patient and to update the same in the Patient file. Counsels patients regarding various Cloud 9 packages, services offered, facilities etc. Co-ordinate the smooth functioning and maintenance of Clinic facilities. To educate and train new employees about service rules, roles, expectations, duty hours and policies. Feedback Collection: Ensure customers are aware of feedback collection mechanism. Encourage customer to give feedback after consultation/ usage of any service provided. If written: in prescribed feedback forms from all patients, and unopened feedback forms has to be given to Assistant Clinic Manager. If digital:Guide customer on entering feedback. Oversee the addressing of grievances/complaints received from the patients in a timely and satisfactory manner. Ensuring all the areas of the department like OPDs, Waiting area, rest rooms, receptions is kept cleaned in coordination with housekeeping department. Regarding OPD area should coordinate with maintenance department regarding maintenance related works and ensure the work is completed without affecting the routine patient flow within the stipulated time. Ensure adequate stock of required items are stocked and maintained for the day to day functioning of the OPD. Coordinates with consultant doctors for their slot timings, leaves and also for other requirements for the smooth functioning. Interested candidates can share their CV on +91-8882123844 or aayushia@cloudninecare.com.

i need basic computer knowledge , and age 18 completed , and 12 th pass education .

A Customer Support Executive assists customers with product inquiries, issues, and complaints via phone, email, or chat. They provide information about products/services, troubleshoot problems, and ensure customer satisfaction. Responsibilities include resolving concerns promptly, maintaining records, and escalating complex issues. Good communication, patience, and problem-solving skills are essential for this role.

This role requires commitment to Customer Satisfaction to drive exemplary customer experience, always putting the customers needs first thereby driving the Net Promoter Score (NPS) of Experience Centre. Enthusiastically conveying a commitment towards providing unsurpassed Customer Service and ensuring that the Livspace team is also abiding by keeping Customer Satisfaction as the primary objective of the Experience Centre. Exploring the underlying reasons for recurring customer problems and also going the extra mile to find the solutions for the same. The role would require conversion of customers: delivering Livspace concept brief and onboarding and delivering exemplary customer experience.Adherence to DILO and updating it on the platform regularly.Tour of EC to all visitors, ensuring Livspace concept is delivered well.Raise request/ allocate designers to all visitors.Follow the criteria and script defined for qualification of the lead to proceed for designer interaction ensuring that the EC is presentable and well maintained at all times.Running and monitoring processes for liquidation.Data Management: Running and monitoring processes for Data Collection on footfalls/walk-ins.Customer feedback capturing and communication.EC Sample Management: Running and monitoring processes.Ensure Swatch library is maintained.Events and activation, driving marketing initiatives.EC Process maintenance- Follow SOP on EC related processes with the stylist.Ensure adherence to relevant SOPs - Checklist as per Stylist to be managed and maintained.Managing visual merchandise of store and ensure looks are refreshed periodically.Adhere to VM guidelines circulated.Maintaining awareness of market trends in the retail industry, understanding forthcoming customer initiatives, and monitoring what local competitors are doing.Participating in the various promotional activities in order to increase the footfall of the customers in Experience Centres.

We have vacant of 30 Customer Care Executive Jobs in Baner, Pune, Maharashtra, good communication, for Freshers Educational Qualification : Higher Secondary Skill good communication etc.

help customers with complaints and questions, give customers information about products and services, take orders, and process returns.

We is looking for young and dynamic Male/Female candidates who are ambitious, smart and dynamic to learn & achieve set goals set forward for the post of Customer Support Executive. You will have to assist customers with issues & information requested when using our products and services. Your responsibility will include resolving customer queries and recommending solutions to achieve a seamless experience for customers.Responsibilities and Duties:o Demonstrates ownership to resolve challenging customer issues, escalating when necessaryo Update our internal databases with information about issues and useful discussions with customerso Maintaining a positive, empathetic and professional attitude toward customers at all timeso Draft quotations as per customers requesto Identify and assess customers needs to achieve satisfactiono Communicating with customers via Chat, Email or Calls; follow up with customerso Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolutiono Knowing our products thoroughly so that customer queries can be solvedo Processing orders, forms, applications, and requestso Follow communication procedures, guidelines and policieso Build sustainable relationships and trust with customer accounts through open and interactive communicationo Providing feedback on the efficiency of the customer service processKey Skills & Qualifications:o High School Diploma or Degree or Equivalento Proven customer support experience or experience as a Client Service Representativeo Fluency in English is a musto Ability to multi-task, prioritize, and manage time effectivelyo Patience when handling tough caseso Understanding of how CRM systems worko Excellent documentation skillso Understanding of how CRM systems worko Work successfully in a team environment as well as independentlyo Excellent communication skills

1. To make outgoing calls using script to generate leads for Sales Teams.2. Fix up appointments & plan out visits for Sales Team.3. Necessary follow up if any to complete the call.4. Record Keeping of calls done and follow up calls.

We have vacant of 1 tele caller executive Job in Baner, Pune, Maharashtra, Telecaller, Cold Calling, Administration Executive, Customer Service Advisor, for Freshers Educational Qualification : Higher Secondary, Other Bachelor Degree Skill Telecaller, Cold Calling, Administration Executive, Customer Service Advisor etc.,

Job purpose To manage customer queries and complaints. To process orders, modifications, and escalate complaints across a number of communication channels. Duties and responsibilities / Key Result Areas Maintaining a positive, empathetic, and professional attitude toward customers at all times. Responding promptly to customer inquiries. Communicating with customers through various channels. Acknowledging and resolving customer complaints. Knowing DEALSAFE products inside and out so that you can answer questions. Processing orders, forms, applications, and requests. Keeping records of customer interactions, transactions, comments, and complaints. Communicating and coordinating with colleagues as necessary. Providing feedback on the efficiency of the customer service process. Ensure customer satisfaction and provide professional customer support.Qualifications Education: Graduate (Any discipline) Specialized knowledge: NA Skills: Keeping calm in all situations and able comprehend issues and communicate them internally for effective redressal Abilities: Able to use MS Products effectively and fair understanding of CRM Other characteristics such as personal characteristics: Good written & verbal communication skills Professional Certification: NA Experience: 12 Years

Customer Service / Sales Representative Responsibilities: Manage all inbound and outbound calls in a proficient and timely manner Assisting the clients with the booking process over the telephone and ensure all booking requests are managed and handled in a professional manner. Ensuring payments and related paperwork are explained and assist the customer in completing the booking process. To ensure all administration and paperwork is processed efficiently in compliance with the company policy Responding promptly to customer queries and resolving the queries within the stipulated SLA coordinating with the concerned department. Responding to emails in a prompt and efficient manner. Maintaining a positive, empathetic, and professional attitude toward customers at all times. Have a thorough knowledge of our products and services. Keeping records of customer interactions, transactions, comments, feedback and complaints. Work closely with your colleagues in delivering exceptional customer service to the customers. Ensure customer satisfaction and provide professional customer support. Maintain and update rental agreement files; contract and notify customers of overdue rental vehicles and inquire as to the expected date of return; process rental extensions. Manage a portfolio of existing key accounts / customers Building and maintaining strong, long-lasting customer relationships Overseeing customer account management, including an understanding of customer requirements and identifying potential opportunities, also proposing suitable solutions within our product line Meet Individual / team qualitative and quantitative sales targets Excellent team player and mentoring new and existing staff as and when required. Skills: 2-3 years experience of Contact Centre, Call Center or Hospitality industry is preferred Freshers can also apply Customer focused with strong selling and negotiation skills Basic accounting knowledge preferre

1. Area/ Lane /Geography Mapping:Responsible for lane to lane/ Area mapping of Area/ Geography at regular intervals with the help of supervisor. Identify new sources in the allocated Area/ Geography and inform the progress to reporting manager during team huddle.2. Source Relationship Management:Responsible for managing the relationship with all sources assigned and identified by him in his geography/area.3. Maintain Reports:Responsible for maintaining reports related to sales and all his activities in the prescribed format. Should maintain diary on daily basis in the prescribed format of activities.4. Channel Partner Recruitment:Responsible for identifying the need for appointment of a channel partner5. Team Huddle:Responsible for attending team huddle on a daily basis as per the set process.6. Customer Relationship Management:Responsible for enhancing the customer experience by developing and maintaining relationship with customers.7. Completion of File:Responsible for submission of complete application form, documentations and information

Inform customers about company's products/services and offers Manage inbound and outbound customer calls in a timely manner Identify customers needs and wants, clarifying information whenever possible Ability to be on phone for a long time and familiar using dialer systems

Language Required: Marathi, HindiProcess: DomesticDay shift (between 8 am to 9 pm time window)*ROTATIONAL ONE WEEK OFF*ContactHR Mugdha

* Explain project details to client, convert phone inquiries in walk-inns.* Role has been to assist customers through the decision-making process of buying* Make phone calls to clients and inform them about various residential as well as commercial project as per client requirements.* Do site visit with client as per client requirements.* Achieve sales target in every month* Experience in real estate will be advantage

Roles & Responsibilities:1. Area/ Lane /Geography Mapping:Responsible for lane to lane/ Area mapping of Area/ Geography at regular intervals with the help of supervisor. Identify new sources in the allocated Area/ Geography and inform the progress to reporting manager during team huddle.2. Source Relationship Management:Responsible for managing the relationship with all sources assigned and identified by him in his geography/area.3. Maintain Reports:Responsible for maintaining reports related to sales and all his activities in the prescribed format. Should maintain diary on daily basis in the prescribed format of activities.4. Channel Partner Recruitment:Responsible for identifying the need for appointment of a channel partner5. Team Huddle:Responsible for attending team huddle on a daily basis as per the set process.6. Customer Relationship Management:Responsible for enhancing the customer experience by developing and maintaining relationship with customers.7. Completion of File:Responsible for submission of complete application form, documentations and informationShould be ready to work on field

We is looking for young and dynamic Male/Female candidates who are ambitious, smart and dynamic to learn & achieve set goals set forward for the post of Customer Support Executive. You will have to assist customers with issues & information requested when using our products and services. Your responsibility will include resolving customer queries and recommending solutions to achieve a seamless experience for customers.Responsibilities and Duties:o Demonstrates ownership to resolve challenging customer issues, escalating when necessaryo Update our internal databases with information about issues and useful discussions with customerso Maintaining a positive, empathetic and professional attitude toward customers at all timeso Draft quotations as per customers requesto Identify and assess customers needs to achieve satisfactiono Prompt response to customer inquirieso Communicating with customers via Chat, Email or Calls; follow up with customerso Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolutiono Knowing our products thoroughly so that customer queries can be solvedo Processing orders, forms, applications, and requestso Follow communication procedures, guidelines and policieso Build sustainable relationships and trust with customer accounts through open and interactive communicationo Providing feedback on the efficiency of the customer service processKey Skills & Qualifications:o High School Diploma or Degree or Equivalento Proven customer support experience or experience as a Client Service Representativeo Fluency in English is a musto Ability to multi-task, prioritize, and manage time effectivelyo Patience when handling tough caseso Understanding of how CRM systems worko Excellent documentation skillso Understanding of how CRM systems worko Work successfully in a team environment as well as independentlyo Excellent communication skills