Customer Care Executive Fresher Jobs in Baner

Vodafone Idea Voice Process

The customer support executive should be able to effectively communicate with customers, understand their needs, and provide clear and concise information. Fluency in the language(s) used by the company and its customer base is usually required. Mumbling while communicating and rudeness should be avoided

CSA

i need basic computer knowledge , and age 18 completed , and 12 th pass education .

A Customer Support Executive assists customers with product inquiries, issues, and complaints via phone, email, or chat. They provide information about products/services, troubleshoot problems, and ensure customer satisfaction. Responsibilities include resolving concerns promptly, maintaining records, and escalating complex issues. Good communication, patience, and problem-solving skills are essential for this role.

This role requires commitment to Customer Satisfaction to drive exemplary customer experience, always putting the customers needs first thereby driving the Net Promoter Score (NPS) of Experience Centre. Enthusiastically conveying a commitment towards providing unsurpassed Customer Service and ensuring that the Livspace team is also abiding by keeping Customer Satisfaction as the primary objective of the Experience Centre. Exploring the underlying reasons for recurring customer problems and also going the extra mile to find the solutions for the same. The role would require conversion of customers: delivering Livspace concept brief and onboarding and delivering exemplary customer experience.Adherence to DILO and updating it on the platform regularly.Tour of EC to all visitors, ensuring Livspace concept is delivered well.Raise request/ allocate designers to all visitors.Follow the criteria and script defined for qualification of the lead to proceed for designer interaction ensuring that the EC is presentable and well maintained at all times.Running and monitoring processes for liquidation.Data Management: Running and monitoring processes for Data Collection on footfalls/walk-ins.Customer feedback capturing and communication.EC Sample Management: Running and monitoring processes.Ensure Swatch library is maintained.Events and activation, driving marketing initiatives.EC Process maintenance- Follow SOP on EC related processes with the stylist.Ensure adherence to relevant SOPs - Checklist as per Stylist to be managed and maintained.Managing visual merchandise of store and ensure looks are refreshed periodically.Adhere to VM guidelines circulated.Maintaining awareness of market trends in the retail industry, understanding forthcoming customer initiatives, and monitoring what local competitors are doing.Participating in the various promotional activities in order to increase the footfall of the customers in Experience Centres.

We have vacant of 30 Customer Care Executive Jobs in Baner, Pune, Maharashtra, good communication, for Freshers Educational Qualification : Higher Secondary Skill good communication etc.

help customers with complaints and questions, give customers information about products and services, take orders, and process returns.

1. To make outgoing calls using script to generate leads for Sales Teams.2. Fix up appointments & plan out visits for Sales Team.3. Necessary follow up if any to complete the call.4. Record Keeping of calls done and follow up calls.

We have vacant of 1 tele caller executive Job in Baner, Pune, Maharashtra, Telecaller, Cold Calling, Administration Executive, Customer Service Advisor, for Freshers Educational Qualification : Higher Secondary, Other Bachelor Degree Skill Telecaller, Cold Calling, Administration Executive, Customer Service Advisor etc.,

Customer Service / Sales Representative Responsibilities: Manage all inbound and outbound calls in a proficient and timely manner Assisting the clients with the booking process over the telephone and ensure all booking requests are managed and handled in a professional manner. Ensuring payments and related paperwork are explained and assist the customer in completing the booking process. To ensure all administration and paperwork is processed efficiently in compliance with the company policy Responding promptly to customer queries and resolving the queries within the stipulated SLA coordinating with the concerned department. Responding to emails in a prompt and efficient manner. Maintaining a positive, empathetic, and professional attitude toward customers at all times. Have a thorough knowledge of our products and services. Keeping records of customer interactions, transactions, comments, feedback and complaints. Work closely with your colleagues in delivering exceptional customer service to the customers. Ensure customer satisfaction and provide professional customer support. Maintain and update rental agreement files; contract and notify customers of overdue rental vehicles and inquire as to the expected date of return; process rental extensions. Manage a portfolio of existing key accounts / customers Building and maintaining strong, long-lasting customer relationships Overseeing customer account management, including an understanding of customer requirements and identifying potential opportunities, also proposing suitable solutions within our product line Meet Individual / team qualitative and quantitative sales targets Excellent team player and mentoring new and existing staff as and when required. Skills: 2-3 years experience of Contact Centre, Call Center or Hospitality industry is preferred Freshers can also apply Customer focused with strong selling and negotiation skills Basic accounting knowledge preferre

1. Area/ Lane /Geography Mapping:Responsible for lane to lane/ Area mapping of Area/ Geography at regular intervals with the help of supervisor. Identify new sources in the allocated Area/ Geography and inform the progress to reporting manager during team huddle.2. Source Relationship Management:Responsible for managing the relationship with all sources assigned and identified by him in his geography/area.3. Maintain Reports:Responsible for maintaining reports related to sales and all his activities in the prescribed format. Should maintain diary on daily basis in the prescribed format of activities.4. Channel Partner Recruitment:Responsible for identifying the need for appointment of a channel partner5. Team Huddle:Responsible for attending team huddle on a daily basis as per the set process.6. Customer Relationship Management:Responsible for enhancing the customer experience by developing and maintaining relationship with customers.7. Completion of File:Responsible for submission of complete application form, documentations and information

Inform customers about company's products/services and offers Manage inbound and outbound customer calls in a timely manner Identify customers needs and wants, clarifying information whenever possible Ability to be on phone for a long time and familiar using dialer systems

Language Required: Marathi, HindiProcess: DomesticDay shift (between 8 am to 9 pm time window)*ROTATIONAL ONE WEEK OFF*ContactHR Mugdha

Roles & Responsibilities:1. Area/ Lane /Geography Mapping:Responsible for lane to lane/ Area mapping of Area/ Geography at regular intervals with the help of supervisor. Identify new sources in the allocated Area/ Geography and inform the progress to reporting manager during team huddle.2. Source Relationship Management:Responsible for managing the relationship with all sources assigned and identified by him in his geography/area.3. Maintain Reports:Responsible for maintaining reports related to sales and all his activities in the prescribed format. Should maintain diary on daily basis in the prescribed format of activities.4. Channel Partner Recruitment:Responsible for identifying the need for appointment of a channel partner5. Team Huddle:Responsible for attending team huddle on a daily basis as per the set process.6. Customer Relationship Management:Responsible for enhancing the customer experience by developing and maintaining relationship with customers.7. Completion of File:Responsible for submission of complete application form, documentations and informationShould be ready to work on field